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December 2024 by HOOTe Cat
Okay, we see the bad reviews. We've been customers for many many years! Citi did change our online banker to a fellow that is probably great, but, is only and "investment" banker. He could not help us with daily activities. We were getting pissed.
The great news is, we LOVE our branch in downtown Arlington Heights and have been lucky enough to be meet, trust and give our hard earned cash to a personal banker there named
Bhavesh Shah.
Bhavesh and the very knowledgeable head teller and branch super manager have taken personal care of us.
Bhavesh became our personal banker, thank gosh! Although we can't even make an appt with him online, Citi shame on your system.
We're pretty persnickety people. Without Bhavesh and the fine staff at the main branch, we don't want anymore Citibank. They need more expert caring, customer service people, not more bots!!! Please listen Citibank!
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December 2024 by Frank Monteleone
What kind of Bank is closed on a Saturday or opens at 10am. Great customer service
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March 2024 by Shammakh Al-Mou'Affa
Thank you Ghadah, Giselle and members for the currency convention help.
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November 2023 by schramuk
Absolutely worthless, they can't supply a personal banker who can make a decision...I asked for a notary and they don't even have anyone with a stamp!!
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July 2023 by Justin Horner
Tried multiple ways to contact a real person in this branch. It is impossible. Truly a horrid branch.
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January 2023 by Arturo Gonzalez
There should be option to bote with a minus 5 stars. Those guis laing, they open my account without to slide my card and have no respect to the people that holding their money into the bankRadiculosly arrogant.Before one yr was different people better than this know.Also they dont answer the phone and the answering mashine redirected you to call center in Costa Rica.
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September 2022 by Assol As
It took 1.5 hours to open an account! then they said come back next week and sign it. we came, they say we need to do it all over again! service 0!
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July 2022 by Aldin Jakupovic
Just poor service and not really helpful at all. The best they can do is tell me to call customer service.
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June 2022 by Joanna S.
We were closing a bank account (the only reason we had Citi was to use Global Transfer between Citi accounts in different countries, which was recently revoked) with a nice and knowledgeable representative. Their operating software is so terrible that she had to Google how to check the balance on a different account, because they were not synced. My child needed to use a restroom and they DO NOT HAVE ONE FOR their customers. The only reason I am not giving the branch 1 star is the banker, but the whole experience with the Citi the last 4 years makes me question how they stay in business. I do not know one happy customer in US or abroad.
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December 2021 by Bob O.
Citibank is a totally inept banking experience. You need to make an appointment in advance to get help with specific banking needs. Because of the pandemic I get it. But after you arrive, no one can bring up your IRA account number to assist you. They have to call the help line. And when you get in touch with them, they have to transfer you to retirement services. And then you get put on hold again. I could get this aggravation on my own at home. I can't get my balance or make a transaction. It's great to put money into an institution that can't give it back to you. That's not banking. It's called robbery
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May 2021 by Johannes Kronenberg
Can not do anything that you can not do over the phone without the single banker there who is usually busy. For citibank, this means they can do practically nothing.
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October 2020 by Jonny Weeds
The atm ate $100 of my deposited cash money and didn't deposit it, and now I have to call three freaking numbers because no one wants to help me. Y'all are robbers.
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August 2020 by Kyle “Kyle” M
This is a great bank. When I was a child it is where I got my first bank account. I was so excited to get an atm card.
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August 2020 by Cindy H.
Terrible experience there. NO help so it took 45 minutes and only 1 teller snd 3 people in front of me. Started passing out bottles of hand sanitizers and water. The main bank is closed and I had to wait days to get into my safety deposit box . I'd change banks but that would also be a terrible hassle
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May 2020 by Alexandr Caraus
Average...
