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“Got my passport renewal done here!!! Very frustrated and worried about security until I came here and worked with Natalie. Fast, reasonable and a pleasure to work with!”
“i came into the ups store in bensenville recently with some amazon returns and wasn’t fully sure what to do. amazon usually lets me choose an option that gives me a qr code, but this time i learned from a young man named carlos that amazon had given me a shipping label instead and instructed me through the process.”
“I came in with several items that needed to be returned, and the process was much more complicated than a typical return. Several different shipping labels had to be created, and I was even assisted with an item that needed to be sent through USPS.
The staff was incredibly helpful throughout the entire process, especially Ray. He was friendly, patient, and kind, and he took the time to assist me with everything I needed. Despite the number of returns and the extra work involved, he never made me feel rushed or like I was inconveniencing anyone.
Excellent customer service can make all the difference, and Ray truly went above and beyond. Thank you for making a potentially stressful experience so easy and pleasant!”
“I called the store and asked if they had a scale that i could use, i hadnt been specific... but long story short, the pleasant gentleman who answered the phone helped me and I will be heading there tomorrow to weight my luggage to make sure I'm not over 50lbs each.”
“The people at the store absolutely wonderful. If you come in and you have several returns for Amazon or wherever, especially if your organized, they are more than happy to help you. They don't get grumpy like they do it a lot of the other UPS stores.
Highly recommend this store.”
“My wife and I wanted to express our appreciation for this store and James for helping us out and printing our son’s birthday invitations with short notice. Thanks for the help man!”
“I frequently go to this store. The staff is very friendly, but mainly everytime when I goto Darshan, he is always very friendly and helpful. He always goes above and beyond to help me out. Thank you very much Darshan for your help as always.”
8:30AM - 5PM
250 Parkway Dr #150, Lincolnshire
Mailbox Centers
“This is a great place for a small business to call home. Helpful assistants, comfortable lobby, and amenities all in a first class building. Clients always mention how nice the office is. Owners are easy to work with and flexible and will adapt to meet your business needs, if they are able. I'm so happy to have found Intelligent Office to house my business.”
8AM - 6:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“My mother in law and father in law went into UPS Wednesday, I was suppose to go with them because they were nervous that no one would understand what they needed, there English is very broken. Unfortunately I couldn’t go with them due to having a sick baby! I said if you need me just call me and I’ll try helping, they needed to get a notary to sign there mortgage papers for a modification and it had to be sent over night and get there before Friday. When they got back I asked if everything went okay, because they got back home pretty quickly. They said a bilingual lady was helping them and broke it down when the office would receive there mortgage papers, how over night shipping works. The stress was gone right when they stepped in and spoke to her, I asked for her name but they don’t remember. It was at the UPS in Des Plaines on Lee St. knowing they didn’t struggle to send something over important and urgent made me really happy.”
“Been coming to this UPS store for a few years now. It’s always clean and every employee I’ve interacted with has been friendly and helpful. Dropping off multiple packages at a time has never been an issue, nor picking up a package. Thank you Plum Grove rd UPS”
8AM - 6:30PM
1600 W Lake St, Addison
Mailbox Centers
“Sue and Dany are very helpful every time I visit their location. Actually everyone who works there is friendly and knowledgeable. I highly recommend this location for your shipping and other office needs.”
“I had to stop and to The UPS store to send something out and I've never done it before. Noemi was working and was very patient and professional and helpful towards me. I'm such a mess I even knocked over her pens, and yet she still found a way to make my shipping needs even easier and made sure I wasn't charged fees that I was about to pay and didn't have to. I don't think workers like Noemi get enough credit for their wealth of knowledge, easy-going personalities and hard work. If you happen to stop in there, or anywhere that somebody deserves some credit for the work that they do that nobody seems to really appreciate, make sure you let them know. It can really make somebody's day very positive when other people can be trying to make it negative. Thank you Noemi for the job you do well. I hope you are appreciated”
“The owner, Naz, is very helpful and always has a smile for every customer. The same can be said for his employees. I never have any issue with shipping or Amazon returns.”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“I needed to return a package to Amazon and was told to go to the UPS store. I called first to inquire about packaging and other questions. The UPS person was very helpful then and when I visited the store to send the package. It was very easy to complete the transaction and the person who helped me was very friendly and knowledgeable. No long line and it was quick and easy.”
“I drive out of my way to go to this store for returns. They are always kind and helpful even when I don’t do my returns properly. They help me figure it out with patience.”
“I always appreciate the store staffs. I have been using their service for year and years. They are so kind and very helpful. Sofi has always been my favorite staff who would take time to help me with complete my transactions. She is polite and professional.”
8:30AM - 7PM
2033 N Milwaukee Ave, Riverwoods
Mailbox Centers
“I've been using this UPS Store location for a business mailbox and shipping needs for several years. The staff, especially Manny, does an amazing job! Very professional and I highly recommend this location.”
“The young man here was very knowledgeable and had 4 customers at once and helped them with all of their problems and got me out the door, as the last customer, in 10 minutes. Talk about good service. This guy should get a raise. Thanks UPS for finding and keeping good employees.”
“Her name is Tiffany, but I’m not sure if she’s assigned to this specific location. If she is, Tiffany truly went above and beyond to help us with a package we were having trouble with. She was patient, knowledgeable, and genuinely cared about getting everything sorted out. What could have been a frustrating situation turned into a smooth, stress-free experience because of her help. The service was fantastic overall, and this location clearly values great customer care.”
“It was a smooth and fast experience when I visited my local UPS store. There was a small hiccup when the recipient’s name was slightly misspelled, but it was quickly resolved”
“Isaiah was exceptional! When I stopped in, there were a bunch of people in line and only one person behind the counter. I was amazed at how quickly and efficiently Isaiah supported people’s different needs, with professionalism and kindness, while clearly hustling to help get through the line quickly. He was knowledgeable and helpful, keeping his cool despite the constant chime of new customers. Extraordinary!”
8:30AM - 7:30PM
82 S Milwaukee Ave, Wheeling
Mailbox Centers
“I was very impressed! Quick service, very polite and friendly staff! Very organized. You can also buy shipping supplies. Full service store! I highly recommend them! A+”
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“The team provided really great service! They were were friendly and accommodating to myself and everyone else who were in the store with me. The UPS driver who was picking up shipment even helped out!!”