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March 2024 by R Leahy
The manager and team are great to with with. Very patient explaining everything and they em really pay attention to all the detail.
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March 2024 by Jeffrey Calderon
Great experience with everyone. From the moment we called til they gave us the vehicle in perfect condition.
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March 2024 by sylwia surmacz
Excellent service ?Very professional ??Highly recommending ???Thank you Marcin ?☺️?
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March 2024 by Tressia Permoda
This place & the people who work there are absolutely awesome. My car looks beautifulDefinitely would refer them to anyone.
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February 2024 by Dennis Ritchie
Can't get through to anyone, calling local number transfers you to a call center. They apparently randomly transfer you to a store in the state you are in. That store gives you yet another number to call which then goes to Voicemail.s/ TREMENDOUS Customer Service /s
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February 2024 by Edward Ruff
Car was brought in from a rear ending. Was not sure what to expect, but was pleasantly surprised by how professional they were.
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January 2024 by Robert mull
Great service bodywork and paint were top notch
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January 2024 by Oskar S
I had an excellent experience at the Palatine Gerber location and highly recommend them. Robert E. is highly knowledgeable and works really well with customers. I had already gone to a Honda dealer who told me they could not help me, and I needed to see a body shop. Robert was able to look at the issue with my car right away and knew immediately what needed to be done. I stopped in unsure of what I was going to learn but walked away a happy customer with my expectations exceeded. Thanks Robert.
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January 2024 by Kelly O'brien
They are always awesome!
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December 2023 by Jim Boss
Friendly staff. Efficient professional service. Work completed quicker than originally estimated. Very pleased.
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October 2023 by Susan A
The people were very nice when we went to get our estimate. We had a car fixed there years ago and they did an excellent job.
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October 2023 by Eric (Tesla)
Gerber is always a decent place to go to if your insurance is taking care of the bill
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July 2023 by Wilson Yuen
One of the best customer service I have experienced in years. Friendly & patient with all my questions. After a day I had more questions & they were just as friendly & patient in answering my questions.Evey couple of days I would get either a call or text, giving me a status on the repairs. This was really helpful in planning my days & rental needs.Because they're in partnership with Enterprise Rant a Car, I was able to drop off my rental w/them, at the same time I picked up my repaired car. Thus saving me time & an extra trip.The repairs were perfect. You can't even tell that the car was ever in an accident.
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July 2023 by Robert Moore
My car looks better than before it was creamed. Excellent repair and a pleasant atmosphere. I hope to come back if my car gets rear-ended again. Haha
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May 2023 by Nic Lopez
Terrible service, Kyra and April were so rude and uncooperative, April was very aggressive and was all in our face, she was loud and mean. We just wanted to be able to come get a car because of an appointment we made and she was the worst possible. She made jokes and was rude and would whisper and say things while walking around. I hope someone can be contacted about this and help this because this service was more than awful
