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March 2024 by Rigo ROSALES
Please stay away from this shop they do horrible work and they overpriced I brought 2 of my vehicles and I still need to bring them back so they can fix there mistake they are always talking about there master technician but he is no master only master he is messing up cars. I will definitely not be going back and I will give them zero stars in google review
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February 2024 by Tom T.
Had them change the oil and filter and rotate the tires on my car. I asked them to also check the brakes and brake fluid. They told me I needed to replace my rear brake pads (2-3mm) and rotors. They also told me my brake fluid looked watery and should be flushed and changed. The bill would have been close to $900! I declined the work on the brakes and had them checked at another auto repair shop that was recommended to me. They told me my brakes were good, the rear brake pads had 7mm left, rotors were good and the brake fluid was very clean and didn't need to be changed. I will not be returning to Real Autohaus! I just don't trust them!
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February 2024 by David Hendrixon
Excellent shop.The price point is aligned with the quality of work and level of service you will receive. I’ve been taking my car here for about two years and Jimmy and Mark are great to work with.
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February 2024 by Tim B.
They always say you should throw out the best review and the worst review because the truth lies somewhere in the middle but this place is absolutely top notch. Mark, the manager busted his butt with warranty companies, suppliers from Italy, and dealerships for parts in order to get my ride running perfectly. The repair list looked like a shipping container manifest a mile long but every issue was handled with extreme professionalism. Maseratis are notorious for their temperament and being difficult to work on but the crew at Real Autohaus kicked ass. Can't thank you guys enough! See you at the next oil change!
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January 2024 by Angela Theus
Exceptional service! Friendly staff! Quality service to my vehicle! They have always discussed in depth the service needed to my car and gave me a print out of the recommendations, so there is no question about what was discussed during my visit!
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January 2024 by Eliza A
I brought 3 of our cars in this shop for an oil change and whatever else it needed just a few days ago. The only good thing about this place was they were friendly but I felt ripped off! My mechanic of over 15 yrs retired and I was hoping that this would be my next mechanic. BIG NO!My 2016 MX5 only had 24K miles and they recommended work that was not yet due. I trusted their recommendations and went ahead with the services and checked later. They also said I needed new tires but I'm about to get winter tires so thank goodness I declined this service. On my way home today from Christmas gathering, my tire pressure indicator went off on the expressway, and I had to exit in a strange place. My car was just at the shop, how can 3 of my tires have dangerously low tire pressure??? While filling air into my tires, I also noticed that my car still had a good amount of thread on them. I don't need new tires but they could have put some air in it!2nd car was our 2001 MX5. My husband followed me home after picking it up. The break lights were out. Another thing they didn't check that my old mechanic would have caught.3rd car was 2012 Rav4. I knew this car needed a new O² sensor, and the tire pressure was low as well. I got it back right away and they said they didn't find anything else that the car needed.I'm not going back to this shop again. They are as good as any mechanic for a car that doesn't need any real work. In my opinion this place is friendly but not honest, also not thorough! Go somewhere else.
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January 2024 by Zlatko Delic
Took my car on short notice with an issue I had with a previous shop. No questions asked! Very friendly staff and really go above and beyond. They explain the issues in detail and very knowledgeable. They definitely earned my trust! 100 percent recommend and will be going back for any future related issues and services!
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December 2023 by A J.
I have looked far and wide for a trustworthy and reliable mechanic to service my European vehicle. Many places I called informed me that they would not and or could not work on my car until I called Real Autohaus. Michael, my advisor was helpful, kind, and honest with the work needed to be done. Fernando, my service technician took great care of my car and provided needed feedback. I have found the folks who I trust with my vehicle and if you want great pricing, honest work, with great customer service, this is the place you want to go to.
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November 2023 by Kush Patel
Horrible Experience, Customer Service is absolutely garbage and they want to take money from their customers. I had a coupon for a 'Fall Inspection Free' to get my vehicle inspected, when I went there they said that was only 'Visual Check' and for 'In-Depth' (where they would have to take out the tires, to see inside) check they would charge me $82.50. In the coupon itself it said 'Check Brakes and Tires' along with other checks where it is impossible to do a 'Visual Check' they described.I would never go here again.
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November 2023 by Joshua Mathews
A little pricey, but what isn’t these days? Customer service was amazing. Truck runs like a dream now. Real Autohaus performed basically a mini overhaul to my engine finding more problems the further they went in and did not charge extra for diagnosis and trouble shooting. I feel good about the work that they did and about the three year warranty.
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November 2023 by Natasha Robinson
The team over at Real Autohaus Automotive Arlington Heights is a force and a dream team. From the quality of repair, prompt response, professionalism and integrity! It’s pretty difficult in finding a mechanic team like this. I would rather go to them with my car than the benz dealership in my neighborhood.Thank you for the awesome work done on my car, see you guys soon!Services: Auto glass repair
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October 2023 by Jose P
Quality work. Would definitely recommend to anybody with an import car. My car is pretty much brand new with all the work they did.Services: Air & cabin filter replacement
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September 2023 by Steve Nieng
This has been the best place I’ve had ever taken my car for service , staff are great, very organized, on top of things as in making sure your vehicle is in top notch. Communication with customer was excellent . Always kept me informed with my repair. 100% will recommend this location to anyone.
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September 2023 by Sandra Dzik
Jimmy and the group at Real Autohaus met with two of our company vehicles recently. Understanding they are aging yet still needed equipment, Jimmy quickly problem-solved, offered options and repaired both to get us back on track with our business needs when they happen. Fantastic communication and I felt confident we had the best service possible.
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August 2023 by Tim S
On a recommendation, I've had occossion to have Real Autohaus service both of my vehicles. Both times Jimmy and Mark have been courteous, professional and informative every step of the service process. Estimates were thorough with no hidden costs and all work was completed timely.I will definitely be using Real Autohaus for all of my future auto needs.