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January 2024 by Mike Fell
Helpful staff and courteous even with the holiday rush.
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January 2024 by Lily Muller
Staff was incredibly helpful and very friendly. I had to leave several times throughout our meeting and they didn't even bat an eye. Big shout out to Ismael for being so attentive, kind, and professional. Highly Recommend!
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November 2023 by Jesse Pullen
Called because since the sprint merger I’ve been interested to see if they turned from their crooked ways. Just hs this lady hype up all their promotions and this 200$ gift card they would give me, and it sounded amazing I thought to myself “wow this is a great deal! Great customer service everything” then I get told how much they want for a down payment… do not let these people run your credit just to try and rob you. They had the audacity to tell me they neede 1k down as a down payment on a phone with a trade in! That’s absolutely absurd I’ll never ever even give T-Mobile a sight consideration for anything ever. Ad a business owner I vow to never ever use T-Mobile and to make sure everyone I know and network with knows that T-Mobile is a bunch of crooks
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November 2023 by Deborah Chun
I just got awesome customer service from a gentleman named Juan at this location.I am no longer with T-Mobile and there are no sales involved but he took time, smiled, and nice conversation as well even with people waiting.I appreciated it!
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October 2023 by Jelena Pejcic
Totaly unprofessional.I'm so disapointed.I waited a long time.Your store dont' have workers.I will not use your service,never more.
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July 2023 by Escorts A.
Good service and a good network coverage that serves both local and international it's a good deal
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June 2023 by Ryan Woodward
Gigi was super helpful in helping get a warranty exchange on my iPhone that was acting up! When Apple couldn’t come through, she was there to save the day
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April 2023 by Michael Scott
I have been a loyal customer for over 3 years and have 4 lines with T-Mobile and 2 of them are with Max plan. When I approached them on how do I get the free Samsung S23 they told me that I have to apply for a new line in order to qualify. When I asked them whether I could just drop one line and re-register it, I was told NO. My question to them was why and I was told sorry it's corporate policy. Spoke to the store manager and was told the same thing and if I am not happy I should contact corporate, when asked whether she could contact corporate to relay my plight, she said no I have to contact corporate myself.If anyone from T-Mobile Corporate is reading this, my question, is T-Mobile only interested in serving new customers and choose to ignore existing ones you guys are going to lose your loyal customers!
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April 2023 by Aida B
I am very grateful for the assistance I received while visiting this T-Mobil location. Ashley Lewis (Mobil expert) was so helpful, most of all, very patient with my, bit complicated situation. Level of her expertise, friendly and positive demeanor, and willingness to help is rear find. Thank you, Ashley and thank you T-Mobil.
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April 2023 by Richard Mota
I opened a new line of service for internet and the internet service was limited and unstable. I then returned the equipment with the added "FREE" phone and watch. I only opened the box for the "internet" and left phone and watch NIB. I was forced to pay 110.00 restocking for those items. Primary reason for new service was internet and that didn't live up to their promise of service. If I changed my mind or some other personal reason, I would pay re-stocking fees but this was a failure on T-Mobile and Co.'s end. I can imagine they deal with returns but each case should be handled accordingly?Thank you for the Feedback @T-Mobile.I am more than happy to discuss the details and give you an opportunity to re-consider.Feel free to contact me.
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April 2023 by Aarav Nigam
Loved the service Umar and Q had given us while buying a new Galaxy S23+ and getting a new line. Totally recommend this store in Rand Rd.
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April 2023 by Vince J.
No wait at all... immediately greeted by Juan.Stopped this AM as my cell had a charging issue.Juan had a solution & had it charging correctly!Also, he was informative regarding wifi plans while traveling in the air.No complaints here only praise!
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March 2023 by Furkan Yagmur
John was very helpful he sorted out all of my requests. Amazing friendly staff in general. Great T mobile location
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January 2023 by Emily Gamze
Sharlisa was extremely patient, dedicated, and helpful. She spent over an hour with my husband and I as we tried to transfer a line from a previous account over to our current account. She helped troubleshoot and got on the phone with customer service. Excellent customer service, highly recommend!
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January 2023 by Julie Lev
Exceptional Customer Service!I went to the T-Mobile shop on Rand Road in Arlington Heights and had a chance to meet Sharlisa. She has this natural ability to understand and feel what customers need and a fantastic power to meet their needs. I was amazed by Sharilsa's friendliness and her desire to help. While waiting, I saw her greeting some returning customers by name. Her dedication to helping a senior couple, who struggled to understand new technology, truly astonished me. Shralisa went far and beyond in helping not only me but other people around. I receive exemplary service at Tmobile store3SBI and highly recommend it to anyone.
