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April 2024 by Shammakh Al-Mou'Affa
Thank you Sneha
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March 2024 by Paul Deane
All attempts to call customer service routed to computer. No option to talk to person. Requires credit card number for account closed 10 months ago.
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March 2024 by Joseph Palumbo
The people at this branch are always nice and helpful. Sometimes it’s a little slow at the tellers but that’s most likely because I don’t carry my CITI card with me. Overall, I’m very satisfied with the bank and this branch.
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February 2024 by Konrad Solecki
Amazing people
MELISSA iis absolutely the best, she is so helpful and kind person..
I really wish more people like she is !!!
SO PROFESSIONAL ???
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January 2024 by Angelika Opiela
I wanted to share my appreciation to local Arlington heights Citi Bank branch employees. I have been a loyal customer to this branch since 2016. Everyone is always very welcoming, knowledgable, professional, helpful and efficient. I never have to wait longer than 5min. Special thank you to Sneha, Megha, and Judith.
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December 2023 by Laurie Nowak
Melissa was so helpful!!
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June 2023 by Ken Erickson
This branch is terrible. As a 30+year Citibank customer, I've watched this branch waste away. Tellers (Magha) are very slow & inefficient, they are seriously understaffed compared to other local banks, very narrow & high curbed drive thru, and the female supervisor (I cannot remember her name) is seemingly unwilling to help when there are long lines. I'm surprised this location is still in service. Chase is the complete opposite and wins my vote!
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June 2023 by williams asmr 4 all
Not recommended for people who use the itin number and then have their account closed due to fraud and do not want to return the money you deposited.
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June 2023 by Candy D.
To be upfront, this review is for Citibank on Dundee Road in Buffalo Grove. They do not offer that branch on yelp, but doesn't really matter as this branch is only getting 1 star reviews anyway. I had a Citi Gold checking account and accrued Thank You points during the time I had that account. Eventually, I switched to a regular Citi checking account and, without telling me I'd lose all my Thank You points, deleted everything when I switched. I have tried to get my points back, and even with them acknowledging they are sorry they didn't warn me, I can't get them back. I don't understand why they took points away I earned. But on top of that, since it was their fault, why they can't reinstate my points. All they can say is oops, sorry. I have never found Citibank to be customer friendly or helpful and this is the last straw. I'm going to be changing banks. The manager of the bank just sat in her office, too lazy to help. I would never recommend Citibank, especially the branch on Dundee Road in Buffalo Grove. Too many other banks to choose from who will provide customer service. If I could give 0 stars I would
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September 2022 by Jennifer Amrhein
Go to a different branch. We have a business account with this location for 8 years now and have no one who takes care of us. You can feel honored if someone picks up the phone.
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July 2022 by Diana Lima
I love Citibank, but the manager at this branch is horrible. Horrible manager without any professionalism. Please don’t waste your time at this location.
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March 2022 by Nick
Citibank is the worst bank ever. If you want an absolutely miserable experience use this bank.
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October 2021 by Michael F.
I would advise against not just this branch but Citibank in general. Their policies are not customer friendly. I wired money online from my citi checking account as I have done for years and it basically went into cyberspace. I was given the runaround for over a month and before I received my results of their investigation I closed my account as I didn't like their policy stating they were at the mercy of the receiving bank to refund the money or to credit it to the account it was meant to go to. I finally received a notice 3 months later (today) stating the money was lost and it is not their problem. Very sad way of doing business. Stay away is my advice.
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September 2021 by Nick Gerger
Citibank is the worst bank ever. If you want an absolutely miserable experience use this bank.
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September 2021 by Ibrahim Barry
Bankers are just sitting and waiting for an appointment to come in. We just wanted to add another person on the account which wouldn't even take 5 mins and they wouldn't even take us in!!!
