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January 2024 by Karen Hechtman
Helpful employees. We shopped for flooring here several different times.This time for our kitchen. We needed to order it, which came in within a few days, and they helped load it up in our car.
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January 2024 by Nicole I
We came here to pick out new tiles for our bathroom and Diane (the designer) was incredibly helpful. She guided us from start to finish and was very thorough with her explanations! Highly recommend.
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December 2023 by Shannon Vossler
Diane in the Design Center in Arlington Heights, IL is the absolute best. We came in with the vaguest of ideas of what we were looking for, and not only did she listen, she embraced our personalities and our love of color (we are not the "white on white on white kitchen" type of folks) and helped us find the most perfect accent tile for our space. It truly felt like one of those "this was made just for us" moments when she emerged from the back with a tile in hand -- we really felt like we'd been heard and understood, instead of being pushed into whatever happened to be trendy at the moment. And best of all, she actually cared about what we thought, and how the tile worked in the larger room we were designing: she encouraged us to take a sample home, look at it in our space, see how the light hits it, etc etc... and when we loved it EVEN MORE, she took care of all the calculations and ordering for us, based on the spatial dimensions we provided. It was so effortless and delightful. 10/10, would go back to Diane for design advice anytime!
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December 2023 by Ed Eng
I walked into Floor & Decor on a random Sunday looking for ideas on my bathroom remodeling project and was overwhelmed with all of the options that are available. I them spoke to an associate who suggested that I use their in-house design services. I was introduced to Archana D. who spent quite some time asking me questions about my project and she was getting a better feel for what I wanted to accomplish. I had a couple of configuration/design changes to my new bathroom and Archana was able to make the necessary adjustments with little effort. I also want to thank Adam F. for helping me to load 760 lbs of tile into my vehicle on a rainy day. Everyone was helpful at this location; from the cashiers at the front of the store to the department managers that were pulling boxes of tile off the pallets. Thank-you!
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November 2023 by Sharon Silver
Designer Cristian Rodriguez is a young man who was the one who found the perfect tile and color palette for me during my third visit. He looked at my pictures, walked the store with me and as we walked to pay for samples, told me to wait that he had an idea. He came back with a sample of a herringbone pattern with the lightness I was looking for combined with very subtle color values that are perfect for my existing room. I’m so thrilled I was lucky enough to have him help me ! Great experience.
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November 2023 by Gabriel Alexandrescu
The lower rating reflects not the products in the store but the attitude of the employees at the checkouts, I shop often at F&D stores but the Arlington Heights store is way different than the others, cashiers there have no customer skills or desire to develop any
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November 2023 by Sue Rothstein
Had the best customer service today! The manager was the best and his designer helped me pick out the right grout color! I highly recommend this store! Had 2 great guys, Alex and Juan, who loaded my car with all the tile and grout! Great store!
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November 2023 by Joe Cotteleer
Nicholas Martinez was awesome! From the moment we interacted with Nicholas he was attentive, responsive and respected the fact that we had been clients of Floor and Decor for over 10 years. We had a problem with our order Nicholas was quick to resolve it in a professional manner and offer us options. We will continue to remain loyal to F and D thanks to Nicholas Martinez!
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November 2023 by Andra Alena
Store refused to take a return, even it is within 90 days of purchase and is within Floor and Decore return policy. And purchase is clearly visible on my customer account in their computer. They said go to Gurnee store 30 miles away because I purchased the tiles there. The representative with a beard refused to give a signed paper that he is not accepting return. He also didn't give a consent to confirm it in front of camera and threatened me with security if I started filming. This is not the first time they have made problems returning items. So count twice how much you need for the project. You might not be able to return it.
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September 2023 by Doc Roc
Great variety. Great prices. Clean store. Helpful, nice staff. I can't ask for more.
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September 2023 by Andrei Tsaran
Their return policy of 90 days is garbage. You're better off shopping in Home Depot where it's up to 1 year returns. I had a huge project and bought thousands of dollars worth of tile. They won't even give store credit on $300 worth of porcelain after I called and they said to just come in for store credit.
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August 2023 by Riki Shah
After my bathroom needed to be ripped out to replace a pipe, I walked in with the old tiles in hopes I could find the same ones. I asked Herminio for help. He found be exactly what I needed and walked me through how many tiles that I needed to purchase. Best shopping experience. The guy is the best.
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August 2023 by Charlie Quanstrum
My experience has been always phenomenal at floor and decor Arlington heights Pro Desk. Madison and Karolina are absolutely awesome and always make your day better. They have a mind blowing knowledge about their product. And provide sensational customer service always with a beautiful smile.
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August 2023 by Maria Slattery
On August 6th, 2023 I was in the Arlington Heights store and Adam from the wood department was very helpful. I am retiling my basement and Adam took the time to match my current tile and gave me samples to take home to compare the colors. Thank you Adam for your excellent customer service!
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July 2023 by Robert Nielsen
I had a nearly perfect experience with Floor & Decor, marred only by a few terrible customer service interactions, enough to cost them future business from me.1. They NEVER answer the phone, no matter the time of day. I had simple questions and didn't want to drive 20-30 minutes to the store to get answers, but I was forced to for the information I needed on three occasions. This was true for both Arlington Heights and Lombard locations.2. The return policy is not clear. I purchased an extra hardwood floor box for overage and only needed 2 pieces out of it. They would not accept the return since it was opened already. Had I known this would be the case, I would have come back to the store and purchased from their already opened box for the pieces I needed. Now I have $200 of material that will never be used. They should accept the return and put it with the other open-box material for sale in the bin.