The Xfinity Store in Arlington Heights provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or exchange equipment. Reviews note that customer service in the store is often great, with staff described as helpful, knowledgeable, patient, pleasant, professional, and outstanding. Customers report feeling valued, respected, and heard. While waits can sometimes be long, service is often quicker than expected. However, some reviews criticize the phone app service as poor, mention that service can be expensive with extra charges, and report occasional service outages.
I need to make an appointment to set up my xfinity android phone that I just got. I cannot do it without help. The lady on the automatic phone line did not help at all. Also, when I went to get my other phone set up, they had not out my appointment in the book. When I got to the store in Arlington Heights on Rand Rd., they... read full comment
August 2026
Ashraf Hussain was very helpful and professional. He explained everything clearly and made the process easy. Great customer service!
August 2026
They are very courteous and helpful waiting at door entrance byo greet customers prompt service
