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May 2023 by Kyle C.
Five Bright Stars!Upon stepping into the realm of automotive dealings, one is often greeted with a cacophony of misdirected promises and overly enthusiastic salespeople. But not at Roberts Motors Ford in Alton, Illinois. Here, my auto-buying experience was turned upside down - and I mean this in the most positive, thrilling, and fabulous way possible!John Roberts, the magician behind the wheel of this outstanding dealership, is a car guru who would have to break the speedometer to go any further in terms of excellence. He is unlike any other dealer I have encountered in my cross-country search for the perfect Ford Raptor.His communication is akin to a striking Mustang galloping through the prairies, fast, precise, and packed with an effortless charm that leaves an indelible mark. He was the only one, amongst the hundreds of dealers I had the chance (or rather, the challenge) to interact with, who gave meaning to the term "fair deal".And when I say "fair", I'm talking about a deal that was so impeccable, so incredibly balanced, that it could have only come from a genuine enthusiast and a caring professional like John. He not only met but vastly exceeded my expectations.But the true magic of Roberts Motors Ford isn't just confined within Alton, Illinois. It's that their exceptional service extends, literally, across the country. When I say I found my dream Ford Raptor in Alton, all the way from San Diego, California, it sounds like a logistical nightmare. But John made it as smooth as a Sunday afternoon drive, orchestrating the shipping of my new vehicle across state lines with effortless ease.Roberts Motors Ford is where cross-country dreams come true, thanks to the passionate dedication of a team led by a star like John. Their commitment to finding the best deal, regardless of the miles in between, is a testament to their top-notch service.So, if you're on the hunt for a new vehicle, forget about driving around in circles, just head straight to Roberts Motors Ford. They will drive miles for you, both figuratively and literally!To sum up, my experience at Roberts Motors Ford, with the fantastic John Roberts at the helm, was nothing short of an automotive revelation! Prepare yourself for a deal you can't refuse, a service you can't fault, and an experience you'll never forget.Roberts Motors Ford, they're not just selling cars, they're building relationships. And let me tell you, that's a drive worth taking!
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January 2023 by John B.
Doesn't it make you wonder why there's no reviews on this dealership for the past four years? The answer is simple they are a horrendous business that takes advantage of people and rips them off. I would never recommend Roberts in any way shape or form to anybody unless I wanted them to be ripped off. They are the absolute worst and epitomize everything that's wrong with the stereotype of a scummy auto dealership. They engage in the worst practices my son has been overcharged for work he did not authorize when he took his truck in for an oil change they changed the Lugnuts and they told him he authorized it which he didn't. For the past three weeks his truck sat at the dealers and when they said they fixed it they tried to charge him for work he didn't authorize he didn't pay for it when he left the vehicle broke down for the same exact thing they said they fixed it for. They are absolutely pathetic I would never recommend them to anybody.
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June 2022 by Rob K.
dont deal with Shannon in service. very poor communication skills. dont recommend buying. poor service after the sale
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May 2022 by Brenda Brown Mathus
Great people and great service. Very easy buying experience!! Highly recommend them. Tim and John were both very helpful!
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May 2022 by Terry Steward
Tim Lane did a great job with us. He was concerned about our needs and wants in a truck. He was not pushy at all. He is very knowledgeable about the truck and answered all of our questions.
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April 2022 by Barbara Sommers
Excellent and fast service.
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April 2022 by Sue Parton-Stanard
The technicians at Roberts did excellent work on my Edge. Everyone was courteous and professional.
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March 2022 by Harley D
My experiences were so bad I will never even buy another Ford product.Services: Air & cabin filter replacement
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January 2022 by Aaron W.
Do understand how you can take an hour and a half to change 5 qts of oil and rotate tires. Slowest dealership I have ever been to.
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January 2022 by Terry Wooten
Service was fast and friendly. I wasn’t oversold on things or service I didn’t need.
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January 2022 by Charlotte Jean Brown Pilcic
We purchased a Ford Escape. We had a minor issue and Jack Phegley and John Roberts solved the issue. We are well please and know that they care for their customers. We highly recommend Robert’s Ford. Have had our vehicles serviced there for several years and are well pleased. Marty and Charlotte Pilcic
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October 2021 by Patrick-Stephanie King
Great service...customer friendly...great people.
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September 2021 by Kelly Paige
Tim Lane is the best salesman. He is very caring and listens to what you have to say. I've bought two cars from Roberts now and will always try to go back for my next one. Highly recommend!
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September 2021 by Ali Bennett
Everyone at Roberts was super friendly and great to work with! Ryan made the experience quick and easy and made sure I left happy with my purchase. Will definitely recommend Roberts to all my friends and family!
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August 2021 by Ray Bonney
Oil change was about as prompt as other dealers. They did a good job and washed the car real good.
