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February 2024 by Jacqueline Marshall
It was great! It was right before Christmas ? and I was found everything that I was looking for.
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February 2024 by Mrs. Suarez
Good discounts
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January 2024 by marcel scaife
Visited JC Penney in Alton on 12/22 and had a disappointing experience. Encountered poor customer service when I was overcharged for an Izod pullover. Despite explaining the discrepancy to the cashier, they claimed the sweaters were misplaced, refusing to honor the displayed price. This situation emphasizes the need for JC Penney to improve merchandising and communication to ensure a more positive customer experience.
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December 2023 by Bandana Chick
Customer service was okay, I felt as if I was a bother.
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December 2023 by Lynne Walker
I had plenty of help.
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November 2023 by Daughter Of the King of Kings
Jcpenney, they were awesome even helped me take things to my car. All the staff was kind and helpful. Excellent... shopping, they honored prices... even marked clearance items were amazing, got things for whole family quality, and didn't break my bank. Will be coming back again. Thanks, crew! ? (In the beginning, it was confusing on my pickup order with the clerk. But it all got figured out, and it was pretty clear she had a lot of stress going on. )
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November 2023 by Barbara Jacobs
Did some shopping today. Staff were very helpful in finding my size & what I was looking for. All was well until check-out. That's why I rated this a 4 star. She was very insistent on applying for a store credit card & held up checking me out over this. I explained that we are debt free & plan on staying that way, but thank you for asking. After everything was rung up instead of saying the total, she became insistent over applying for a store credit card. Made my day to find what I wanted, only to be frustrated at check-out.
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November 2023 by Brian Woods
Nice location very clean and organized. Well staffed and friendly
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November 2023 by Anita Mueller
Patsy, who checked me out with my purchase was very helpful and nice.
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October 2023 by Rym Hubbard
Salon did great haircoloring & hair cut
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October 2023 by Bruce W Journey
I needed a dress shirt for my daughter's wedding and have recently lost 80 pounds, so I had no idea what size I was, and I went to the Men's section and talked to a very nice and knowledgeable man and told him MY needs and with just 2 measurements he handed me a shirt to try on, and not only was it a perfect fit it ended up being onsale!!!
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October 2023 by Eli Shelton
Jc pennies is awesome! Being a big and tall man I can shop here and find everything i need no problem. Great wife gifts! Maddie Shelton helped me so much she is the absolute best. All questions answered quick and very helpful. Plus I love Jc penny credit card saves me so much money and easy to get!
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September 2023 by Rick F
I feel like they've been going out of business for 10 years but instead of giving up they just keep taking in more overpriced brands
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August 2023 by Tom Gaskins
Purchased another pair of work slacks and a shirt on Sunday (8-12). Normally painless. A supervisor training a new person badgered me about getting a Penny's credit card. When a customer declines the first time, don't keep trying.
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July 2023 by chelsea cruse
by far the worst place to ever work or shop at. the employees there are god awful
