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March 2024 by Debbie Smith
Fast, efficient and no problems.
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March 2024 by Annette Ward
Always quick, good job...
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March 2024 by Scott Johnson
Been sitting in car for 45 mins now , first tells me sorry no air filter , ok no bigy , then comes back and says we have no oil filter and have to go get one after they already drained oil , after 18 minute wait he comes back and says they gave him wrong filter .Took approx... 45 minutes , sitting in car in bay .They did reimburse me for oil change , but dang make sure you have everything first next time.
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March 2024 by Mark S
Took my car there once due to being extremely busy with life. They took the 10 bolts off of the rock and debris shield, reinstalled it backwards with 4 bolts, and charged my wife for high mileage oil on a car with less than 20k miles. I'll will never have anyone else change my oil again.
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March 2024 by Josh
It's very annoying when you go for an oil change and they try to nickel and dime you with all the other services. If I wanted the other services, i would have asked for them.
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March 2024 by Isic Mendoza
The place is amazing. Fast , efficient, and convenient.I would definitely recommend it.
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March 2024 by Cindy Flynn
1st time at this location, not really sure, the guy that pulled me in said why did it take to long to get down under car, heard a lot of banging under car hope all ok and then credit card machine was having issues, hope I am not charge more. I may just go back to my original location.
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February 2024 by Bradley M. D.
I have come to this Valvoline a couple of times now and each time has been a wonderful experience. The team members treat each other and me with casual respect and are always professional, yet provide a fun, informative, and relaxed atmosphere. All of the provided services are reasonably priced and no pressure has ever been felt to 'purchase more.'Gratitude to the Valvoline team for each visit so far and each visit to come.
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January 2024 by GnashStunts
Wouldn’t recommend, they drained out 12 quarts of and swore that the van takes 6 quarts which it’s actually 12 quarts. Then proceeded to only put 6 quarts back in.
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January 2024 by Amber Jones
Visited the Valvoline in Alton this morning with a friend who needed an oil change while visiting from out of town. Service was phenomenal. Leadership left a lot to be desired. There was a woman (who I assume is the manager, white woman, older) was fussing at an employee (black woman, younger) about the employee's availability. I heard the employee ask not to discuss it (prob bc the employee was embarrassed this lady was being so unprofessional in front of everybody). It definitely was uncomfortable for the person being yelled at, and left me with a lot of questions about how team members are treated if this is how this woman would act IN FRONT of customers. Optics aren't good. ?
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December 2023 by robert flye
Too much playing at this location...joking playing workers changing tire pressures on the other workers machines...banging on stuff under our hood...35 minutes in the bay because they wouldnt look at our groupon and wanted to go off what we had done in their computer from last time...and they put the wrong oil in and had to change it twice
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December 2023 by shayna ranciglio zornada
Got me back on the road in legit, seconds. No funny business, no chit-chatting. Had me wanting to tip the individual workers. The price is cant
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November 2023 by Olivia M
Can't stress how kind everyone who works here is. However, Kayden goes above and beyond for every person she interacts with. With an extended wait time (through no fault of the employees), I was kept updated and given an accurate idea of when my services would be done. Highly recommend!!Services: Air & cabin filter replacement
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November 2023 by Harry Henry
The wait time is insane like I understand that you’re working on cars buts it’s like they’re in the building upselling to make a bonus, I miss when Q worked here this place fell off
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October 2023 by Beanking 30mg
Can’t even tell which way is in or out when coming to this location. There is no marking on the road the arrows are so badly faded, someone is always coming through the do not enter. The parking lot is so badly destroyed I have to goto Midas to get an alignment after. Not to mention if you have to use the bathroom, you can enjoy a hot unstable Johnny on the spot because the bathroom been broken for months