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November 2025 by Jesus Rosales
Had a great and smooth experience at here at Napleton. The staff was nice, informative and straightforward with the whole process. Gabriel was excellent and did everything right to make sure I left with the right car that day.
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October 2025 by Sabo Menkovic
I am happy that I was able to sit down and meet with Gabriel to discuss my options. Honestly, best agent I have worked with so far, next time I get a car Im coming back here
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October 2025 by Araceli Arroyo
The best service special thanks to Robert and Gabriel
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August 2025 by crystal reyes
I had a wonderful experience purchasing my car at this dealership. Brennan, our salesman, was extremely helpful, and patient throughout the entire process. He made sure all of our questions and concerns were addressed and guided us in a friendly, professional way. Jerry, the sales manager, was also amazing to work with—he really listened to our needs and worked with us to make sure we stayed within our budget. Together, they made the entire car-buying experience smooth, stress-free, and enjoyable. I truly appreciate their outstanding customer service and would highly recommend this dealership to anyone looking for a vehicle.
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August 2025 by Shaun Newmes
It’s 1 star because I can’t give 0. I found a car online and went out for a test drive. When it came time to talk price they raised it $5,000 over what they listed online even after I pointed out the bumper scratches and flat tire. Then the salesman tried to convince me that it was better for me to finance versus buy it outright. Laughable. At least my kids got to see what a shyster looks like. The experience was so bad that I will never buy from any Napleton dealership ever.
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July 2025 by Jesseffa Ortiz
Dermal was greatest
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July 2025 by Colim D
Muhammad Ali Was the best really do appreciate his work ethic
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June 2025 by Sean Tan
Read this if you want before going.
Update (06/10/2025): Finally receive a gift card from them with 100$ in it, they kept their word that they will send me a gift card so I am happy that at least they tried to make it up. Thanks.
Edit (05/23/2025): Sharnae, very kind lady, reached out today for providing compensation and it is at least assuring but I will wait until I receive an update on the compensation before making any change to this review.
Some of you might have okay experience but here’s an honest opinion from a first time car buyer that could maybe help.
The lady on the phone rushed me to take a look at their 2013 Lexus es300h, claiming that “it won’t be there in the next few days if you don’t come”.
I got there in the morning, and the car was in the pretty bad condition: left side mirror was broken, front bumper was shattered, a lot of rust underneath the car and the tire pressure sensors were broken. They keep telling me “oh that’s only 50$ to fix at a mechanics” and I wonder why they won’t fix them themselves if it’s that cheap.
Worst of all, they confirmed on the phone that I can bring the car for inspection and all of a sudden, the lady and the sales guy were like oh my manager said you can’t bring the car blah blah blah. Make sure you do a voice record or have an evidence before going from one of them so they can’t deny it. Keep in mind this might just be me but they just don’t seem to want to inspect the car.
Then I left very unhappily and at least they reached out to make it up by giving me a 100$ gift card for gas, I still think they need to do better.
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June 2025 by Lat 1 Mex
Dealer offers high-interest financing, they don't let me use my own bank for financing !!
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May 2025 by Fonzo
What a terrible experience and ultimate waste of time. I want to preface this by saying that Daniel Lopez at Off lease was the ultimate professional, and a pleasure to work with. The positives stop there. Unfortunately I was assigned to work with one of his worst sales reps Raylon who never bothered to introduce himself, only asking for my id minutes after sitting down.
I scheduled an appointment to see the car the next day as they didn’t have it on their lot. Next day comes and Raylon is with another customer at my appointment time and suggest that I watch American ninja warrior instead. An hour and more confusion goes by and he finally brings me the quote for the car with a whopping $1000 “prep” add on that involves them detailing the car. I mentioned I wouldn’t need such an expensive car wash and he claimed he would take it off and that it was already done, mind you I just test drove the car and It was definitely not washed as I inspected the vehicle for scratches that I mostly wiped off with my fingers.
After Raylon fumbles over explaining the extra 4k cost from the sticker price his manager Jerry comes and instantly loses the sale. I offered to pay in cash and he told me the only way I could work with him and get a discount is if I finance through them and they have such great connections they could get me the best rates, as if I don’t know how banks work. Fast talking greasy salesman. He continues to rant about how to properly save money and work with banks and focuses on how he’s going to make his money back from the discount he’s giving as oppose to listening to me as a customer. High pressure sales tactics combined with lie after lie. Even goes as far as to tell me I don’t know how to do Math as he’s some scholar considering his profession.
After all the wasted time, over pricing the out the door cost, and self absorbed lecture from Jerry the manager please stay far far away from this place. They are the epitome of what’s the worst of the car buying industry.
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May 2025 by Kamron Eads
As soon as I walked in the door, Lizzie showed me around to some suitable cars to my liking and any questions I had she was right there with me and she was very helpful
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May 2025 by Antoine Suber
If you are looking to buy a car here please go here.They will treat you fair and take care all your needs. They are very honest, willing to work with you to make sure you get the car you want. My guy Daniel Lopez is the best in business he want let you down and I guarantee you will leave happy with your car and the service you get.
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May 2025 by Katelin Bond
Lizzy was very nice and welcoming. She was very knowledgeable and helped with any questions that I had. She made my experience much more enjoyable than I had thought it was going to be.
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May 2025 by Jailoni Cannon
Lizzy is the best! Helped my dad finally get a car and was super professional. She was able to answer all of our questions and concerns. She made the buying process go smoother than butter. Not to mention she is very gorgeous!!! Lizzy is the sweetest if you want good customer service go to Lizzy!
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May 2025 by Babatunde Sowemimo
Please! Please! Please!!! This is the worst place to buy a car. Very dishonest people. They pretend to be nice and sincere, please don't fall for it
I bought a Toyota Islander in March 2025 from them. Second day after the purchase, I noticed some noise from the wheels. I called them and this was when the drama started. The staff that worked with me during the purchase refused to pick my calls again. I kept calling and finally spoke to someone else. She gave me an appointment and when I got there. They told me they can't do anything on the vehicle and told me to take it to Toyota. The agent called Toyota and got me an appointment while I was there .
I went to Toyota and after checking the vehicle, all the rotors were very bad. After paying for the rotors and brakes, the noise was still heard when driving. Now is the wheel bearings and a leak in the exhaust. How can a dealer certified vehicle be sold with all this issues and they even refused to help.
They also made me paid for 2 insurance and 1 of it looks like a scam. I am honest in my review and please do not be another victim.
