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“The BEST customer service ever! Super helpful and friendly over the phone. Thanks to Rodney! When I arrived, the other customers helped with the doors and made sure they came first. They helped with my heavy box, and Rodney remembered my voice from my questions over the phone. No wait and super easy. Fed ex return was accepted. Highly recommend this place!”
“The man who works in the customer center has been nothing but kind and helpful to me every time I have come in. He takes the time to handle your requests or resolve issues that you may have and it is refreshing to have great customer service like that. Always with a smile on his face!”
“My experience at this location was awesome. My wait time was, maybe, 30 seconds. Zach was efficient, courteous and accurate. He had the label printed before I could whip out my credit card to pay. He checked my ID, asked me to verify the addresses and double checked if he could do anything else for me. My package was delivered fewer than 48 hours later, as promised.”
“This was my first time shipping with FedEx and I must say that Ro exceeded my expectations! She answered all of my questions and gave me many different options for shipping prices. She was extremely pleasant and the customer before me even complimented her on a job well done. Thanks Ro! I really appreciate your kindness!”
“Staff was very attentive and friendly in helping me answer my questions about post cards and stamps. Very knowledgable about the services offered, and extremely helpful in guiding me to the right choices that best fit my needs. Thank you for your service and keep up the amazing work! Y’all are amazing! :)”
“Richard, Pam, Marcus and others are fantastic. Sorry, but Im bad on names, would ment others if I could remember names.We have used this branch for our P.O. Box and local delivery for over 14 years. Although we have had major issues lately with an address change. These issues are due to the system over all.*** Richard just spent over 40 minutes on the phone trying to solve our forwarding mail issues.***Marcus has been a great local carrier and Pam is always very nice and helpful. Others have done a great job as well.The post office as a whole has had issues over the past 4 years, but these people have been outstanding. Give them a break when you see them, the job is NOT easy.I spent several years as a subcontractor for USPS, it's not easy keeping people happy. If you ship packages with FedX chances are you'll have problems compared to USPS. UPS is pretty good though, but not up to the quality of service as the USPS.Thank you for all your service!!! Cheryl and I really appreciate it!”
“Long time and loyal customer. I got my first box when the store was at Clock Tower as a Mailbox, Etc. They moved to their New Halls Ferry location, and I stayed with them, even with a change of management, I still get great and friendly service there. For those who cannot or do not want to receive packages at their residence, I highly recommend getting a UPS Store private mailbox. One stop, and I get everything at once.”
“Oh wow! I read the reviews after dropping off a package a few days ago. I'm glad I didn't read them before because I might have avoided this location. Thankfully, I had a positive experience with a very pleasant young woman at the counter. There was even someone in there laying new tile to spruce up the place. No complaints from me. Hopefully they got rid of the problem.”
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“Yes they were very nice but it's inside the auto advance store. Hey UPS give them the new equipment they need and was promised. So make sure you have a return label that is readable. But the store works very hard to make sure your taken care of.”