-
October 2023 by Karli A.
This jeweler worked with my fiancé to design me the most beautiful, custom engagement ring! They were so friendly, helpful and accommodating! Would highly recommend them!!
-
June 2023 by Dane Price
Great experience and wonderful team. I came in with broken glasses - not at all their specialty but the owner immediately assisted to fix my issue so I could drive home. Entire team was super helpful and a true enjoyment to work with. Thank you all!!!
-
May 2023 by Victoria Marie
My mom got engaged today and unfortunately since it was a surprise the ring that was ordered for her (not from Keswick) was way too big. After calling every jeweler in a 50 mile radius who was open on Sunday to see if anyone could save the day by doing a quick resize, we were INCREDIBLY relieved when Keswick said he could do it.Not only was he able to resize the ring in 1.5 hours (for comparison, other jewelers said ring resize turnaround was 1-2 WEEKS ?) but we were charged a fair price and treated warmly. The result was also perfection and they absolutely saved the day for my mom. We will absolutely recommend this jeweler to anyone in the area!!!
-
May 2023 by Zuza z
The best place to buy, clean and fix your jewelry! Highly recommend for people who are looking for high quality services and jewelry.
-
May 2023 by Eve S.
I hesitated to post, but I am very displeased with the service I received from this jeweler. I had a broken chain I brought in to get fixed. I've had it for more than 20 years. They charged $45 and when I picked it up, it broke the next day. I suppose it could have broken in a different place, but after wearing it for 20 years every day and it never breaking, and then only breaking when it got caught in a very tight pull, I find it hard to believe that it just breaks easily when I go to adjust it. I feel confident it broke in the same place, but, of course, the owner disagreed. He said, "We usually charge $35 or $40 to fix something like this, but we will give you a discount and only charge you $30." I thought, I got charged $45 -- so apparently he overcharged me in the first place. And, now you are arguing with me -- over $30 -- whether this is a different place that the necklace broke. I don't trust him.
-
April 2023 by Emma T.
I needed a ring resize, and they were on the case! Got it done promptly and with quality. I plan to return for any jewelry needs!
-
March 2023 by Michael Mertes
Keswick JewelersFor some reason, I didn’t think to ask for advice from my married friends. I thought I had a handle on this… how hard can it really be to buy an engagement ring? Then you walk into the store and whoa. That’s a lot of options. My now-wife is originally from New Orleans and I wanted to find a ring in which they could engrave a fleur-de-lis. After looking through the glass at dozens of rings, and quickly doubting my ability to make a decision, Caroline suggested that we design a ring together.“Seriously? On the budget that I just gave you?”“Absolutely.”Caroline proceeded to sketch the few ideas that I had, was able to make some tweaks that she suggested (and that I was comfortable with). Minutes later, boom, was my vision for an engagement ring on paper. Caroline and Julia continued to work with me on choosing the metal, finding the right diamond, reviewing a 3D model of the ring, and allowing me to make changes whenever I had second thoughts.But what mattered most is what SHE thought of the ring, my future partner for life. To my relief and gratitude, it was “perfect” (something that many other people iterated to her upon seeing it for the first time). Leading up to the wedding, Keswick would check for any flaws and even polished it a week before the ceremony. Needless to say, based upon on the experience with the engagement ring, we entrusted them to help us find wedding bands that spoke to us.In my mind, virtually everything that led up to our wedding day was perfect. And it really started with a stroll into a downtown Arlington Heights jewelry store, pretending that I knew what I was doing, and then gratefully deferring to a professional to work WITH me on something special rather than trying to just sell me on something in one of their display cases. Caroline was a creative, patient, and supportive part of our wedding process. And positive experience like ours is something you just can’t get on the internet.
-
January 2023 by C
Danny as well as other staff here are all very friendly! They have many staff working so you get your order done very quickly too.I was about to go to my local one in the different town, but I’m glad I came here!
-
December 2022 by NV R
My husband and I had a great experience and Keswick. We were looking for our wedding bands and decided to stop in since we spend a lot of time in Arlington Heights and had always driven by...so glad we did!We stopped in a couple of times before making a decision and were helped by Danny each time--he was super helpful and fun! Each time we came in, he took his time to show us all the options, to ask questions about what we like and don't like, and to share his thoughts and recommendations. He really took his time with us and it was so appreciated.When we were ready to purchase my husband's wedding band , the one they had in the case needed to be resized. Can you believe it...they were able to resize it on the spot in minutes! It certainly helps to have a master jeweler on-site for things like this.Highly recommend stopping in at Keswick for a great customer service experience when you are in the market for jewelry. They give each customer individual attention in a no-pressure, enjoyable environment. On top of that, the jewelry is beautiful. Had I spent more time wandering the showroom, I am sure I would have found something for myself. I didn't get my own wedding band here but will consider stopping by for an anniversary band in the future. Keswick is worth the visit!
-
December 2022 by Greg Hejnas
Very nice jewelry store with a lot of nice things to look at. Prices are moderately high, but you get what you pay for. The staff was very nice and made the experience very pleasurable.
-
September 2022 by Cayla Arosen
Mariusz is an artist! His work was flawless! My husband and I worked with Caroline on a personal design for my ring using elements of my grandmother’s ring. It’s been a year now and Mariusz does checkups to secure the stones and cleans the ring when we visit the store.
-
August 2022 by Melanie Brianne
I had such a positive experience here! I worked with Jan and she was so friendly and knowledgeable. She really took her time with me to understand what I was looking for and explain the different pieces. There is such a wide variety of jewelry here and I will definitely be returning!
-
August 2022 by Mary Poletti
Absolutely fabulous team! All our wedding jewelry was from the Keswick team and they were so great to work with. We moved out of state after we got engaged. Working with them to pick out, purchase, and ship our wedding bands was super easy and took a lot of stress out of the process.
-
July 2022 by Carla Kus
Mariusz is simply the best jeweler around! He helped me design the wedding band that was beyond my wildest dreams. My engagement ring was also from Keswick and Mariusz made it from scratch! I still marvel at it after all these years. My experiences at Keswick have always been fantastic and stress-free! He recently created a cute pendant for my sister's birthday (my gift to her) and was fantastic to work with once again! I only trust Keswick and Mariusz for all my jewelry needs! Thank you for being the best!
-
May 2022 by Jenna Vick
As a little girl, I always knew my engagement ring would come from Keswick. My parents have been working with their team for decades. Danny took my family heirloom engagement ring and turned it into the ring of my dreams. I could not have dreamed this ring would turn out as perfectly as it did. Danny was incredibly communicative as I live out of state and kept me updated throughout the entire process. Truly. I am still in awe. I will refer all of my Chicago friends to Keswick.