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October 2025 by Josh Rodriguez
Intially they set monthly rate very low to sell you on signing with them they do not give you any notice until days before the next payment cycle arrives so you are stuck paying the new rate. When you call to ask why they have moved the monthly price up they dodge calls and don’t give you an answer. They have increased the payment rate twice in the 7 months I’ve been with them with little notice on the increase. Apart from that they have charged me twice in one month with no options given to me other than a credit moved forward to the next month. DO NOT RENT A STORAGE UNIT HERE UNLESS YOU WANT RANDOM PRICE HIKES!!
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June 2025 by Follow Steve
Great customer service and friendly staff.
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June 2025 by Angelica Rosa
ever since SROA purchased the units everything has gone downhill, customer service is useless, and prices have gone up to an insane level, 1 year ago i was paying $140 for a 10×20 unit and last week my bill was $200! an additional $60 in just a year with no improvement to the property or storage itself.
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May 2025 by Jennifer Loiacano
I currently rent from SROA and have been for the last 6 months. My bill jumped $40 in one month and when I called to ask them why they said because it is the comparable rate in my area. I just called other storage rentals in my area and they are all much cheaper. I can actually get a larger unit for $20 less a month in the same town. Not to mention that all winter they never plowed or salted the lot. They also allowed me to sign up for autopay the first month and then didn’t take out the payment because they did not have an employee at my location so they charged me a late fee. They did refund the late fee but told me there was no autopay option until they hire someone at that location. Not sure if they ever hired anyone or not but they still are not taking my payments by autopay. I called to discuss the rate increase with someone and they told me they would have someone contact me within 24 hours- that was 5 days ago, still no call! I will be moving my stuff to a different company now because of the huge price increase and poor customer service.
*update- just called back again to see why they haven’t called me. They told me they would connect me to a manager. Waited on hold for 20 minutes only for another customer to pick up the phone and tell me he was also waiting to talk to a manager about his storage!
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October 2024 by Cassie Giamarusti
Awful transition from the previous company to SROA. They gave us short notice that ownership was transferring. Upon learning this, we logged in online and paid and then set up autopay. Now, this month I keep getting texts to pay so I log in and see the payment didn’t go through. But the system shows autopay as on. As a national company, it’s surprising to see the automated system is this bad.
Updated review as of 9-30-24:
I have now signed up for autopay twice. Their system shows that I’m enrolled but every time payment comes due I have to go in and manually pay again. Very bad experience and I will be looking for another facility.
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August 2024 by Kyle
So far pretty unhappy with SROA. They abruptly took over and required us to change our autopay information. They are also saying they have no record of an account and they are trying to charge a $10 fee for me to pay for the units when their link doesn't work.
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August 2024 by Chris Kataura
So far pretty unhappy with SROA. They abruptly took over and required us to change our autopay information and choose rental insurance. Prices have also gone up. The hours to enter our unit are now limited as well. Seems like we should have had more notice that this changeover was occurring.
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July 2024 by Caleb Coleman
No manager on site, you do it all online yourself which was easy. The units were dirty and unswept with cobwebs everywhere. I accidentally moved into the wrong unit #, I realized my mistake within 2 weeks and called to correct it, same exact unit size just a different row. Unfortunately for me I encountered a very rude rep named Ann Marie on the phone. I explained my mistake, she said I’d have to move my items over to the original unit (which I can’t do I had had a moving truck) I was a Field Area Supervisor of storage and uhaul for 8 years, I let her know just to transfer me over in the system it’s the same sized unit. She then told me the price has increased from $86 to $106 in the 2 weeks I had been there so my rates would go up doing that. She was so rude I asked for a supervisor, she said one would call me in 24 hours but would not give me a name. I’m then asked for Corporates #, she told me to “google it” she did not have it. Once I asked for the DM or GM’s info, she put me on hold for 10 minutes and finally came back on and said as a “courtesy” she kept me in the same unit I moved into and same rate. 18 MINUTE phone call that should have taken 2. So rude.
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May 2024 by April Fox
Seamless online renting process!!
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March 2024 by Will Taylor
Lindsey was great, understanding, and made the process smooth!!
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March 2024 by Jane Limback
Just clicked on the QR code , signed the lease on my phone and was able to start storing immediately! Easy peasy!!
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March 2024 by Alicia Garrison
Very helpful
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October 2023 by Rick Wesler
An easy process to rent storage. Well maintained premises.
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October 2023 by Rob Hoerning
I like this place. I wanted to switch storage locations and they made it very easy. Wish it was cheaper but they are all expensive.
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October 2023 by Erica Richter
Affordable rates
