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December 2023 by VIP J
Great experience and safe system and enough to watch the bad people. Thanks again for keeping our home safe. We need to thank every hero who keeps our country safe too. ??
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December 2023 by Gerald Allmansberger
I have this alarm company for over 20 years & my father-in-law has for over 10 years.I have never been late on a payment or missed paying a bill with them.When I called to question as to why my bill went up ?Senior vice president Bob Lubeck proceeded to to tell me." Some customers are not worth keeping "Most unprofessional comment ever made to me in 63 years.Wow, there are way to many other alarm companies out there & this one may not need to keep long time customers.
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December 2023 by Zulu Man
Unfortunately, I am stuck with this company because of my HOA, otherwise I wouldn’t be with this company, hands-down, one of the most lacking in technology, lacking in their mobile application, their sensors absolutely suck, system keeps going down. and they charge you for mobile device app, and lastly not a single document or anything was provided when our system was initially installed.
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October 2023 by lsendless sigler
We have had ALARM DETECTION SYSTEMS for a very long timehere at SIGLER'S AUTO CENTER. No problems what-so-ever!Recently we switched phone/internet carrier and we had to have our fire alarm re-connected. I am the office manager and did notknow what was needed to get this done. The office staff was very helpful and the tech TONY explained everything and the job is done. We have a very old fire panel so it was a little more complicated than usual. I feel I learned a great deal today !!Sue Terschl
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October 2023 by Current C
Charged and got paid for services but still refuse to provide service. Their VP was insisting to make payment for future quarter to provide service for past quarters which they already got paid for. Very bad billing practices.
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September 2023 by Dave Monk
We've been customers for over 30 years and have recommended ADS to numerous friends. We are very happy with the service and support we continue to receive!
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July 2023 by kevin bradford
ok, i had my carwash broken into. alarm came in and it took one hour for them to call me , then call the police ?????? i had requested that a manager call me and i waited a week with no call. finally i called them. they were sorry that it happened and they really had no good reason for it. so iam working on some security upgrades one was another control panel at a different door. i asked if they could do something on the price of panel or labor. NOPE were sorry that we did not do our job you pay for
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June 2023 by Darla Medernach
I needed to have an alarm wire disconnected. I called ADS service and Vickie set up an appointment that would happen before 4:00. Luckily for me Joe the technician was in the area and answered the call before noon. He quickly identified the aforementioned wire and had it fixed in a jiffy. Thanks for the quick and courteous response.
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June 2023 by Jorie Johnson
Salesperson Peter was nice and responsive, but company's contract was absolutely ridiculous. 11 pages, poorly written and confusing, and worst of all, 100% unilaterally in favor of the company. Absurd what they wanted me to agree to and what rights they wanted me to waive. Employees are nice to talk to but any company that insists on a contract of this nature is hiding something. Will not do busines with them.
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November 2022 by Scott Bennett
I’ve had a great experience with this company from alarm install to minor service issues. The service staff are very friendly and professional. Service is dispatched quickly and the technicians quickly resolve any issues. I’m glad I selected them.
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August 2022 by bill
We moved into the St Charles industrial park just over a year ago, and of course were in need for a burglar and fire system. After a few appointments with other vendors, we decided to have ADS install out systems, along with the magnetic door systems. ADS had the best value for what we were looking for. It was a great experience throughout the entire process. Thank you ADS!
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June 2022 by Bill W
We moved into the St Charles industrial park just over a year ago, and of course were in need for a burglar and fire system. After a few appointments with other vendors, we decided to have ADS install out systems, along with the magnetic door systems. ADS had the best value for what we were looking for. It was a great experience throughout the entire process. Thank you ADS!
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February 2022 by Adam Motz
Only been using ADS for a little over a month now, but every single interaction with the company is extremely professional. They fix issues right away and are very responsive to any inquiries. Their techs are friendly and helpful, as well.
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September 2021 by Steve S.
We have had a security system at our home in Chicago from Alarm Detection Systems for at least two decades and I just wanted to write a review about how stellar their service and technician service is. Whenever there's been an issue, they have been able to quickly resolve it. We are having a new AC system put in our house and we needed to move one of our motion sensors. Our technician Nevil came out, provided suggestions, and had a new sensor replacement installed within minutes! Nevil had also been out a couple months back to resolve a technical problem (so technical, that I really didn't understand). He worked on this issue on the phone with his office and worked through it until it was resolved. This issue had to do with ADS equipment and there was no charge. Today, knowing that Nevil installed the new sensor, I know we won't have any problems. I highly recommend ADS!!!
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June 2021 by Joan Greco
ADS has always been there for us (33+ years). Very professional techs, phone operators responsive, on-time. We have updated our system several times, and used their locksmith services. Everything ‘gets done’Have recommended ADS to several people , home and business, and everyone happy n
