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February 2024 by Manski E.
Sometimes service is good, sometimes not so good. If you know what your looking for, then you just have to look for the stuff on the shelves. Otherwise you have to ask staffs which some are helpful and some just gives basic info. Was here to buy painting stuff and the guy was very helpful. And the power tools were looking for was available. Great store.
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November 2023 by Mel C.
This Lowe's is in a convenient area, easy in and out of the parking lot. Compared to our local Home Depot, the staff here seems friendlier and easier to find when you have questions. We recently stopped in here a lot when doing a home bathroom remodeling project and found what we needed pretty quickly. Thanks for the great service! Check out their seasonal holiday section for some standout items.
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September 2023 by Gary S.
A few weeks ago, I went to Lowes in order to purchase 16 walkway pavers, after a manager agreed to store the stones until the contractor could pick them up. As I began to pick out and load them on the carts, two very wonderful female employees (Bee & Brenda) came by to help me dig them out and load them on the carts. Once they were all loaded, they insisted to push the heavy carts themselves to the register for payment, as everything went well. Unfortunately, the contractor could not pickup the pavers until a week later but the Lowes employees that I dealt with, were very patient until the contractor arrived. After the contractor brought back the stones from the store, he called me and stated that he was very pleased the way the Lowes employees assisted and accommodated him with the pick up. Obviously, it is really great to experience this type of professional service from all of the Lowes employees who the contractor and I dealt with. Thanks so much all! Gary S.
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September 2023 by Floren Carlo S.
Went here last Saturday 09/02/23 at around 9am to buy some security cameras & the whole front desk team are really helpful. They did a very good job of helping us on the things that we need and they are all very friendly.
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August 2023 by Gianna P.
Came here to buy a couple plants. My cashier Marco was very professional and fast. He didn't seem bothered when he had to scan and load all my plants i had bough. He was super amazing and made my Lowe's experience easy and efficient
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July 2023 by Caroline G.
At one point the store manager hung up on me while I was trying to get my issue resolved. And it just kept going downhill from there.
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June 2023 by Hassan A.
Came here to spend money, asked for help in thermostat and was told the employee can not leave and I must grab a tag. Sure, went and above and beyond to grab the tag. Then came to register employee said she can not give me price adjustment on a plunger for a dollar. I asked to call for a manager and then she yanks the stuff out of my hand and prints a ticket takes me to an employee. Now the employee refuses to give me $1 override! As he doesn't want it on his numbers to show. Ask to speak to the manger as the instant savings to sticker "I have to have an app" I download the app and was told "don't you know how to read" now I am upset! So the manager kept turning as I asked for his name and goes don't point fingers and leave. I folded my hands and said "I am ignorant, please educate me" he goes leave my store! Leave my store" so here I am going to spend money and being told to leave! Way to represent LOWE's across your chest.
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June 2023 by Debra J.
We bought a picture window in March which was to be installed as well. They came out and measured 2 weeks later. Never heard back from them until last week. They wanted the payment for the window so we assumed the window was in. We went to the store today on June 19th and found out it was never ordered. All they said that they could order it now. Wouldn't give them our business. Have to go someplace else because they are not reliable.
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June 2023 by Zack J.
Lowes installers put a washer & dryer set in my house & didnt connect properly. Entire house smells like gas. Your incompetence will kill someone. Then proceed to tell me they can't fix my issue until next day. All while an employee i spoke to at the store warned me that the installers are trash & dont trust them.
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March 2023 by Tammy K.
Went to Lowe's to buy a stand up Freezer we met associate Pete he was a funny guy he didn't mind Mind my silliness, so I have to applaud him Because I admit sometimes I'm a bit to handle I get in these goofy moods and anything just flies out of this mouth he handled it like a probably better than a pro We found what we needed actually he did and set up the delivery He even dealt with me changing his name because I just do that I always change people's names but he was fine he laughed hes a good guy Lowe's has a winner there in Pete in applianyes really knows his stuff about the cooling and heating of food , He was very helpful I recommend you ask for him if you're buying an appliance
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October 2022 by Karen N.
Stopped in for a few items and the service was outstanding. Every staff member acknowledged us and asked if we needed any help. I have shopped her many times and they definately are focusing on customer service.
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October 2022 by Erin F.
If I could give it zero stats,I would. It's really aggravating dealing with. It's worse then dealing with a bank and yelling representative. I got a screen door for my patio. It took 3 tries to schedule and reschedule due to weather. Dealing with customer service has been awful. They finally install it and three months later it falls off the grid. Only to realize it they didn't measure right. Trying to reorder from them has been a nightmare. I sort of had the same issue with a dishwasher I got from them. I just don't like Lowes anymore. I think I will be going with Ace or Home Depot. It's just not worth my aggravation and blood pressure to deal with them.
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June 2022 by Nathan S.
They aren't lying about the 2.5 stars. Waited for an employee to slowly drag my larger item to the front 45 mins later. Think the extra set of 3 hands standing at front including the manager could have help to speed it up a bit... then I had to come back in to finish paperwork after waiting.
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May 2022 by C T.
Bought a Weber grill online from Lowe's. Went into the store to pick it up and apparently it wasn't ready after 2 hours of placing my order. The girl at the pickup counter and another girl gave me a hard time about trying to pick it up before them notifying me it was ready. I mean this location is just sooooo busy, yeah that's sarcasm. She agreed to help but then started talking condescending about future store pickups etc etc. That didn't go too well after that. How snotty these two Lowe's employees are to customers, is shameful. I know it's hard to find hard workers who are respectful and if you're looking for that, don't shop at this store Arlington Heights. The manager finally came out and took care of it. I have to say the manager was great but other employees there during the last 15 years I've shopped there, Awful. I do know it's hard to find hard working respectful people these days. unfortunately, I will only go to Menards and maybe Home Depot as a last resort from now on. I have many many years left to shop and Lowe's is now permanently on my do not shop ever again list.
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February 2022 by Barbara R.
I came here just by myself. I need to buy some host. Since I don't know what is good quality to buy. So I ask some help to staff. I glad that he now about what to choose. It a little bit expensive compared to other hose. He said that it is high quality and it is durable where it last long. After I put it in the cart I also went to the selection of foods. I bought some snacks, chocolate, chips, cookies, candies, drinks and milk for my kids. I also bought canned noodles and refrigerate goods. Then I went to selection of produce and I bought vegetables and fruits. Well the veggies and fruits looked fresh. The only problem is there are long line in the counter and I will wait long. It's so bored to wait. It's good that the staff are quick.