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February 2024 by Yelena Levitin
I have had a personal account with Chase for years, and opened a business account on line. After the account was opened, I went to the Arlington branch to obtain a bank letter. We spoke to the banker named lubina ibrahim,. Unfortunately, the banker wasn’t professionally competent, and has given us a lot of excuses and a total run around. Then, the saga continues. Our business account was closed without any explanation, and we are still not able to restore it.Additionally, my long standing personal account was also closed at the same time, and my debit card terminated. No explanation provided either. I am still waiting for a knowledgeable representative of the bank to clarify any of these issues. I think it is best to avoid this branch and specifically this particular banker.
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May 2023 by Rasik Malhotra
Unhelpful staff with a pathetic attitude.
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February 2023 by Kelly
Got a torn $20 bill out of the ATM on Super Bowl Sunday. Took pictures with a time stamp and came back a few days later to get my money - an actual $20 bill that’s not torn. Anne refused to replace my money that her ATM gave me. Horrible customer service. It’s on camera coming out from the ATM. She then hid in the back and I had to ask someone else for help. He graciously replaced it. Anne needs customer service training.
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November 2022 by Andrea Burton
Anupa is a fantastic asset to this location. I can honestly say I've never had a stellar banking experience until today. She is fast, efficient, and incredibly friendly. Chase, you have a wonderful employee!
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July 2022 by Bema Mametjanova
Elena was very helpful and explained everything through the process.
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March 2022 by Jordan Palmer
Was denied notary service for a work related document I've had notarized annually at this location since 2019. This was very frustrating for me, as I was in this location on 2/15/22 with a coworker who had this very same document notarized for them. Will likely be stopping use of this location after over 8 years and seeking a different chase branch to use.
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November 2021 by Allen Mikhael
Long waiting time unprofessional
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September 2021 by Matt LaCour
Deposited wedding gifts and was harassed by multiple bankers about home loans for 2 months. Reported it to the branch, told each person individually to stop calling and it persisted. I later tried to schedule a meeting with a banker to discuss account issues and have been blown off several times.
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August 2021 by Ourlee B. Ourun
They have great customer service, like AMAZING customer service. Keep up the great work and kudos to your manager running this branch!
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May 2021 by Bradley Cory
VP of Bank incorrectly filled out forms for an UTMA account. After 3 weeks and 3 reps with different responses, I still don't have an account open. I plan on going back to the bigger Schaumburg branch off Meachum with a higher standard. I don't plan to go back to a location that can't open up an account correctly, especially when they are the VP of the bank. I guess I should have looked more at the reviews, one other person can't even find their 529 at the bank that was opened, they clearly don't know how to handle investments.
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February 2021 by Ourlee Buw
They have great customer service, like AMAZING customer service. Keep up the great work and kudos to your manager running this branch!
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December 2020 by Cathy Norman
Employees always pleasant, some personal bankers are more knowledgeable than others in this branch. I prefer to go to the main bank in Chicago.
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September 2019 by Sandi Carr
Excellent CS employees. Friendly young woman greeter!
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July 2019 by Tom C.
I have been to this branch on several occasions, most recently to assist my aunt when she was the victim of a phone scam. We had to close her account & open a new one, and the staff there was very helpful and responsive to our needs. Subsequent visits have also been efficient and they have always provided the proper guidance to help us with whatever we needed. Thank you!
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June 2019 by Colleen B.
The staff at this location is nice, friendly, treats you like a neighbor, and knows you by name! They always give me suckers for the twins I babysit for, when I ask! Such wonderful, caring staff! Very professional!