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January 2024 by Jay Rocha (Drummist)
Was advised excellently when finally obtaining my PS5. Thx yall. ???
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January 2024 by Jan McNulty
Went to the register person, said the two games, paid And left 15 minutes.
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December 2023 by David Babischkin
Claimed to have Deep Cut Amiibo, and I was told that by another location, they didn't and the store clerk did not seem super enthusiastic to fix the problem. I'm shocked by how undiligent they were too because when I first came in, no one was around, I could've robbed the place and no one would know (not like I did, I lack the balls, but I could).
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December 2023 by Luis A Fonseca
Very organized, friendly!!! Nice staff
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October 2023 by Larry Gualano
Good selection. Great staff.
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September 2023 by Thomas Turkowski
Very friendly and helpful staff.
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August 2023 by Bash Pann
Small store but has some good stuff
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August 2023 by Kris Hannah
Horrible horrible service I went in because I ordered a Spider-Man figure. I drove 40 minutes just to get there and 10 seconds when I got there the guy told me he already sold it. He should have emailed me right away instead of waiting 40 minutes to email. When he told me the second I ordered it that it was already bought. Just horrible it ruined my day. Do not order or go here
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July 2023 by Valentine
I’m not sure why I had to call 4 times in an hour, no one picked up the phone.Drove down & Waltzes in to the store to find the lights off and the lady face planted on her phone.Deduct from this experience what you willJuly 25th, 2023 1900L
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June 2023 by Tina C.
Sad that all the game stops are slowly disappearing. We stop by here to trade in games, shop for things we don't need, and pick up new games (like Zelda tears of the kingdom and Diablo 4). We also found out recently that they do "happy returns" so I was able to do multiple things during my stop. Even though Diablo 4 and Zelda were popular games, they still had it in stock. Service is always good and the workers are genuinely always trying to help. The only problem we faced is when there's a shortage of workers and slow processes due to technology constraints. For example, lines get long if some customers want to trade in a lot of games.
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May 2023 by neeks
Awesome and helpful employees. Bought a scratched up Switch that I wanted to trade in for one in a better condition and Keatyn traded me an even better one. Couldn’t be more happy, thank you again
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May 2023 by My google My google
They close the store in the middle of the day for more than an hour. I wasted a trip. Will buy what I need at Target.
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April 2023 by Marie Glad
It's Friday evening 8:00 PM and the store is already closed.
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March 2023 by Calvin Park
I have been nothing but patient with this store in everything from my collectors edition games never coming in for months after they were released(collectors edition of made in abyss and the acent both collectors editions) only for me to have to finally cancel them. To today 3/20/2023. Went to go pick up my copy of wanted dead collectors edition only to be told it was sold. Whats the point of pre ordering the item if the idea of a "secured copy" was not the selling point. I was told by the employee (emma) that they were supposed to call me to let me know that my copy has arrived. Nope never got a call. I was then told that they SELL THE COPIES OF PREORDERS THAT DONT GET PICKED UP WITHIN 5 DAYS. 5!!!!!!!. As a former employee of the vernon hills gamestop i understand and have been nothing but patient in these situation as I had to go through these as well. But when I am told that the manager should of called me who else am I to blame but the store leader. I will be doing my shopping on the website as they at least have the decency to give me updates. If I had gotten a call and I never went to pick it up that would be a different story. No information no call. Nothing. Emma gets a 5 star as I have been there before and she works hard for the people who clearly don't care. Just give up on gamestop.
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January 2023 by Caligula
Despite whatever may be happening with the GameStop heads & corporate leaders, non of that matters at this location. Every staff member in this location is absolutely amazing, helpful and friendly. No forceful up selling, just honest great customer service. The manager here in particular, Dennis is one of the nicest beings you could ever meet. It's evident he keeps his staff happy & his store super clean. All the games are properly organized as well.