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November 2023 by tanya beker
Era Park at Arlington Heights location is NOT professional, neither friendly. I closed my account. It is a good Bank with good products, but they have to hire the right people and train them.
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June 2023 by Andrew Kim
I've been using this branch over 20 years. Tellers are very kind and their service is fast and accurate. I'm very satisfied with this bank.
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January 2023 by Chris R.
What a joke of bank?!? They don't even offer their customers basic courtesies !?! My grand mother banks here while running errands with her we had to stop in and she had to use the restroom but when asked where the bathroom was the teller said there isn't one available for customers?!? Gtfo!! My grandma is pushing 90 so we had to leave and go down the street to McDonald's for her to use the bathroom?!? I'm glad it wasn't an emergency!!!
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April 2022 by Charlie Cha
(Translated by Google) It seems to be lacking in kindness compared to other banks.(Original)다른 은행에비해 친절함이 부족한것같음.
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December 2021 by Wanhee Jung
Too many extra charges.
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September 2021 by Kevin Park
If you bank here, just go to the Touhy location. Save yourself the time and scrutiny by the tellers at this location. I’ve been banking here for years but this location is by far the worst service. Very skeptical and sarcastic in their tone. I also heard that this branch is closing, and hope they follow through with it the closing soon.
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October 2020 by hahaha41 kim
They closed Saturday... lol
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October 2020 by K P
If you bank here, just go to the Touhy location. Save yourself the time and scrutiny by the tellers at this location. I’ve been banking here for years but this location is by far the worst service. Very skeptical and sarcastic in their tone. I also heard that this branch is closing, and hope they follow through with it the closing soon.
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December 2019 by 김단
I used them for very long time while they change their name three times going thru mergers. Now, as Bank of Hope, they have the worst of two world, large bank & local bank. They scrutinize too much on security at the cost of customer's convenience (local bank con), and their personable customized service is no where to find (large bank con).
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December 2018 by Jane Jeon
Terrible and slow service. One of their bankers said she would assist me with making CDs but instead she was on the phone with another customer for quite a long time. I felt like an invisible person. They need a better job handling and communicating with the customers. I am a long time customer, and I have never been so dissatisfied with their service until recently.
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April 2016 by August Method
Fast service. Nice seeing familiar faces.