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October 2024 by Cassie Giamarusti
Awful transition from the previous company to SROA. They gave us short notice that ownership was transferring. Upon learning this, we logged in online and paid and then set up autopay. Now, this month I keep getting texts to pay so I log in and see the payment didn’t go through. But the system shows autopay as on. As a national company, it’s surprising to see the automated system is this bad.
Updated review as of 9-30-24:
I have now signed up for autopay twice. Their system shows that I’m enrolled but every time payment comes due I have to go in and manually pay again. Very bad experience and I will be looking for another facility.
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August 2024 by Kyle
So far pretty unhappy with SROA. They abruptly took over and required us to change our autopay information. They are also saying they have no record of an account and they are trying to charge a $10 fee for me to pay for the units when their link doesn't work.
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August 2024 by Chris Kataura
So far pretty unhappy with SROA. They abruptly took over and required us to change our autopay information and choose rental insurance. Prices have also gone up. The hours to enter our unit are now limited as well. Seems like we should have had more notice that this changeover was occurring.
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July 2024 by Caleb Coleman
No manager on site, you do it all online yourself which was easy. The units were dirty and unswept with cobwebs everywhere. I accidentally moved into the wrong unit #, I realized my mistake within 2 weeks and called to correct it, same exact unit size just a different row. Unfortunately for me I encountered a very rude rep named Ann Marie on the phone. I explained my mistake, she said I’d have to move my items over to the original unit (which I can’t do I had had a moving truck) I was a Field Area Supervisor of storage and uhaul for 8 years, I let her know just to transfer me over in the system it’s the same sized unit. She then told me the price has increased from $86 to $106 in the 2 weeks I had been there so my rates would go up doing that. She was so rude I asked for a supervisor, she said one would call me in 24 hours but would not give me a name. I’m then asked for Corporates #, she told me to “google it” she did not have it. Once I asked for the DM or GM’s info, she put me on hold for 10 minutes and finally came back on and said as a “courtesy” she kept me in the same unit I moved into and same rate. 18 MINUTE phone call that should have taken 2. So rude.
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May 2024 by April Fox
Seamless online renting process!!
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March 2024 by Will Taylor
Lindsey was great, understanding, and made the process smooth!!
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March 2024 by Jane Limback
Just clicked on the QR code , signed the lease on my phone and was able to start storing immediately! Easy peasy!!
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March 2024 by Alicia Garrison
Very helpful
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October 2023 by Rick Wesler
An easy process to rent storage. Well maintained premises.
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October 2023 by Rob Hoerning
I like this place. I wanted to switch storage locations and they made it very easy. Wish it was cheaper but they are all expensive.
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October 2023 by Erica Richter
Affordable rates
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August 2023 by Google user
I like this place. I wanted to switch storage locations and they made it very easy. Wish it was cheaper but they are all expensive.
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May 2023 by Myster I.
They bought out the previous owner at the place we were renting. We have always been on auto pay, NEVER late once.rented 2 units. Once they took over the entire place went to crap. Storage was broken into. Exterior doors to the buildings no longer were secure/locked. The gates didn't work or the entry keypads, codes would read error, red locks were placed on units on autopay for non pymt. Unwarranted late fees were never refunded while on autopay. The rent increased multiple times in 2 years. The prices advertised never matched what was actually charged, No humans were ever available on site. The pymt kiosk that replaced the actual office with humans when they bought it literally never worked the entire time since they took over. It's been an utter nightmare dealing with this company. And the icing on the cake is being charged for 3 months on 2 units for a storage we haven't occupied for 3 months @$600+ each month. We bought our house in January, cleared the units in February. It's now May heading into June of 2023 and they are STILL charging us via our card. And refuse to refund us for unauthorized charges. Our bank is currently investigating them for fraudulent unauthorized charges. DO NOT USE THIS SHAM OF A COMPANY! RUN.
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March 2023 by Luckystar Productions Inc.
Just went to my unit for the first time. The facility is very clean. The gate code I was given worked perfectly. Very happy with my choice of storage facilities.
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March 2023 by john kelsh
Simple and straight forward online experience. Unit was clean and great shape.
