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October 2023 by Joseph Locklear
I purchased the platinum package 6 months ago or maybe longer. Today I stopped in to get a wash/fill up the tank and the person working the booth taking cars disappeared for a brief moment. I seen another employee who normally works the booth. I was trying to let him know if he would pull the car in front of me up, the street would not get blocked. I was respectful!! There was a line forming behind me. The employee looks at me angrily letting me know this was his day off. I apologized letting him know, I didn’t know it was his day off. He continued to look at me we a stern face like I was in the wrong for getting his attention. The employee finally came back a few minutes later. He took my car and I walked to the garage door letting the other employee that had the day off who was inside the garage wiping down another vehicle, that I was sorry a second time. Again another look like I killed his entire family. At that point I walked inside and tried to explain to the young lady working the counter what happened. I was told the employee was off and was not working. I get that part who cares. If he looks at me like that, he would do the same to another customer. My point to the young lady at the counter that I’M A CUSTOMER. Basically, I was told my complaint was not worth taking due to the employee was not working at that time. I’ve never had a problem in the past with anyone at this location. Please stay away from this location. Teach your employees customers service. -0 stars for customer service.
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October 2023 by Aaron Isaacson
Back on 8/31/23, I paid $36.00 for the Platinum wash. Overall, it was a fairly good wash, although for the cost my vehicle could have been better cleaned on the inside. With the Platinum wash, you are supposedly entitled to a Free Ultimate Exterior Rewash within 21 days. I just now went to the wash and explained to the cashier, Jorge, that I sincerely apologized that I was 1 day late and was hopeful I could still receive the rewash. He immediately started shaking his head and saying "no." I again politely asked, and his response was to continue saying "no" and that "that is why the receipt says 21 days" very much insulting my intelligence. When I told him I was disappointed and would be leaving a review, he simply stated "ok." I presume that is how Jorge was trained to handle these free, 21 day rewashes, but wow, how about a tiny bit of customer service and/or sympathy. Not at this wash. For the cost, I most certainly won't be back.
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October 2023 by D Z
The people are very polite, and my vehicle looked fantastic!! Definitely recommend them for your car wash facility.
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September 2023 by Mark M
Not even worth the star… laziest staff and they steal money… $130 was stolen from us, and management is useless. You were warned!Service: Auto detailing
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August 2023 by Tom Englisz
The worst car wash everI would never recommend that place to anybodyAbsolutely they don’t know how to treat a customerBunch of rednicks
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June 2023 by John Heart
Got the platinum plus wash, and it was worth every penny. I wanted a head-start on fully detailing my car and these folks did a great job. The exterior was cleaned perfectly, even the bug smash stuck to the leading edges of the hood. The interior got a good cleaning and disinfecting, with very little fine detail work left for me to complete.This team has been here a long time. You can have confidence that they will treat both you and your car right.
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June 2023 by J P
See the back seat condition after their service ?. I took $43 (Platinum plus) service.I really expected good service from them.Unfortunately I didn’t get good service.Service: Auto interior vacuuming
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May 2023 by Patricia
I really wanted to like this place. The person "detailing" my car forgot several things. I tried to address those issues with him but there was a language barrier. I pulled over somewhere to finish the job. It was very busy and I didn't have time to voice my concern with anybody else.I might give this place another try but I won't pay for a detail again. The lady working the register was very friendly and I love the free coffee. Nice that they have seating outside
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March 2023 by Garrett Hornak
Great quality wash, plus you get gas discounts. They definitely go above and beyond. Does suck that sometimes traffic backs up on the street because they're so busy though
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January 2023 by Maxim Arkadievich
It is good, but not perfect. Free coffee and free chairs are available. They can't clean the carpet during winter. 21 days of free carwash after platinum cleaning is included.
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December 2022 by H Lee
Great local car wash with free vacuum and air for your tires. The monthly membership is a great bargain.
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November 2022 by Craig Y.
I had my wife's 2013 G35x detailed for $199.95. I was impressed with the friendliness of the front person but that is where my satisfaction ended. The interior was pretty clean going in so it was not a big job cleaning it.The exterior needed some attention to a few bumper scuffs that are on the surface. To my disappointment the paint scuff was still there when my wife picked it up. Come on. You did not have rubbing compound to clean that up? Second, the rims were not touched. Brake dust was left just like it came out of their car wash! It looks like I paid for an expensive wax job. Not a detail.I can not recommend them for a car detail.
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November 2022 by Mercedes Deavila
Overall ok experience, friendly & helpful staff. We had a lot of bugs on the front end & headlights but unfortunately they went unnoticed by staff before and after wash when staff hand dried the car. We came home & rewashed the front end.
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September 2022 by Chris B.
Mark P. has been detailing our cars for years. Not only is the price reasonable, he does a fantastic job. It always looks like brand new. I can't recommend him enough.
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September 2022 by Keith Brothers
Went to Northwest Car Wash in Arlington Heights for the platinum car wash and came out with a scratched and damaged fender. Ironically, I took a photo of the car moments before the car wash. (Date/Time stamped) I spoke with the manager, Mark and got the royal run-around. Bad paint job then looks like someone hit you. Really?? Absolutely no help. If they damage your car don’t look for help from Northwest Car Wash. A very dissatisfied customer!Services: Auto detailing
