-
September 2023 by Duane Gerjets
Best car buying experience!Tim Lane kept in constant contact during the whole build process after Inn be placed the order. Once my Bronco came in financing was setup online and it was a seamless purchase. Tim then spent time with me to go over all of the features and how-to’s of my Bronco. I would definitely recommend Robert’s and Tim to friends and family.
-
September 2023 by AshuJuana Fuller
The entire process was easy and rewarding from the sales rep Haley that contacted me to get me in for a test drive that accommodated my schedule to Juan who was AMAZING in helping me quickly and smoothly finalize my car deal. It’s the quickest buying a car experience I’ve had to date. Would definitely recommend anyone to go here! everyone even the Finance Manager (sorry i forgot his name) was super helpful, nice, and welcoming from start to finish!! Thanks again ❤️
-
August 2023 by CC Williams
I have been pleased with my TRANSIT 250 which I purchased in January 2023. After five thousand miles my "Check Engine" warning light lit up. I must note that the engine ran fine. I checked with the Service Department and may an appointment. During the appointment, the technician determined my problem was related to the fueling flapper. After only about fifteen miles the warning light relit. I now have another service appointment scheduled. There must be some other problem or the fueling flapper is defective and will need to be replaced. The jury is out.
-
August 2023 by Lena Robeen
Bought my very first brand new car from Roberts Ford in Alton. Elyse was my sales person and she was AMAZING!!! I went there to look at a used car and left with my DREAM CAR!!! If your looking for New or Used GO TO ROBERTS FORD AND ASK FOR ELYSE!!!!
-
July 2023 by Kendelle Stahlschmidt
We had a superb experience at Roberts Ford. Ryan was our sales consultant and without hesitation we would recommend him to everyone. No pressure, no nonsense and felt like talking with a friend. We appreciated his enthusiastic attitude and willingness to answer any questions we had. HIGHLY recommend Roberts Ford.
-
July 2023 by Jennifer Howard
My husband and I had a great experience. I went in back in May and spoke with Ryan. Told him what I was looking for and a price range. They didn't have what I was looking for in May but he kept me in mind when something did come in. This past week he sent me a text about the perfect car. Took pictures of it and sent it all over to me. When my husband and I arrived to test drive the car Ryan was helping another customer so Tim stepped in to help us. We loved how knowledgeable Tim was about the car we were looking at. He answered every question we had. He wasn't pushy and let us take our time discussing what we wanted to do. Tim waited with us while financing was doing their part. He explained and help me set up the Ford app and made sure we were happy with everything. This was probably the best car buying experience my husband and I have had.
-
June 2023 by Kyle Christensen
⭐⭐⭐⭐⭐ Five Bright Stars!Upon stepping into the realm of automotive dealings, one is often greeted with a cacophony of misdirected promises and overly enthusiastic salespeople. But not at Roberts Motors Ford in Alton, Illinois. Here, my auto-buying experience was turned upside down - and I mean this in the most positive, thrilling, and fabulous way possible!John Roberts, the magician behind the wheel of this outstanding dealership, is a car guru who would have to break the speedometer to go any further in terms of excellence. He is unlike any other dealer I have encountered in my cross-country search for the perfect Ford Raptor.His communication is akin to a striking Mustang galloping through the prairies, fast, precise, and packed with an effortless charm that leaves an indelible mark. He was the only one, amongst the hundreds of dealers I had the chance (or rather, the challenge) to interact with, who gave meaning to the term "fair deal".And when I say "fair", I'm talking about a deal that was so impeccable, so incredibly balanced, that it could have only come from a genuine enthusiast and a caring professional like John. He not only met but vastly exceeded my expectations.But the true magic of Roberts Motors Ford isn't just confined within Alton, Illinois. It's that their exceptional service extends, literally, across the country. When I say I found my dream Ford Raptor in Alton, all the way from San Diego, California, it sounds like a logistical nightmare. But John made it as smooth as a Sunday afternoon drive, orchestrating the shipping of my new vehicle across state lines with effortless ease.Roberts Motors Ford is where cross-country dreams come true, thanks to the passionate dedication of a team led by a star like John. Their commitment to finding the best deal, regardless of the miles in between, is a testament to their top-notch service.So, if you're on the hunt for a new vehicle, forget about driving around in circles, just head straight to Roberts Motors Ford. They will drive miles for you, both figuratively and literally!To sum up, my experience at Roberts Motors Ford, with the fantastic John Roberts at the helm, was nothing short of an automotive revelation! Prepare yourself for a deal you can't refuse, a service you can't fault, and an experience you'll never forget.Roberts Motors Ford, they're not just selling cars, they're building relationships. And let me tell you, that's a drive worth taking!
