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August 2025 by ayden
good service
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June 2025 by Annie Cannata
Edit: the manager was very helpful and is actively trying to get me a lower rate. Tip: go straight to your location’s manager and don’t go through their online corporate support.
I have not had any issue with the staff or facility itself, however I’m extremely frustrated and disappointed because my monthly rate is increasing nearly 40%—just four months into my lease. When I chatted them for clarification, customer service representative simply said it’s due to high demand and that they reserve the right to raise prices whenever they want per the lease.
Of course demand is high—this is one of the busiest moving seasons in the Chicagoland area. But no advance notice, no explanation, and no consideration for how disruptive this is? Storage isn’t a service I can easily cancel. This would require renting a U-Haul, finding a new facility, and moving everything again. It’s a major burden.
This policy feels deeply unfair, especially so early in my lease. I chose Public Storage for its affordability and reliability—now I feel taken advantage of.
Please reconsider this approach, or at the very least, offer more transparency and flexibility for your customers.
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August 2024 by Wanda Austin
Customer service is great!
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August 2024 by Dan Rascher
David was an excellent help in getting me squared away in my new unit.
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June 2024 by David Brown
I used the 1600 East Davies facility temporarily, as I am a commercial driver and needed somewhere to store my belongings. I enjoyed speaking with Chris the facility manager and he was very friendly and helped me stop my ongoing payment as I had moved out . He even stated I would be refunded a portion because of my short usage of A024.
Thank you Public Storage for making my life easy
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June 2024 by Marlin C Rodriguez
Chris is great and assisted me with waiving my late fee and getting me a better rate for my storage! He was very nice and helpful. Thank you!
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May 2024 by Kevin Grossmann
Chris and Nick were both super helpful as I was opening a storage unit from across the country. Great service!
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March 2024 by Lis p
Theres literally poop all over the floors and amongst the walls everytime i go on the second floor. Ended up finding LITERAL ANIMAL POOP inside my storage unit INSIDE my items. Absolutely disgusting how dirty it always is everytime i go in yet my rent price keeps going up.
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March 2024 by Michael McGraw
Chris is very helpful and his advice helped us get moved in quickly.
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March 2024 by Sean Doherty
I recently rented a storage unit and received assistance from Chris, and I'm delighted with my experience. From our initial phone conversation, I was impressed by his organization and helpfulness in ensuring I felt comfortable throughout the process.Thanks, Chris!
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March 2024 by Antonio Stoyanov
Chris was very helpful and kind to me . Thanks
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March 2024 by Ilona Senkiv
Great experience. Chris, property manager was friendly, helpful, and kept great communication with me. The storage space was well kept, clean and they provided a public cart which was very helpful to move all my things in.
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March 2024 by Michael Loughman
David was super helpful!
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March 2024 by Michael Anderson
David was very helpful and made the whole process easy! Highly recommend!
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February 2024 by sue zelgart
David was very prompt / professional/ personal. … Easy process! Public storage is lucky to have him on their team!
