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March 2023 by Gina H.
Today my account was hacked and I lost $700. Fraud Dept on the phone told me to go to the bank immediately and close my account. Drive 30 mins to the bank for them to tell me they were too busy to help me and they called 6 other branches-none of which even answered the phone. No one would address my issue. Meanwhile, overdraft fees are racking up because the hackers took everything I had and Chase will not refund it because they cannot verify it was fraud. No one to close the account, no one to stop the fees. Basically told me I am out of luck. And I am currently unemployed so that was my mortgage money from my unemployment check. I have NEVER dealt with this issue in the past when I had a fraud issue. And they told me if I closed my account, that I could kiss the $700 goodbye in my fraud claim. IF this is ever resolved, I will be closing the account and banking elsewhere after 14 years with the same bank. Sad.
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June 2022 by Heather
UHM. THIS REALLY IS JUST A FARM WHAT
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January 2022 by Google user
There is nothing here...no bank or anything... Its the middle of a road
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June 2021 by Deez Peterz
There is nothing here...no bank or anything... Its the middle of a road
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October 2019 by Symala S.
Never again will any of my family or friend will put their hard earnings money in the hand of this bank!!!!! They closed my account for no reason. I called and they said we will mail you a written reason. Wtf!!! I'm on the phone with you tell me now!!! My account are now restricted, can't withdraw, make payment or purchase from my bank card. They will issue my damn check in 20 days. Come on now is my damn money!!! 20 days??!!!! Fck you Chase!!!!
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November 2018 by SJ A.
Awesome customer service! Very helpful and always answers any questions I have. (Tip) I try not to come in the beginning of the month as it is always busy.
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October 2018 by Tara J.
i was here 4:50pm friday 10/19/18 and the woman at the counter was so mean to me it was disgusting. shes like this every singe time im in. last time i came in with a ripped check and she yelled at me for being stupid and not going outside to deposit (the machine doesnt take ripped checks) and let me know she didnt want to do her job. and on friday i came in with coins and she was rolling her eyes at me making sure i saw and she was saying how she "hates people like me because im probably poor and dirty" i was STUNNED at how this old woman was speaking to me!!! i tried to get her name but she refused to give it to me, shes in her 50's was working far right behind counter, white black outfit and dirty blonde/red hair. everyone else working was young. f*** you
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January 2018 by Isaiah G.
This bank is at a shopping center so plenty of parking. The have two atm's outside but no drive through. The reason I give a 2 Star was I had cake here I deposited cash and the atm froze up as I was doing my transaction. I went inside they acted like it was no big deal and told me to call the 800 number. I deposited $600 and it was a big deal to me and I refused to call a number when they can help me there. They gave me my $600 back after they really didn't want to. I don't think I should twist anyone's arm for my own money. Only come here if you really need to.
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April 2017 by C R.
Seriously the worst f****** bank I've ever been to, if you have chase just drive to any other one. Everytime I come in they give me problems. I'm done dealing with them. I get the same idiot half Mexican lazy eyed dick every single time. And every single time he gives me an issue with my checks. No other bank does, just this one.
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February 2017 by Rebecca W.
I came in today to have some of my savings bonds cashed out. The young lady had only done it once & did not remember 100% how to go about again seeing since the address on mine was different from my current. One of her coworkers immediately helped the two of us out & we got it done within 10-15 minutes. The girl was very patient & even though it was only her second time cashing our savings bond, I could tell she knew what she was doing once she started the process. The staff is very polite & more than happy to help you out.
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January 2017 by Stacey F.
I like Chase as a whole but man....clean your ATM machines. I've literally never seen machines that dirty. The kind of dirty where it was so noticeable...usually I'm thinking of germs...but this made me think of skin infections and losing a finger.
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September 2015 by Mel S.
2 tellers and 15-18 customers in line, 12:30 Saturday, this sucks! My time is has value too.
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June 2015 by Adam A.
Chase is the worst Bank ever I opened a account with them last week and I have well over $500 in my account and they refuse to let me withdrawal my own money, use a different bank if you can avoid this company
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April 2015 by Porsche C.
GREAT CUSTOMER SERVICE! Let me start by saying that although I don't bank with Chase I do like to give props when props is due. This location is right off Lone Tree Way near the movie theater and has tons of parking. I come to Chase to pay my car note and have had my fair share of bad customer service at some locations but THIS location was AMAZING. My father and I walked in and and was greeted by a lovely man named Travis. He instantly greeted me with a smile and asked how he could help me. Lines are very short on the weekends and the bank tellers are amazing! Very helpful, big shout out to Bo for helping me and Gabriela for going out her way to find out an answer to a question that I had. I would definitely come back here again especially with the lovely service that they give there customers! WAY TO GO CHASE TEAM!
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January 2014 by Joseph S.
This bank gives terrible customer service. with the exception of one lady (usually near the business transaction register), the tellers give bad customer service. I use the branch frequently for deposit/withdrawal transactions, which for the most part go fine. I am also a coin collector, and have attended the branch to purchase coins. I went in asking for half dollars, and was literally laughed at. the kind lady who was helping me asked her coworker if she had any halves, and her coworker started to look. the other tellers looked as well, but then started laughing at my request. one of the tellers said "who buys halves?" as she continued to giggle. every time I have asked to buy coins, I have encountered similar situations. I understand it is a strange request to buy coins, but that does not make it okay to laugh at a customer. I am after all, a member, and it is the job of the teller to assist the customer as best as they can. that is customer service. needless to say, I do not go to this branch anymore.