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November 2024 by Tiffany Cashmore
How can they even be a legitimate company!!! The fees they charge for trying to get by is absolutely insane!! I have been banking with them for so many years always horrible in assisting, being understanding, empathetic, helpful, and list goes on and on!! They should be so shameful, but greed at its finest with GLCU, non profit yah right what a joke!!
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June 2024 by Mike Halgren
Lady on the phone hung up on me for asking a question about my missing mobile deposits. Mobile deposits were accepted then days later automated message stating the photo was to bury. Supervisor was to busy to return a call, so closed my checking account and finally removed everything out of savings except a dollar and some change due to a current auto loan. Useless bank and people employed here.
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April 2024 by Tiffany Fraley
Because of this place I will never go back to a credit union again and will always choose a big bank over them . Maria is the only one that actually was nice to me here btw.
I had to dispute over a 1000 dollars worth of charges with hertz for giving me a damaged vehicle that left me on the side of road multiple times .. Great Lakes told me they wanted proof . I gave them everything I had and my honest feedback ..they still chose hertz corrupt side over mine . Mind you , this location with hertz has hundreds of similar reviews as mine on their site . Stupid me for not doing my research but I needed a car . Just didn’t know I was going to get one that didn’t charge . Great Lakes had me scurry around for months with paperwork and long holds on phone , just to tell me that can’t help me and I’m sol out of luck . Unbelievable ! I will never bank with Great Lakes again . You would think they would value you and fight for the little people ! So I got screwed out of a rental car , walking with my kids , and out of over a 1000 . Never again ! No wonder why there is never anyone in this place !
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March 2023 by Cynthia Worswick
Awesome customer service
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December 2022 by Stuart Nisenbaum
i was having a extremely bad day, im sure we have all had them! it wasn't until i received a call from ebony and and she explained everything very easily and made me feel very comfotable did my day get better. im sorry I forgot the person who signed me up but she did the same for me. It really showed how good the team in Antioch really is and how lucky i was to be part of GLCU in antioch!!!
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April 2022 by Mel Webster
If I could give this location 0 stars, I would in a heartbeat. I hope it is only this location and not the whole financial institution that is garbage. I refinanced my car through GLCU and worked with Teresa Qualls, Branch Manager at this location. I set up automatic payments for April 19th, 2021. I noticed in my account that it said I had a late payment at the beginning of April. I contacted Teresa and inquired why the payment was not taken out. It shows the payment was due on the 4th of the month. I asked where she got that date from as it was never requested and I have all emails to prove otherwise. She said that if I wanted to request a different date I would have to fill out a change date request form that was emailed to me on April 8th, 2021. I told her this is not my fault and I shouldn't have to change anything as I picked the 19th initially. I did fill out the change date form on April 8th through DocuSign. May rolls around and I waited until the 19th to see if the payment was taken out. Nope. I called customer service, told them my situation, and they proceeded to tell me my payment was due on the 4th. I explained that I filled paperwork out electronically on April 8th to fix this and it still isn't fixed a month and a half later? They waived the $10 fee to make the payment over the phone in April and now May. I told them there better be no late payments on my account and credit in good standing. June rolls around. It still says that my payment is due the 4th, which is late for the 3rd time in a row. I have talked with 3 representatives from customer service who continue to waive the call fee and late fees but have no clue on how to change the date as well as set up automatic payments. I have emailed the Branch Manager twice with no response as I am sure she has no idea what to say to me. I now took this into my own hands, set up bill pay and I now have to pay on the 4th of every month because no one will help or has a clue what they are doing. THE ABSOLUTE WORST CREDIT UNION I HAVE WORKED WITH. Not entirely sure why the Branch Manager still holds her position as Branch Manager. Do yourself a favor and go elsewhere.
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May 2021 by Daniel Bernard
One of the best
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May 2021 by Joanie Campbell
Nice people
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June 2020 by Boe6Eod7Nty
Everyone working here is always friendly and nice, never had any issues. Services are all great! Would recommend!
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June 2020 by Ruth Wartman
Very friendly, comfortable feeling here! The staff is always helpful , never in a hurry. I use both the lobby and drive up both great!
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June 2019 by Gabriel Murphy
Never been to that branch it is good to know everyone locations if needed ..
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June 2017 by detherow6669
The worst customer service I've ever had some days it takes 10 minutes to get ahold of an operator to take another 15 minutes to get ahold of who you want to talk to you and then an additional 15 to 20 minutes for them to figure out your problem such a waste of time.
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June 2017 by Josh Wallace
Had an account there 2013-2014. I lost my job at the time and moved, so I stopped using the checking account. Unfortunately, without knowing, something charged to the account making it go negative and they charged an overdraft fee. One would think after a little time, they would close it but they did not. They instead allowed my account to go negative $845. It's the only things hurting my credit, which I didn't expect to have something like this from a credit union that's promoted to be better than banks. The only difference between this credit union and a bank is, banks are open on Wednesday.
