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“Got my passport renewal done here!!! Very frustrated and worried about security until I came here and worked with Natalie. Fast, reasonable and a pleasure to work with!”
“I’m collaborating with a Halloween display in Bensenville and need to print some posters, so I contacted the UPS store. As I’m far away from Bensenville, I could only contact them via email. The staff (especially Angela) are really nice and patient, and shared with me a lot of the information I needed. The printing process is also speedy and of high quality. Definitely a perfect score of 100 out of 100.”
“Went for a notary after multiple mishaps at local currency exchanges!! Staff was amazing help. Highly recommend for a fast and professional experience for a notary. I will now make sure to also ship from this location as well.”
“I called the store and asked if they had a scale that i could use, i hadnt been specific... but long story short, the pleasant gentleman who answered the phone helped me and I will be heading there tomorrow to weight my luggage to make sure I'm not over 50lbs each.”
“My wife and I wanted to express our appreciation for this store and James for helping us out and printing our son’s birthday invitations with short notice. Thanks for the help man!”
“This is a great place for a small business to call home. Helpful assistants, comfortable lobby, and amenities all in a first class building. Clients always mention how nice the office is. Owners are easy to work with and flexible and will adapt to meet your business needs, if they are able. I'm so happy to have found Intelligent Office to house my business.”
“The best location ever! They are always so patient with me and so fast! Dez I think is her name was extremely helpful this past time I had a bunch of packages to return and helped me so much. 10/10 recommend this location for their service and great customer support!”
“I enjoy going there whenever I send any packages.
Ewelina always talkes care of me with a smile. She always helps make me to make sure the address is correct.
So when I go there I'm really comfortable and happy with her.”
“This store has the most polite, professional, quick and smart people that work here. The store always smells so good and the people are also always in such a nice friendly mood. They really go above for their customers and really appreciate that stores like this are still around!!”
“Rahi (I believe that was his name), a young man, helped me over the weekend and provided absolutely wonderful customer service. What a polite and kind young man! You don’t often see such outstanding service from the younger generation, but he was exceptional. A true 5-star experience. I’ll definitely be stopping by this location from now on!”
“I'm from Canada and I used them while in town once and they were awesome! Needed to ship something from the States again at a later date, and they did me a huge favour and were able to go above and beyond to help me get my item! I'm very happy I found them.”
“I love this place because they always help and even print and attach labels. Employees always try to help and assist in every matter. They are always kind and respectful! Thank you guys!!!”
“The two guys in there working are some really cool guys awesome to deal with That's how it should be when you go to a UPS location and they take care of you I would highly recommend the store at 21720 West Long Grove road two guys in there are awesome and I think they deserve a raise and I don't even know these guys is my first time in there thank you very much”
“We stayed at the Hilton the night before our flight, a Friday. We had 2 framed pictures that I thought we could get on the plane. Unfortunately they were too big. Upon the suggestion of the front desk employee, we left them there for the UPS store to ship out on Monday. The store called me Monday to give me an update and ask if how quickly I needed them, I didn't need them fast just needed them to get to me safely as the sentimental value was very high. She called the next day with a price. I was expecting to pay quite a bit more. The pictures arrived 4 days later unharmed and in perfect condition. The packaging was unbelievable. Thank you, thank you, thank you for taking care of my pictures.”
“I can’t say enough good things about this UPS Store! Every time I visit, I’m impressed by the exceptional level of service they provide. The staff is not only knowledgeable and efficient but also incredibly polite and approachable. They truly go above and beyond to make sure every customer feels valued.
I recently needed help with packing a fragile item for shipping, and they handled it with utmost care. They used high-quality materials and ensured my package was secure. The item arrived at its destination in perfect condition, which speaks volumes about their attention to detail.
The store is always clean, well-maintained, and organized, making it easy to find any supplies you might need. Whether it’s shipping, printing, or just needing guidance on the best options for your needs, the team here delivers with professionalism and a smile. It’s rare to find such a seamless combination of efficiency and friendliness these days.
I’m happy to recommend this location to anyone who values excellent service. A huge thank you to the team for consistently exceeding expectations!”
“All the UPS experts at the store were knowledgeable, kind, efficient and solutions oriented. The shipment was a freight shipment of many sentimental and delicate family heirlooms. Everyone treated my valuables with respect and care. The packing they did was excellent. Everything arrived in exactly the condition in which handed it was handed over. They were reassuring and professional about this important shipment.”
“The staff and service at this UPS store in Buffalo Grove is consistently top notch. If you’re ever in need for a speedy drop off, or assistance w packaging, I highly recommend this UPS location.”
“I'm in my 60s, and this is without a doubt, the best UPS facility I have ever used. This is the second time I've gone there. I no longer live in the area, but when I'm up visiting my family, occasionally I have to ship something back home.
A little over a week ago I took some items that I did not have a box for. They went to the trouble to arrange my items in the most economical fashion possible. They charged me six dollars for the materials they needed, and in my opinion, after receiving my box and seeing how expertly it was packed, and with the degree of care they took, I honestly feel they should've charged me more. Not only for the main box that housed my items, but also for a bubble wrap envelope inside of an additional box they included for some books. I was honestly stunned when I received my box and opened it up.
I had also shipped some items one of the previous times I was in town (that time I had my own box) after trying one or two other UPS places in the area. They all pale in comparison to this location..
I've read some negative reviews on here and I really don't know what these people are talking about.
These guys couldn't be more friendly or accommodating, they excel at what they do, and their pricing is beyond fair and reasonable.
We seem to live in a world where nobody is good at their job anymore, or even seem to care whether they are, or not. Not here. It's a pleasure giving them my business.”
“I had a good experience at the UPS store in Addison. My package wasn't actually shipped to this location, however the people at the front desk were very helpful and professional. They helped me locate my package which was at a UPS store in a different location.”
“Exceptionally well at packing! Second to none for Customer Service! Wonderful to talk with at every level! They do all they can to make sure you are looked after! Best experience I've ever had with any shipping outlet!”
“THIS IS BY FAR THE MOST 'PROFICIENT', EFFICIENT AND PROFESSIONALLY BASED UPS LOCATION IN ALL OF ILLINOIS!!! THE STAFF & DRIVERS HANDLE ALL PARCELS WITH THE UTMOST CARE AND THEY DELIVER PACKAGES EXPEDITIOUSLY...! OUR BLDG. IS A SENIOR FACILITY AND DRIVERS' DELIVERIES ARE LEFT AT THE RESIDENTS' DOORSTEP!!! WHAT AN ASSET TO OUR COMMUNITY...ACCALADES, MY FRIEND/S! PLBENDA”
“I usually stop by this UPS location to return my Amazon packages, and every time, I’m in and out in about 10 seconds! The staff is always friendly, efficient, and super helpful. They make the process quick and stress free and a truly wonderful service every time. Highly recommend!”
“I have ordered 4 poster boards for parties here. The owner, Amy, is always friendly and super-efficient. Today she turned around an order same-day for me. Everyone is always friendly but all my experiences with Amy have been wonderful. Amazing employee and location!”
“They do their job right and efficiently. Not many mailing stores do. Respect to these ladies here (haven't seen a male in there so idk).
Thanks to the team.”
“The female associate saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle with beingThe female staff saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle and being willing to excuse herself from her customer to assist me with the box. She was a blessing.”
“Jimmy was fantastic! Being a minority isn't easy sometimes and Jimmy was kind understanding and professional. I need to find more businesses like this. Thank you for having Jimmy here.”
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“Outstanding and prompt notary service! Nancy was not only professional but also incredibly friendly and kind. I truly appreciate her excellent assistance and highly recommend her.”