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August 2023 by Ellen S.
Janice is absolutely the BEST! Helpful, knowledgeable, patient (picking furniture is hard). We searched many furniture stores and we found Crest pricing and selection to be the best. Showroom is not fancy but the simplicity(no room vignettes) allows for soooo many choices.
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November 2022 by Amanda C.
DO NOT SHOP HERE!!! AVOID AVOID AVOID AT ALL COSTS!!!!!!!!!I would not even give this place one star if I could. I purchased my furniture months ago and I still do not have it delivered. They just let things sit in a warehouse for weeks upon weeks before they get it moved. Every update is just another delay. At this point it will be almost a year before I see my furniture if I am even lucky. AND you have to constantly be the one to follow up with them for a status update. And they never have an answer other than oh it will be 1 month later than they told you and it just keeps going on from month to month. It's BULLSH*T! Do NOT waste your time, money or energy! Absolutely awful, horrible customer service. They do not treat their customers right. NEVER EVER SHOP HERE!!!!!!!!!!!!!
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July 2022 by Designsby L.
I've had nothing but wonderful experiences at Crest Furniture. It is a family owned business and the staff really does take care of their customers. My go to people are Anna Maire and Greg that are friendly, helpful and knowledgeable. They helped me to fine the perfect furniture for my home, family, friends and clients. It was such a great experience everytime I stop in! I highly recommend this business.
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April 2022 by Amy M.
Great service and good prices. I purchased a sleeper sofa and my sales man, David, was the best! He helped select the style and fabric; kept me informed as to the status of my order; and was extremely helpful with the delivery. The sofa was ready a month earlier than expected.
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April 2022 by Anonymous P.
I recently had a WONDERFUL experience with this store, when purchasing a BEAUTIFUL custom couch! My saleswoman, JANICE was the absolute BEST!!!! She was very professional, friendly, informative and followed through and kept me informed with every aspect of this sale, from ordering to delivery! I shopped all over for months and ended up getting exactly what I wanted at Crest and at a wonderful price! I knew going in, that it would take months to get my couch (it is that way everywhere) and much to my surprise and delight, my couch came in three months early! Do not hesitate to do business at this store...you will not be disappointed!!!! THANK YOU, JANICE!!!!!!
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November 2021 by Susan Weres
I am extremely pleased and thrilled with the excellent customer service of Crest Furniture in Arlington Heights. Dave was helpful, attentive to what I was looking for and made the whole process of purchasing a new couch simple and stress-free. I love my new Rowe couch and especially that I did not have to wait months to have it delivered. Dave worked with me to find a piece that was available and ready to ship next day, all the while working with my taste and budget! I highly recommend Crest furniture!
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September 2021 by Doc Keating, Sr.
Sales person spent time with us and gave us great advice. She answered all our questions.
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February 2021 by joseph J.
Contacted them 10 days ago and still no answer..Unfortunately they are the only slexsteel dealer in the area
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December 2020 by Gene C
Friendly and informed staff
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November 2020 by williame frey
Very good salespersonnel
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October 2020 by Dirk Krueger
Our Flexsteel sectional is awesome. Crest Furniture has such great prices and service. I will order all my furniture from them in the future.
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October 2020 by Glenn Garlick
Nice local furniture store in Arlington Heights.
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April 2020 by Sue Tavolacci
Create furniture employees were very helpful and knowledgeable. The delivery company employees were rude and Constantine complaining about their job. Saying they usually do commercial jobs they would have to charge us $50.00 to take our old flexsteel couch to our garage to make up for not getting a bigger tip from larger jobs. Very disappointing for your company to be represented like this.
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October 2019 by Jill Lindberg
Janice helped us find the perfect sofa and the perfect fabric. She is a treasure! Can't wait to sit on our new sofa! Thank you Janice!
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October 2019 by Cathy Black
BUYER BEWARE! My sofa sectional was delivered 4 weeks past the promised date. Without one phone call as to the status. Crest insisted on full payment BEFORE they would deliver my sofa. Paying in full before delivery turned out to be my biggest mistake. The sofa section was damaged. 3 weeks to get the replacement part. Int the 3 weeks time not one word from customer service. I returned to the store on the 4th week to speak with my salesman only to hear, I have to work with Customer Service, and I can't have the store owner name. Elaine/Customer Service breezed by the time elapsed and my frustration and wanted to schedule the repair. From the time I put my deposit down till today is going into the 6th month and I STILL don't have a brand new sofa sectional. But Crest has my payment in full. Today, I filed a dispute with the Furniture Finance company and my Discover card, I'm returning this damaged sofa. BUYER BEWARE!
