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December 2023 by mary p.
I went to sign up for a membership at the Alton gym, the front desk customer service workers was rude not helpful i asked if i could look at the gym first they said no ask if i had smart phone just download the app and let them have my checking information, i left,
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October 2023 by Miguel Perez
Clean and well maintained! Very nice staff and a comfortable environment to get a good workout. Big enough to accommodate the busy times and I can usually find a bench. Plenty of cardio equipment too!
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September 2023 by Brenden Raulston
Been going here for almost a year now. I usually wait to review til I see how the staff and customers are over time. The environment is great, the staff are always great and helpful, and this is one of the best planet fitness locations for strength training equipment. Double the size of some other ones I've been to. Never have to wait too long for a machine. This place will continue to be my first choice as a gym.
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September 2023 by Crowley Macleod
Great gym and very clean! The staff is really nice. Will definitely come back to this location!
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September 2023 by Mariah Flex
Not a a terrible gym but probably one of the dirtiest PFs I’ve ever been to. There is always piles of white hair all over the floor like someone is bringing their dog in.
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September 2023 by **
New to planet fitness - felt extremely unwelcoming - manager was so rude about the check in policy that I had to contact the corporate office in Hampton New Hampshire. I've been to other non plant fitness all over the country / this location the workers are rude not friendly always eating in the front. No to this location - not keeping the membership!!!
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July 2023 by Mrs. Stephenie Stephen Carter
This is a poor score for customer service. The faculty was useless. All 4 staff at the check in were lacking communications skills and their personality was extremely bland. They were all very unprofessional and undertrained in customer relations. The inside of the building had a foul odor and the floors were not swept. Planet fitness gives our youth a free summer pass to enjoy health and fitness. I will not bring my teenagers here. I would rather pay out of pocket to ensure their safety and well being. We took our buisness somewhere else.
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July 2023 by Dal Harrison
Great place to exercise, clean
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June 2023 by Thomas Miller
I have traveled and exercised everywhere for 35 years in the United States. I have never experienced the unwelcoming staff like this location. I have two other memberships with different companies and wasn’t sure if I really wanted to join planet fitness. So I did get a planet fitness classic membership which is only good for my location near my home.. The first time when I went to the Alton location the manager was rude. She actually had one of her workers come and fish me out of the locker room and told me pretty much just to leave. Never tried to sell me a black card membership just rude. So when I went back home, I spoke with my location planet fitness manager and they told me that corporate charges a five dollar fee for someone who is a visitor to town. So when I return back to the Alton the location, I told the manager I was told corporate agreed that visitors can pay five dollars as long as they were a classic member. Why did she not tell me this??? Just rude!!! So I paid my five dollars and everything was fine for three visits over eight months. Today, I go there and Joran “the manager” told me they had a meeting and no longer allow visitors to workout even though I have a classic Membership.. Jordan was pleasant but, I’mdone with the NO WORKOUT FOR YOU location. So I went down the street to the Nautilus fitness center and they happily took my $15 for the work out for today and they were pleasant.
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June 2023 by Radena Clark
No trainer on site. Was told when signing up that they would have one.. don't like having to go to desk after each spa treatment for the next treatment. Should have someone in that area for that area. I would also like to see hooks for coat/purse in the spa area bays.
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May 2023 by Robyn B.
This Planet Fitness is one of the best ones in the area. The facility is super clean, the staff is very friendly, and it's not too crowded. The members there seem really friendly too. I've had memberships at other gyms in the area and this is by far my favorite. They keep their equipment in good shape and always have a smile on their faces. Definitely would recommend.
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April 2023 by Kelly D.
Equipment is fine. The problem is the front desk staff. Any time you ask questions they act snobby and put off by it. They assume you should obviously know how their policies/promotions. Very rude. My fiancé goes here, but I won't.
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March 2023 by Billy Cox
I've been exercising for many years and have never had any issues with club staff . I travel over the road truck driver. And go to many gyms. I've never had such a bad experience as what I'm getting from this location the staff has been very rood and very unprofessional. I was told by employee to not move the benches around the club . When I ask why that I have never heard of that . I asked the manager why I couldn't move the bench for a decline benchpress. The look I got was not helping me . This turned out very poorly for me. I've had a new membership with this franchise and have only gone to this location maybe three times In a few months and am already having problems with the workers . Not gonna let other s keep me from becoming a better person.
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January 2023 by Jesse O
Was a member here for over 2 years. All of the sudden one day I was told I couldn't use a machine I had been using for 2 years anymore because it was in the 30 minutes circuit room. Went back to club fitness and am very happy.
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January 2023 by Dani Mitchell
I recently visited this location and was very impressed! The gym was a lot cleaner than the other gyms in the area and the staff was really friendly. They were very kind and always seemed busy. The female manager(in bad with names!) was so helpful and really took the time to walk us through everything.I really loved the 30 minute circuit room and I like that the staff watches that room and makes sure no one hogs the machines. It can be frustrating when you are trying to do the circuit and someone just jumps in to do their own thing. So selfish! This staff was in the room many times! I also looooooovex the massage beds!! I love this location and will be back!