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March 2024 by Barb Plueger
The place is simply top of the line from all The modern amenities and comforts to great service very professional. This is the place you want to stay at over and over again The prices are great The place is definitely where you want to be.. while in the area ..it's brand new and we appreciate the five star service! Thank you!Rooms: The room was very spacious extremely clean. Everything is very modern and up-to-date. We travel to Chicago often and we're excited to stay there again .. in the futureTalked to the staff they mentioned the top of the roof lounge coming soon that will take the hotel from 5 star to ⭐️⭐️⭐️⭐️⭐️⭐️ for sure .. job well done !
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March 2024 by Jacob Delahoussaye
Our recent stay at the Chez Hotel in Arlington Heights, Chicago, during its initial opening phase was regrettably far from satisfactory. As a family seeking a comfortable retreat, we encountered a multitude of issues that significantly marred our experience.From the outset, it was apparent that the hotel was struggling to meet basic standards. The television in our room malfunctioned, offering only a limited selection of channels with poor reception. The overall interior decor lacked coherence and sophistication, giving the impression of hastily assembled furnishings ordered from an online marketplace like Wayfair.While the gesture of complimentary water in the lobby was appreciated, it failed to compensate for the absence of breakfast included in the room rate. At approximately $300 per night, this omission was glaringly evident. Additionally, the hotel's remote location, far from the nearest train station, posed a significant inconvenience for travelers dependent on public transportation i.e train to get downtown.Service at the Chez Hotel was inconsistent and often frustrating. We repeatedly encountered issues, from the fluctuating hot water temperature to malfunctioning phones at the front desk. Basic amenities such as a microwave and tea-making facilities were conspicuously absent, further diminishing our comfort. Moreover, the minibar provided inadequate cooling and insufficient space, exacerbating our dissatisfaction.Security concerns added to our disappointment. The unsecured safe in the room, coupled with the lack of a dresser for organizing belongings, reflected poorly on the hotel's attention to detail. Additionally, the absence of adequate towels and appropriate coat hangers for our suits further highlighted the hotel's disregard for guest comfort and convenience. Even when additional coat hangers were requested, they failed to meet our needs, adding to the growing list of disappointments.In summary, our experience at the Chez Hotel fell short of even the most modest expectations. The litany of issues we encountered, from inadequate amenities to substandard service, left us deeply dissatisfied. With several alternative options available in the area offering superior accommodations at comparable prices, I strongly advise prospective guests to reconsider booking a stay at the Chez Hotel. Our experience served as a sobering reminder of the importance of thorough research and careful consideration when selecting accommodations.Furthermore, it's important to note that despite the high price tag, the Chez Hotel does not even offer a pool, a common amenity found in many hotels within this price range. This further calls into question the value proposition of staying at this establishment.Rooms: The rooms were sub par and very cheaply designed and assembled.Nearby activities: minor restaurant chains, and a grocery store. Very little activities.Walkability: Not walkable to the surrounding area. You must find public transportation i.e. Uber or Lyft from the airportFood & drinks: The room comes with a mini bar stocked with three sodas and two sparkling water, coffee machine and one large water. (All are extra overcharged to your room, except the coffee)
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February 2024 by Varvara Ladage
We had our camps annual fundraiser at the Chez. Payton was absolutely fabulous and very attentive. The Chez was very attentive to our needs. Also the venue is beautiful!
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February 2024 by Alexis Beltranini
Beautiful place for your social event... super elegant.
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February 2024 by E Koziko
We had our wedding here in June of 2024. The whole experience was great! Big thank you to the event planners!! We went to roughly 7 other venues and after our first meeting with Krystyna we knew this was the place. Super helpful and accommodating, hosted 300+ guests with no complaints. The day of, everything was taken care of and the event staff really pulled through making sure the venue was exactly how my wife and I wanted it. We opted for the white dance floor, which looked stunning, and lasted the whole night. Last but not least, the dinner was just as good, if not better, than our tasting! We heard many our guest complimenting the food during and after the reception. The venue also works with local food and pastry providers, so if you don't have someone already, they were a huge help contacting and helping us get extra sweets and apps. All in all would highly recommend the venue.Highlights:-Food was great-Venue looked like we wanted it day of, the staff really paid attention to detail-Plenty of communication beforehand to iron out any details-Prices per plate and bar were reasonable, especially post COVID-Staff was all hands on deck the days leading up and the day of the wedding getting things setup and making sure it was perfect, which made our day that much better.
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February 2024 by Jerry Charytonik
Beautiful,elegant place, great atmosphere and very professional and attending staff. New Year's party was the best, delicious food and great entertainment. We enjoyed it very much and definitely coming back next year. Highly recommended. We celebrated New Year's in Chez Hotel again. It was spectacular event. Delicious food, great music, excellent service. Everything just perfect. Highly recommended.
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February 2024 by Anna Lebovitz
The New Year Eve party was fabulous. The dinner tables were set up with beautiful center pieces, full dinner place settings, Grey Goose, Pellegrino sparkling water, and bottles of red and white wines. The appetizer table was complete with many choices and generous quantities to choose from. The dinner menu was complete with soup, salad, and a dinner plate that offer both a filet of beef, chicken with a delicious sauce, potato, and steam asparagus. later followed with a chocolate mouse cake, coffee or tea. The ball room is decorated with a beautifully painted blue sky, extremely clean, with a very attentive weight staff. We recommend organizing both personnel or corporate events at the Chez Hotel.
