-
February 2024 by Jennifer Barker
Loved it..... so helpful
-
February 2024 by Kathleen Shoemaker
Best place Ever. Crystal is So nice and helpful. Love everything my Husband has bought me from there. I also Love that they clean ALL my jewelry not just what was bought there. Crystal is a good secret keeper too for those guys wanting to surprise that special someone
-
February 2024 by Bj Shoemaker
Love coming here!!! I have bought so many items here and have ALWAYS had great experiences... even when I got a call while shopping for my now wifes engagement ring. That was an awkward moment!!!
-
January 2024 by Travis Copeland
They were nice, clean and polite
-
January 2024 by Noel Ottwell
They were very helpful and were showing different options
-
January 2024 by Glennita Seal
The sales person was very friendly and professional. They were very safety minded.
-
December 2023 by Linda Maynard
I walked into the store this morning around 11:30. There were 3 employees, all busy with customers so I waited patiently at the front jewelry case. Not one employee acknowledged that I was there. One employee's customer left but she still did not acknowledge that I was standing there or offer to help. A lady walked in and an employee said hello and welcome. I'm still standing in the same spot and nothing was said to me. I don't know how long I waited but it got to be embarrassing so I left.
-
December 2023 by alex cunningham
Riley was a great help! She helped find the perfect solid 10k gold bracelet for me as well as cleaned my wife's morganite ring, AND replaced the backs of not one but two sets of ear rings for my wife. Definitely recommend 10 out of 10.
-
December 2023 by Reshelle Rodman
Store were very clean, everyone was friendly, Aubrey, and Nataly, were awesome, helped us with any questions we had!! It was the best experience. Great customer service!
-
November 2023 by Jacob Lawrence
We went into the store kind of at a longshot, we were in another Kay store and my Wife found a new ring she really liked, however it wasn't in her preferred band type (She wanted either rose gold or gold with the sapphire). When we were at the other Kay store we were told that the ring couldn't be special ordered/changed. Justin at the Alton store was quick helpful and was able to get her the exact ring that she wanted. She loves the ring and we are super happy with the service that Justin provided us.
-
October 2023 by Crystal Fogle
I have always had exceptional service at the Alton location! Tonight, I came to pick up my ring after it was serviced. I didn't realize it was a whole process and not as simple as picking it up. I was that jerk that came in 5-10 min prior to close. Riley was very patient and helpful despite my arrival time.
-
October 2023 by Daniel harpole
Bought Lifetime Battery Replacement for watch. Very helpful and friendly. Offered to clean my earing when replacing back of it.
-
September 2023 by Samantha
14 weeks / 100 days later...That is how long it took Kay to replace my wedding ring lost in THEIR possession. I dropped my ring off on May 8th to have it cleaned and dipped.On July 3, after multiple calls to the store, Aubrey, the store manager, said that my ring is taking so long because it is being made to my size and soldered.On July 28, Aubrey calls and says my ring is in and I could come see it BEFORE they ship it out for another 2 WEEKS to be sized and soldered, after being told on 07/03 the ring was being made to my size! Aubrey also said I could pick my wedding ring up on August 15.On August 15, I get a call from Justin, store associate, stating my wedding ring is in BUT I can't pick it up until August 16. After questioning why I cannot pick it up, he states that Aubrey is off and she is the only one that can release it to me. I ask for him to call another store manager or Aubrey, considering I have waited 14 weeks and 1 day. After no call back, I call back to the store again and ask if they were able to find another store manager come release my ring or have Aubrey go to the Alton store. Justin says he cannot do anything because he doesn’t know how to complete the paperwork needed, this has been a spiral of issues with the ring, and he doesn’t want to be in the middle of this situation and that is why I must wait for Aubrey in order to get my ring.Also, this is my THIRD ring with Kay. The first wedding ring I got continually lost diamonds and had to be replaced with a new ring.After numerous run arounds, multiple lies from the local store and the corporate case manager, I FINALLY have a wedding ring again.Save yourself a ton of future issues, and buy elsewhere.
-
August 2023 by Acros
Very nice workers, very knowledgable too. They helped me with getting my hands on the legendary Casio GA-B2100. Shipping was quick (4 days) and they helped me with setting it up.
-
August 2023 by Candace Albert
I came in 10 minutes before they closed to drop my ring off to be repaired and they were wonderful .
