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February 2024 by Joe
Bought an umbrella for my pool deck last summer and am super happy with the quality. It's way different from what you would find in the big box stores. Also just picked up a Primo kamato grill which is the only one still made in the USA. I'm new to cooking with kamatos, but so far I'm impressed. This is a family owned business, they really go out of their way to make sure you are happy. Highly recommended!
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February 2024 by Kajal Mukhopadhyaya
Pretty bad experience dealing with this company to repair a gas direct vent fireplace at our home. They charged $225 to come and take a look at the fireplace problem and told that the money will be adjusted from the actual repair. The diagnosis took less than 10mins of time and they asked that they would have to come back to order a part and change the Honeywell valve. The next day I get a call from their office that the installation would cost $519 plus additional $129 for labor. When I asked for the credit for the $225 charge for the previous day, the guy in the phone (Dan) said that he does not give credits as he has to pay his staff their salaries. The part cost from the manufacturer is about $300. He already padded over $200 in the part price, plus he would not give the $225 credit for the initial trip that they promised to give.Very bad experience. I will never work with these people. They only care to take your money and run. Please be careful.
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February 2024 by Carol Pankros
Great courteous, speedy and clean service call today! Thank you!!
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February 2024 by Christine Knox
John and Chris were efficient, helpful in describing the issue and friendly, would totally recommend Northwest Metal Craft
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February 2024 by chris richards
Bryan at Northwest Metalcraft installed a new chimney liner and replaced our chimney cap after birds destroyed the old liner.If I could give 10 stars I would do that! Not only was Bryan courteous, prompt and responsive he was also much more reasonable than any other quote.I would HIGHLY recommend Bryan at Northwest Metalcraft for any of your chimney needs.
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January 2024 by Barry C.
We are extremely happy with the gas fireplace insert we had installed by Northwest Metalcraft in Arlington Heights. They are a family-owned business that has been around for a long time. Their knowledge of the product and quality of service were great. Scott quickly worked through some installation issues related to the configuration of our house and we are very pleased with the results. We would highly recommend Northwest Metalcraft to anyone interested in a fireplace insert. Barry C.
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January 2024 by Adrian Amrine
Professional, knowledgeable and quality craftsmanship. Very grateful for Bryan and his crew for fixing our our fireplace damper that needed repaired and a new log set. He clearly walked us through what the problems were and what our options are. Recommended not only what would look the best, but that would last us long term. While this was a few day job, his team was extremely professional, on-time and ensured no mess left behind after the job was complete! I’m thrilled at the new look of my fireplace and happy to have it functional again for the winter! 5 stars!
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December 2023 by Denise Truppa
Had the gas fireplace insert that we bought from Northwest Metalcraft for about 15 years. Absolutely no issues until this year when the pilot wore out. They sent an amazing repairman (John) out to our house within the week and got it back in working order. I know the fireplace won't last forever, and when it needs to be replaced, I will be going to Northwest Metalcraft!!!
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December 2023 by Claudia Rosen
Excellent products and service! We had a complex situation in an older building with unlined chimneys. Bryan became our contact man and helped us understand all our options and from start to finish was personable, patient, responsive and attentive to detail. We went from confused when we first started the process to confident. We are thrilled with our new fireplaces and feel secure in having the best solution with beauty, comfort and safety as primary. We would recommend Bryan and Northwest Metalcraft to anyone who wants a quality experience and product.
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December 2023 by Matt Dornbos
This company is the real deal. They promote high quality work and expertise, and that’s exactly what they delivered. We tried getting quotes for our fireplace overhaul, and no one was nearly as helpful as Northwest Metalcraft, especially Bryan. Bryan was awesome to work with and we felt in good hands. They completely overhauled our fireplace and we love it! Brett also did an excellent job on the tile and custom mantle. I’d use this company again in a heartbeat.
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November 2023 by lizzyb B
Thank you Northwest Metalcraft for converting our fireplace into gas. we love it! Ron did a great job!
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November 2023 by Linda
Worked with Brian several times since buying my 1980’s built home last year and he has a wealth of knowledge. Over the course of a year, Brian helped me select a screen taking into account my uneven brick hearth and pets, gave me valuable advice in advance of my chimney inspection and he was spot on in what the costly unnecessary shenanigans the chimney company would recommend, and most recently helped me select new logs to rectify why I was not getting heat from the fireplace. The logs he recommended were not ones I would have even given more than a passing glance to but his reasoning from an aesthetic point of view given the shape of my firebox when he explained made since and the new logs he recommended add that certain something to my fireplace plus put out heat! Installer of the logs was prompt and left the area clean. This store gives old fashioned service rarely provided today.
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October 2023 by John F.
Explained the issue with our fireplace, offered options, and fixed the issue. John and Chris were friendly, courteous, and knowledgeable. Highly recommend using Northwest Metalcraft.
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October 2023 by Christie Morano
We wanted to update our 20 year old fire and ice gas conversion of our fireplace. From the moment we walked into Northwest Metalcraft and worked with the in store staff everyone was amazing. They were friendly and helpful.We noticed that there may have been water damage within our fireplace. A visit and assessment was scheduled with Bryan. He did an amazing job inspecting our fireplace and chimney and explaining the issues and what needed to be done to return our fireplace to safe, and working condition.The project was more than we had expected but Bryan provided constant communication, and project management.His recommendation of the combination of gas log set and glass crystal bed has given us an amazingly beautiful fireplace.We can't wait for the weather to get colder to enjoy it every night!!!We cannot give any higher recommendation to the service provided by Bryan and Northwest Metalcraft. 5 Star customer service and results. Thank you
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October 2023 by Maryann Strnad
When I needed my 50 year old fireplace relined Bryan took the time and explained the options open to me. He caught things other quotes missed and I would have to deal with to be up to city code. He gave a fair quote, promptly scheduled and did the work neatly and cleanedeverything up. I would highly recommend this company and Bryan.