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February 2024 by Danuta Hoyer
We elected to go out for New Years Eve with a group of friends and attended the Gala at the Chez . The ambiance was elegant with excellent service. The food was delicious with appetizer and midnight buffets of foods in addition to a 4 course dinner . Dance floor was big enough to accommodate all of us. Open bar service with top shelf liquors . An evening of food and entertainment to remember! A great way to start the New Year!
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December 2023 by Krista Krauss Miller
We used the Chez Hotel for our non-profit's annual gala. From start to finish, Payton, our coordinator, was a rock star. Always helpful, always kind. We loved the look of the venue and the pricing was really affordable considering all they offered. The chef also went above and beyond for us, we were requesting a menu they had never done before and he was so concerned about giving us what we wanted. He even had me come in the kitchen while we were setting up to taste test some of the food. In general we had a great experience with every staff member, save for one woman in accounting who was pretty rude. But that was an anomaly as everyone else was willing to go above and beyond. Our guests all loved the event as well, we were able to put on a really elegant event at a fraction of the cost it would have been in the city. All of our guests raved about it as well saying it was the best gala we had put on yet, and in our 12 previous years we were in the city at some really nice hotels. We were really happy with our choice to go with Chez!Food & drinks: The food was great and the alcohol selection was top shelf.
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December 2023 by Harsh Thakkar
Where to begin. Ever come across a group of individuals who go from complete strangers to instant friends who feel like family? That’s exactly how the team at Chez Hotel made me feel. If they ever needed me, I’d be there in an instant.Planning a wedding is insanity to say the least. But what makes it easier is having someone who will listen and understand what you’re asking for. Everyone there has a “yes we can make that happen” attitude. They’re genuinely kind people working in a not so kind field because wedding planning is HARD.Without them honestly I don’t think our wedding would’ve been the way it was. Just a truly remarkable experience working with the team here and I HIGHLY recommend everyone to go check them out and you’ll see for yourself why we chose them and why I’m writing this review.For the team:Michelle - She’s the best wedding planner/coordinator we could’ve ever asked for. I’m not just saying this. I mean this from the bottom of my heart! The way Michelle handled us with all of our requests is truly remarkable because we were a pain, frankly. She’s incredible at what she does and I hope others get to have someone like her on their side during such a hectic phase! Please go see her and you will not be disappointed!Payton - while not our main coordinator, a truly incredible human being who helped if Michelle wasn’t around! Very helpful and caring. Can’t thank you enough for all your help!Christina - a very genuine person and honest. This helps a lot when working with a team for so many months planning! We are truly grateful to you and your beautiful venue!I would host every event there - the pictures are incredible but go see this place in person, truly magnificent!With love,Harsh
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November 2023 by Mario A
Shady business and spiders everywhere:To start, nothing I’m about to say applies to the wedding coordinator, Payton. He was helpful and compassionate throughout the entire process.However, I could never in good conscience recommend this venue to someone else planning a wedding. We had an insane amount of issues that could’ve been avoided if the owner communicated openly and honestly with us from the beginning.There were so many issues, I just have bullet point them:- They demanded a last minute $1,000 cash fee they “forgot” to include previously THE DAY BEFORE OUR WEDDING.- The owner was pestering my wife for the $1,000 while she was PUTTING ON HER WEDDING DRESS. She already watched us set up the transfer, and it had not gone through yet.- The owner was beyond rude to us, the wedding party, and our guests. She would snap and bark at members of the wedding party while we were getting ready- We had to ask the owner to leave the venue the day of as she was inappropriate and unprofessional the entire time.- We were promised the hotel would be finished, but there was major construction the night of our wedding- They served expired beer- There were literal spiders everywhere- They were showing to the venue ti prospective clients during our wedding- The staff was unprofessional and loud during our speeches- Due to the construction, the building was not pressurized. Temperature and humidity would not stay constant.- Only the revolving doors were open, so there was no ADA/accessible entrance. (Pretty sure this one is illegal)- Whenever we went raised an issue, the owner would say “don’t complain to me”, “this is just business”, or “blame the city” (?)Again, Payton was nothing but helpful and tried his best to help us with all these issues. I cannot say the same for the owner and the staff. From what I can tell this place is borderline broke, and they will nickel and dime you like crazy just to make sure they can make ends meet.We were incredibly fortunate that our guests still had a good time, and we were able to put an amazing party. However, that is only because the rest of our vendors, who we found ourselves, stepped up to help fix these issues and make our guests comfortable. Chez is not worth the low cost.Food & drinks: Expired beer
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November 2023 by Planet Mimi
I attended a wedding here last weekend. At first I was confused because I thought it was European Crystal, but turns out it’s all the same place with the same owners. The staff was better than any wedding I have attended, and the food was outstanding. Hope to come back very
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November 2023 by TONYA LILIENTHAL
The staff was very hospitable, I am from the south so I KNOW hospitality!!! Attended a wedding there in September and we had a blast. The staff was attentive to the bride and groom as well as our attending families. We highly recommend this hotel for all of your wedding and party needs. They are very accommodating.Food & drinks: Everything was amazing???
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November 2023 by Anna C
Big THANK YOU to Chez Hotel for such a phenomenal hospitality!!! My company and I, we had a chance to participate in Charity Event organized at Chez Hotel, Red Carpet Wedding Expo, Multiple weddings and other special events and each time it was truly amazing!!!Great job Michelle & Krystyna!!! ?See you soon!!!
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November 2023 by Candice Anzaldua
I attended a wedding here about a month ago and I was absolutely dazzled by The Chez! It's a beautiful hotel and the staff was kind, friendly, and so accommodating. I highly recommend this place and cannot wait for another opportunity to go back!