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January 2024 by Karen Lynn Nation
The men that was working Sunday on Christmas eve was great awesome I got my brother a new phone and was In there 30 mins
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December 2023 by Natalie Phipps
Lisa & Candice at the Alton store were truly amazing. They made a difficult process smooth & easy and were incredibly helpful.
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December 2023 by noah mefford
This is nothing against the Alton store, but spectrum is an asinine company. Don’t get mobile service through them ever. Please.
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December 2023 by Mason Jerman
DO NOT COME HERE. JUST HANDLE EVERYTHING ONLINE. I worked out my situation in a particular way with reps over the phone. And unfortunately the store workers, like Kelly,are not competent enough to be able to follow through with what the reps on the phone tell you. Dont come into the store. Just do all your business online and over the phone.
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September 2023 by Nelda Johnson (Yvonne)
The female rep working on 9-19 am was talking and visiting while there was 2 of us customers waiting for help.
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September 2023 by Chris Crane
I am paying for land line phone in the bundle. I have no idea how to hook it up. When I told them that. They laughed at me. It still is not hooked up. I can't figure it out by myself. Can a technician hook this phone up?The wires are from alot of years of alot of different companies.
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July 2023 by Jeanette Isreal
Best store ever. Miss Kelly Jouett and Jejuan Combs were AMAZING!!!! THESE FOLKS DESERVE A RAISE. Complete opposite of Collinsville store. Collinsville needs new training from the manager Ms Kim down.
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July 2023 by todd solley
If you go there it's because you have a problem it's never good experience and it's not the workers it's the company you have the problem with don't misunderstand me
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July 2023 by Alex bextermueller
Horribly under staffed!!! Two girls there, only one was helping people because the other one took a break with 8 people waiting for help. After waiting for about an hour I was 7 out of 13 to be helped.. it’s a shame..
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May 2023 by melissa simon
Went in to pay a bill at the kiosk was told I could not use the kiosk. Waited 45 minutes to pay my bill just to have them tell another lady she could use the kiosk. Hours listed on Google are also incorrect
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May 2023 by abraham ross
Was in that store for an hour-and-a-half took One customer at
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April 2023 by Rick F
This location is always understaffed and there is always a line out the door ,I don't know why but it takes them neat an hr to service one customer
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March 2023 by Tim Davis
Nice staff, decent service.
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January 2023 by Gerald Eberhart
Moreena helped me with my computer problem and did an outstanding job fixing it. Very good employee. I had worked with Norton Life Lock and other Charter people and did not have much luck with this problem.Thanks again
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December 2022 by Cole James
I ended up having a lot of issues transferring my services from my home to an apartment. HOWEVER, the entire staff was extremely helpful and motivated to get me squared away. It took a few hours but it all worked out and I couldn't be more thankful. Everyone here deserves a raise.