-
June 2023 by Jeffrey Squires
I had 10:00 AM appointment for an oil change and tire rotation and they informed me i needed a tire repair. It took over 2 1/2 hours. A gentleman who had a 11:00 appointment was done 30 minutes before me. He told me he was having the same thing done. I love the sales department and i have purchased 7 vehicles from them but the only i use your service department is because my oil change is free for the first 2 years
-
May 2023 by Kyle C.
Five Bright Stars!Upon stepping into the realm of automotive dealings, one is often greeted with a cacophony of misdirected promises and overly enthusiastic salespeople. But not at Roberts Motors Ford in Alton, Illinois. Here, my auto-buying experience was turned upside down - and I mean this in the most positive, thrilling, and fabulous way possible!John Roberts, the magician behind the wheel of this outstanding dealership, is a car guru who would have to break the speedometer to go any further in terms of excellence. He is unlike any other dealer I have encountered in my cross-country search for the perfect Ford Raptor.His communication is akin to a striking Mustang galloping through the prairies, fast, precise, and packed with an effortless charm that leaves an indelible mark. He was the only one, amongst the hundreds of dealers I had the chance (or rather, the challenge) to interact with, who gave meaning to the term "fair deal".And when I say "fair", I'm talking about a deal that was so impeccable, so incredibly balanced, that it could have only come from a genuine enthusiast and a caring professional like John. He not only met but vastly exceeded my expectations.But the true magic of Roberts Motors Ford isn't just confined within Alton, Illinois. It's that their exceptional service extends, literally, across the country. When I say I found my dream Ford Raptor in Alton, all the way from San Diego, California, it sounds like a logistical nightmare. But John made it as smooth as a Sunday afternoon drive, orchestrating the shipping of my new vehicle across state lines with effortless ease.Roberts Motors Ford is where cross-country dreams come true, thanks to the passionate dedication of a team led by a star like John. Their commitment to finding the best deal, regardless of the miles in between, is a testament to their top-notch service.So, if you're on the hunt for a new vehicle, forget about driving around in circles, just head straight to Roberts Motors Ford. They will drive miles for you, both figuratively and literally!To sum up, my experience at Roberts Motors Ford, with the fantastic John Roberts at the helm, was nothing short of an automotive revelation! Prepare yourself for a deal you can't refuse, a service you can't fault, and an experience you'll never forget.Roberts Motors Ford, they're not just selling cars, they're building relationships. And let me tell you, that's a drive worth taking!
-
May 2023 by Kathie Daugherty
Our salesman, Tim, was very helpful from when we placed the order for our new car. He kept in contact with us each time Ford gave updates for the progress. We were treated like they really cared about us and our purchase. We are very satisfied with what they gave us on trade in and finalizing the purchase when the Edge arrived. This is the 5th Edge we have purchased from Roberts, so I think that says a lot about their service during the whole buying process.
-
May 2023 by Denise Havron
Thanks so much to Jakob McElroy for being a great salesman when I traded my Ford Escape in for a Toyota RAV4. He was kind , courteous and help with all my needs. Sorry it wasn’t a Ford, but I am very happy with my buy. I highly recommend Robert’s Motors!
-
April 2023 by Gary Pearson
Kudos to Jakob, Curtis, and the entire Roberts Ford team for making our truck purchase such a pleasant experience! No one ever pressured us, and they took the time to ensure that all of our questions, or concerns, were answered. A special shout out to Jakob who patiently took over an hour going through all of the features and capabilities available on our new F150. If you're in the market for a car or truck, I'd suggest you give Roberts a try.
-
April 2023 by Rhonda Brown
I was looking to replace a total loss vehicle and Roberts Motors was the first on my list of places to visit. I worked with Ryan Bennett who was awesome. Very helpful and thorough with explaining everything to me. I decided to make the purchase and when my vehicle was ready he even went above and beyond by following me home so I could take my rental there and I drove him back to the dealership. Very nice person and staff who is very personable. I recommend them to anyone looking for a vehicle.
-
March 2023 by Eric Wilkinson
I had a great experience working with Jakob M. at Roberts Motors. Jakob was very knowledgeable and able to address all questions/concerns. I would highly recommend Roberts Motors.
-
March 2023 by Jason McMillan
I bought a brand new Bronco from Amanda Jackson at Roberts last Saturday. When I first sat down, they told me they aren't like other dealers, and they weren't kidding. Working with Amanda and Brent was super easy, comfortable, and no pressure. It was like chatting with friends you've known for years. The deal was super fair and they listened to what was important to me, not what they wanted to sell me. Very glad I made the drive from St. Charles to work with them and I'll do it again.
