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December 2023 by Carol Johnson
W. Florissant. First, my appointment time was changed 2x, after 3 hours waiting room, leak in tire and oil change. At register I asked about my tire, they informed me that the compressor was broken and couldn't fix. I said why would anyone tell me that I would have left. Unprofessional, didn't have good customer service and I will never return.
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December 2023 by Rob Hasse
Best tire store in the Alton/Godfrey area. Store manager, Rick, is very easy to work with. Prices are very fair and they are more than willing to work you in if it’s an emergency. Highly recommend!
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September 2023 by Jaguar Lincoln LS
Great people all around in Alton Illinois. Ask for Charles he has the best knowledge ever. 1 issue I have is they should be an all around fix it shop. Couldn't repair my exhaust. Either way it was a great place.
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September 2023 by Tiffany Campbell
Deric and the staff were awesome. Fastest oil change I've probably ever gotten there. Facility is clean and staff is nice and helpful. I appreciate them a lot! I have been going to the Alton location for years and haven't been let down yet.
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September 2023 by Jamie McEvers
I went to NTB in Alton, IL because I had a flat tire and needed assistance quickly. The mechanics got me in quickly and determined the tire could not be repaired. I did not buy the tire from there, but they were kind enough to put the spare on for me at no charge and did it in less than 30 minutes. The guys were friendly and helpful. I will most like be getting my next set of tires from them!
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September 2023 by Melissa Certa
I went in at 4:00 to find out if they have a tire after mine was flat. Waited 10 minutes to be acknowledged and then the guy told me they closed in 30 minutes when it says 6:00 on the door. The thing is I would have been fine with making an appointment for the next day but the guy didn’t even ask what I was looking for he just told me they close in 30 minutes and then ignored me to help a guy. So I turned around and left and gave my business elsewhere
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September 2023 by Jade Krankel
Had an appointment for a tire alignment and they told me their systems were down & had no way to call people (luckily i live local) so nbd. I come back the next day and everything's cool. Workers seem kinda lazy. The workers need to watch how they are driving the cars, I watched one young dude drive my car and almost hit the lift. Driving others cars like they pay the note. While the dude was doing my alignment he really looked like he had no idea what he was doing & he left my car running the entire time???.
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September 2023 by Tiffxster
I made an appointment to get my window fixed two weeks ago, and it was for today. They had to order the part which took a couple days and then we waited til the appointment day. Today I dropped my car off at 7am before I had to work, like I literally had to get a ride to work, and they told me that it would be ready by the end of the business day. My appointment was at 9am and on the board when I walked in. I got off work at 1 and called them around 1:30 just to check the status of my vehicle. Come to find out, they completely disregarded my appointment time and hadn’t done anything with my car all day long. It was still sitting in the same spot. When I questioned why this was, the guy said they “dropped the ball” and that I could leave it there and pick it up Monday since the mechanic doesn’t work Sundays (tomorrow) and couldn’t get to me anymore today. I obviously went and picked up my car and will tell everybody about this and will NEVER go back! Don’t go here!!!!!!!
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August 2023 by Breanna Storey
Best auto service experience I've had. No haggling, just getting the service I specifically scheduled for at an even better price than originally quoted, which doesn't happen alot as a young female in an auto shop. Super friendly staff and not a bad wait time for a complete tire change (about 2 hrs- with only one mechanic on the floor and a customer before us). This was also one of the cheapest auto services I have had other than an oil change obviously, even compared to walmart! You cannot beat the price for this type of service anywhere else. Will definitely be returning.
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August 2023 by David I.
I stopped by here as a customer without an appointment. After losing 50 percent of my tire pressure. The staff graciously squeezed me in, but unfortunately gave me the bad news I picked ups nail in the sidewall. They actually showed me the tire and it was definitely ruined. Though not having the tire in stock they had it in 24 hours. When I went to pick it up the front manager realized he ordered the wrong tire. He was so apologetic he gave me a discount as I had to wait 24 hours to receive the correct one. 24 hours later I was called and they told me they had the tire mounted and ready to install. My only disappointment was it took them an hour to mount the tire. That being said, I would use them again.
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July 2023 by C Kit Crider
UPDATE BELOW...Been trying to receive set of tires I ordered since mid June. Charles & William are pleasant enuff as is Rick who I initially placed order with, but Im put on hold for sufficient amount of time each time Ive called since.Today was last straw, as Ive spent close to a total of 30min on hold and to be disconnected three x's as well. Ive spoke to 3 different people today, none of which who answered after first call had any idea what I was waiting for. Im done. Taking my business elsewhere!I know help is limited and manufacturers are making things difficult but the blatant disregard for courtesy is right out the window.Easy enough to take a call, make a list and return the call at later time. Ridiculous to leave a customer on hold for longer than just a few moments.Update...They made up for it nxt day.Called me, owner even responded. Tires are/came in, good to go.Sad tho that it came to all this in first place. Rick got me in and out today. Tech who mounted & balanced my set of tires??? Ty! Sorry didnt catch yur name.
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July 2023 by Dana Wynn
Used the online service scheduling as recommended to get the road hazard with my tire purchase. The timing seemed off, but I called this morning and they said to bring the car in sooner and the work was finished before my appointment was supposed to even start! Thanks so much!!
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July 2023 by Ashley Balicki
To have a successful business, you might want to update your business hours online and make sure they are accurate so that no else goes to your business with a hole in their tire thinking they can get one but can’t because you are closed and now our vehicle is stranded. UPDATE YOUR HOURS!
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May 2023 by K J
The employee's at this NTB location are wonderful. They have been short staff so call ahead to schedule an appointment. When they are fully staffed they usually get you in the day you call or the next day. I've always had a good experience here. Give these men a raise!
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May 2023 by Brenda Georgewitz
As I was driving my low tire light came on , I panicked, what now , I was 20 miles away from home , and I remembered from passing the NTB store in Alton, IL , so I pulled in and they took care of me right away . I got 2 new tires at a very reasonable price . The staff is so friendly and thoughtful. I'll be going back for the other two in a few days . Thanks to everyone at NTB
