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“The man at the front desk was incredibly kind; he helped me pack my package and was just so friendly that my visit to the office left me in a good mood for the rest of the day.”
“The best store for anything you need. The young man jimmy, maybe the owner. Very helpful and resourceful and was able to show me how to work my smart phone. Thank you”
“I came in with several items that needed to be returned, and the process was much more complicated than a typical return. Several different shipping labels had to be created, and I was even assisted with an item that needed to be sent through USPS.
The staff was incredibly helpful throughout the entire process, especially Ray. He was friendly, patient, and kind, and he took the time to assist me with everything I needed. Despite the number of returns and the extra work involved, he never made me feel rushed or like I was inconveniencing anyone.
Excellent customer service can make all the difference, and Ray truly went above and beyond. Thank you for making a potentially stressful experience so easy and pleasant!”
“Heard what happened from my husband. The two employees involved are amazing and super professional. Been coming here since day one. We’ve got your back, guys!”
“Been to this location multiple times. Everyone here is polite and friendly. Hadn't at length conversation with an employee who had his own Ford dealership. I've had things printed here, laminated here and shipped from here all without issue. But I come back again because of the great customer service!”
“This UPS location is wonderful. I came in to ship a large, heavy package from a 3rd party seller through Amazon and did not have the correct label. Maha at this location was incredibly helpful to me. She guided me step by step on how to contact Amazon, initiate the proper return label from the 3rd party and what steps to take next. Maha turned a stressful experience into a positive one and was more than helpful.”
“My wife and I wanted to express our appreciation for this store and James for helping us out and printing our son’s birthday invitations with short notice. Thanks for the help man!”
“The personal and courteous service provided by all personnel, especially the manager (Raj, who always greet me by my first name and a smile), makes every visit to this store a joy as I know I will always receive GREAT SERVICE! Other businesses providing customer services to consumers can learn a lot from this store practice of how to provide customer service. It's one way to ensure return customers, even if it requires etra effort!”
8AM - 6:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“My mother in law and father in law went into UPS Wednesday, I was suppose to go with them because they were nervous that no one would understand what they needed, there English is very broken. Unfortunately I couldn’t go with them due to having a sick baby! I said if you need me just call me and I’ll try helping, they needed to get a notary to sign there mortgage papers for a modification and it had to be sent over night and get there before Friday. When they got back I asked if everything went okay, because they got back home pretty quickly. They said a bilingual lady was helping them and broke it down when the office would receive there mortgage papers, how over night shipping works. The stress was gone right when they stepped in and spoke to her, I asked for her name but they don’t remember. It was at the UPS in Des Plaines on Lee St. knowing they didn’t struggle to send something over important and urgent made me really happy.”
“Amazing! I had two pieces of art that were large and fragile and I was helped so quickly and effectively I was probably in the store only ten minutes! And the art was professionally wrapped, boxed, labeled, and it cost much less than I expected.”
“I really appreciate the customer service at this UPS facility in Schaumburg they assisted me with impeccable service and also help me out with all my packages they are fantastic.”
“The UPS store staff deserve recognition for exceptional service. I am typically only in there to facilitate Amazon or other returns and they are as helpful and friendly as if I were buying out the inventory from the store!
I highly recommend this location!”
8AM - 6:30PM
1600 W Lake St, Addison
Mailbox Centers
“Sue and Dany are very helpful every time I visit their location. Actually everyone who works there is friendly and knowledgeable. I highly recommend this location for your shipping and other office needs.”
“The owner, Naz, is very helpful and always has a smile for every customer. The same can be said for his employees. I never have any issue with shipping or Amazon returns.”
“I had to stop and to The UPS store to send something out and I've never done it before. Noemi was working and was very patient and professional and helpful towards me. I'm such a mess I even knocked over her pens, and yet she still found a way to make my shipping needs even easier and made sure I wasn't charged fees that I was about to pay and didn't have to. I don't think workers like Noemi get enough credit for their wealth of knowledge, easy-going personalities and hard work. If you happen to stop in there, or anywhere that somebody deserves some credit for the work that they do that nobody seems to really appreciate, make sure you let them know. It can really make somebody's day very positive when other people can be trying to make it negative. Thank you Noemi for the job you do well. I hope you are appreciated”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“I needed to return a package to Amazon and was told to go to the UPS store. I called first to inquire about packaging and other questions. The UPS person was very helpful then and when I visited the store to send the package. It was very easy to complete the transaction and the person who helped me was very friendly and knowledgeable. No long line and it was quick and easy.”
“The staff and service at this UPS store in Buffalo Grove is consistently top notch. If you’re ever in need for a speedy drop off, or assistance w packaging, I highly recommend this UPS location.”
8:30AM - 7PM
2033 N Milwaukee Ave, Riverwoods
Mailbox Centers
“I've been using this UPS Store location for a business mailbox and shipping needs for several years. The staff, especially Manny, does an amazing job! Very professional and I highly recommend this location.”
“The young man here was very knowledgeable and had 4 customers at once and helped them with all of their problems and got me out the door, as the last customer, in 10 minutes. Talk about good service. This guy should get a raise. Thanks UPS for finding and keeping good employees.”
“Her name is Tiffany, but I’m not sure if she’s assigned to this specific location. If she is, Tiffany truly went above and beyond to help us with a package we were having trouble with. She was patient, knowledgeable, and genuinely cared about getting everything sorted out. What could have been a frustrating situation turned into a smooth, stress-free experience because of her help. The service was fantastic overall, and this location clearly values great customer care.”
“It was a smooth and fast experience when I visited my local UPS store. There was a small hiccup when the recipient’s name was slightly misspelled, but it was quickly resolved”
“The employees at this location arw efficient, knowledgeable and always courteous. The facility is very well managed and always clean and the line moves quickly. Also, the location is great for me!”
“Isaiah was exceptional! When I stopped in, there were a bunch of people in line and only one person behind the counter. I was amazed at how quickly and efficiently Isaiah supported people’s different needs, with professionalism and kindness, while clearly hustling to help get through the line quickly. He was knowledgeable and helpful, keeping his cool despite the constant chime of new customers. Extraordinary!”
“Staff is always nice and accommodating, especially the owner. They are helpful and find the best solution for the needs of the customer. Store is clean, organized, and they have what you need. Love this location!!”
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“I needed a poster and some other prints for a bridal shower. Desiree was so helpful and made sure everything turned out beautifully. I always have a great experience at this UPS location!”