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February 2024 by Jessica Urbona
Went to drop off a package 1/29/24. I’m currently 8months pregnant and had my toddler on one hip and large package in the other arm. The lady working the front desk came around her work station and opened the door for me! Fantastic and quick service. She even offered to print out the receipt and bring it to me. Very helpful and I would go back to this office.
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November 2023 by Christina Davis
Carrier for my area does not deliver my packages to the front door, she delivers them directly under a sign that ask for them to please be delivered to the front door instead of the side of our house where the garage is. Sometimes my dog would get out but we took measures to keep her in and despite that, the carrier still doesn't want to do her job correctly.Even though my dog was locked inside yesterday, she had my packages returned and claimed them as damaged. I'm pretty certain they were not and she did this out of spite because a couple of them were heavy. I was told carriers are required to lift up to 70lbs. If she's not able to do that, she needs to retire or find a new job.I call every time and the managers aren't doing anything about it. They act like they will, but then don't. They don't care. After I called 2-3 days ago, she had my packages completely returned to sender because she didn't want to deliver them to me.
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October 2023 by Justin Weiger
The two times I've been to this location were a complete waste of time. Today they told me they couldn't help me print a shipping label I paid for. I went to the Godfrey location and she told me what I needed for them to print it. 2 minutes later I mailed the package.If you cared even 1% at this location, you could have helped me today. But, as always, this location doesn't understand or care to understand how to effectively do their job
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July 2023 by Nichlaus Hall
You guys keep taking my mail back and saying there is a dog out. Ok yes my dog is on a locked enclosed porch. I work for amazon have been bitten have been chased off a property my company dont care and still wants the delivery made. Please explain how my dog who lives here has a military chip and was born on a military base and wanted for specific reasons is an issue. Amazon delivery drivers i guess care more than this worthless government agency that is only as bad as Amtrak. You guys hire people who as soon as they see a dog even if it was behind a window have the right to refuse. Excuse me? If amazon had those issues we would never deliver to anyone. We live on Wickenhauser in Alton. Again, my dog is in a enclosed porch that is locked from the inside. Dogs dont even have thumbs how can a medium size dog named sugar bear going to prevent delivery. Yes my dog barks but i guess mine is the first. Go figure. No wonder nobody and every company has figured out a way to use everything but the postal service of the u.s.a.
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April 2023 by Mitzi Baker
Usually only one counter man, long waits often. Gave 4 because when you do take your turn, they're great.
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August 2022 by Marcia Presley
This was the most pleasant experience I’ve ever had at a post office. Dana helped me choose the least expensive option to get a package to my daughter in Chicago in the least amount of time. She even packed my item carefully and securely to help make sure it wouldn’t get damaged during delivery. She is an asset to the post office. Thank you, Dana!
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September 2021 by Jennifer lawrence
Real nice that your phone number transfers to a busy signal. Great customer service!
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July 2021 by Erica Meyer
Mail carrier expects me to have my dogs locked up between 12-1 no big deal have my little ones let them out at the wrong time they have sometimes they come sooner or later now being told they will no longer bring mail to my house because my dogs got out i have the invisible fence to where they can only roam the yardI got a slip the other saying I have packages at the post office went up there and they was still on the mail truck why couldn’t they just be dropped off instead of the slip
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March 2021 by MsT Mo
I had a check that was to be delivered Friday the 26th and when I called and spoke to a rep named Ryan, he tried to make it seem as thought it was my fault the mail person didn’t deliver my mail. I receive every other piece of mail just fine but money... no. He didn’t have any customer service skills and was rude. I get it’s covid but I’ve never had anything take two weeks when it’s coming from Missouri
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January 2021 by James Wilson
This place has no drop off area on the counter for pre paid packages and many times have to stand in line and wait with everyone else because they won't even bring out a cart or bin to drop your packages in. The whole point of paying for and printing your labels from home is to NOT have to stand in line! Plus on couple occasions they refused to give me a receipt! Claim they are too busy! Its your job!!
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August 2020 by BadMouth X
Always delivering my mail and packages to neighbors.
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May 2020 by Kyle Gundlach
Had a package shipped to me with the wrong address an employee was very helpful with stoping the package So I could pick it up and not have it shipped back to the seller. Thank you. awesome customer service
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April 2020 by steven green
No mail picked up or delivered for three days.
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January 2020 by Jenny Mertz
They are usually good about delivering my mail and packages but last night I got a email saying my package was delivered to my mailbox and it was not! So I’m praying that they go back to the house they delivered it at today and get it back! Hey said they have gps tracking on all their packages so they can see right where it is....we will see I guess! I want to know exactly where it is so I can press charges for tampering with my mail if they don’t give it back... so mad!!
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December 2019 by Digby Dooright
Brian was very helpful in helping me find my package.
