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February 2025 by saraanaubree
THESE PEOPLE ARE CROOKS!!! ONE OF THEIR DRIVERS HIT ME IN THEIR COMPANY VEHICLE AND DID OVER 3000 DOLLARS OF DAMAGE. FOR A MONTH THEY SAID THEY WERE GOING TO DO THE RIGHT THING AND PAY FOR MY CAR AND BEGGED ME NOT TO GO TO THIER INSURANCE SINCE THEY HAVE A HUGE DEDUCTIBLE. THEN TODAY THEY DECIDED THEY ARE NOT GOING TO COVER IT. BEWARE THEY HIRE IRRESPONSIBLE DRIVERS AND THEY ARE A IRRESPONSIBLE COMPANY WHO WILL NOT DO THE RIGHT THING.
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February 2025 by gregory barker
Terrible service. They say they show up and then they don't. They are liars. Say they call you and they don't. Made me miss several appointments. DO NOT USE THEM FOR ANYTHING!!!
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January 2025 by Gerard Bridgeford
For the last 9 bookings in a row they have cancelled 😠on me. If I could give them a negative 100, I would!! United healthcare sets up the ride and one day before my appointment southern Illinois transportation cancels!! Furthermore, the phone number they list is either disconnected or is no longer in service!! They should change their
name to Southern Illinois NO TRANSPORTATION!! If they cannot provide rides properly they should get out of the business or be kicked out by the state and/or Medicare!!
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December 2024 by scott taylor
They act like they own the road and nobody exists but them. Preferably the driver of number two
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August 2024 by Stella Thomson
The only reason I give them one star is because I have to give at least one in order to leave a review. I am on oxygen and use a Jazzy power chair, which I have used for several months. A couple of weeks ago, a female driver, who has driven places before, in the same van with the same wheelchair, suddenly decided that she could not properly secure my chair because it didn't have a strap in the front (it has NEVER had a strap in the front. There's not even a place for one.), so I missed my appointment and had to reschedule for the following week. The following week, she called the facility where I live and said that she had been trying to call me as she was running late. She never called, never showed up, never even bothered to apologize. I called my insurance and told them to never schedule me with her again.
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April 2024 by Angela Mattingly
The drivers themselves have been kind and polite to me. I am a very large person so I need seatbelt extension. I’ve asked several times and they refuse to provide any for their vehicles. I always feel unsafe riding in their cars without a seatbelt, but I have no way to get to doctors appointments. Unfortunately, my last driver who picked me up from my appointment to take me home, have this minivan that was only made for wheelchairs. It was high off the ground, so it was really hard for me to get into and painful. They had a bench to sit on in the back, but it was high off the ground so my feet couldn’t touch the ground. Of course I couldn’t wear the seatbelt and there was nothing to hang onto. I’m I was terrified the whole time if they had to slam on the brakes that I would be seriously injured. I don’t know why they just can’t buy seatbelt extenders for their cars. It’s not hard or expensive.
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January 2024 by Tiana Banks
Most drivers with this company are professional and friendly. However there is one driver, Carey Newman who is very unprofessional, racist and down right rude. There have been several other riders who have had bad experiences with her as well. I encourage anyone who has issues to report her to the company or if she takes you off route dial 911 immediately. She has been known to slam on her breaks out of anger causing whip lash and caused a man to bumb his head leaving a goose egg. She is very unpleasant. She will often threaten to call her husband who is a correctional officer to join her on rides if she feels threatened by a person's looks. She talks trash about majority of the riders she picks up, from the 'dopeheads' she takes to the methadone clinics to the lady who stinks and has bed bugs in West Frankfort. These are all her words. She has also had her husband call the police to pull over her car so they can search some of her riders. She talks trash about majority of her co-workers as well. If you value your life and safety please do not ride with Carey. If Southern Illinois Transportation valued their company they would terminate her immediately.
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November 2023 by Heavy Metal Zombie Pilot
This is the worst transportation company I have ever rode with, the driver was an absolute slob and obscenely rude, the van was a total sty with barely cleaned up bodily fluids staining the floor on top of the fact that the van door wouldn’t even open all the way without coming halfway off its hinges and the driver insisted on making me feel as if me being there was justification for him to place blame on me for anything that went wrong and I couldn’t even make a phone call to confirm my arrival time to my appointment time let alone hear myself think as the driver was persistent in blaring his music as loud as he could the whole way there and the whole way back and even made me wait in the van while he helped himself to the concessions at the local gas station; I would NEVER recommend this transportation company to anyone as I felt very unsafe with the driver and was not treated with the least bit of consideration regarding my limitations when it came to my disability without being made to feel like I, the passenger was an inconvenience to the trip that I scheduled with them; if you’re going to treat people who book a ride with you like they’re the problem then maybe you need to find a different line of work that doesn’t require you to be of service to anyone directly.
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September 2023 by Shawn Robertson
This company is an absolute joke. They left me stranded at my doctor's office after an appointment and had to hitchhike 30 miles home. They never bothered telling me they weren't coming. Now I've been waiting for over an hour for them to show for an appointment that I can't miss. This the second time I've been left stranded because they claimed the driver had a flat and had to be towed. The owner is an absolutely awful person and screams at the driver's. This would be a one star company if not for the few 5 star ratings with no comments.
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August 2023 by Dee Dickinson
Called for confirmation Friday evening after 6pm . IT WAS FROM JENNY BUT I MISSED GOOD PORTION OF PHONE NUMBER BECAUSE IT WAS.INAUDIBLE . ZI COULDN'T CALL BACK, ALSO COULDN'T FIND ONLINE CONTACT TO CONFIRM THIS IS TYPICAL .
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April 2023 by Sheila R
Had a ride scheduled and company canceled due to conflict in scheduling.will not recommende ...worst company in southern Illinois
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April 2023 by Daniel Burgess
Absolutely the worst place to rely on a ride to anywhere. Southern Illinois Transportation, just so you know, I will be reporting you to the State. I believe you are committing fraud, and billing Medicaid for ride's that you're not giving.. I will stop at nothing,. until you are caught!
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March 2023 by Lisa Allen
This place is a joke. Don't use them if you expect to get to your destination on time, if at all. If you're looking for a sanitary ride as well, your best bet is to look elsewhere.
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February 2023 by Lisa A.
This place is a JOKE. The drivers LIE about things to cover their own asses. I'm 5 WEEKS behind on my post op care because of them. Even their website has a phony phone number! I've reported them to the BBB. Someone needs to yank a knot in someone's ass to get their shit straight. They should be embarrassed with themselves with how this operation is running.
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February 2023 by Shannon Poole
Very unreliable and always late... If they show up at all and can never get an answer when you call the main number that is on their vehicles, business cards and the drivers give you.
