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October 2023 by Sarah Johnson
Just stopped by yesterday, and they had a great selection of clothes. It appeared understaffed, and the staff members there seemed stretched thin. Other than this, the store was excellent.
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July 2023 by LT T
I had the worst experience of my life at this store. One of the employees yelled at me coz I was unfolding couple of T-shirts to check if they would fit me, and this employee who didn't have a name tag on her kept asking me “ Are you gonna take it” while folding behind me. When I finally chose couple of T-shirts from that area, and going towards the counter to check out she again asked me “ Are you gonna take it”, I said yes(thank god I said yes, if I would have said no, she would have literally hit me, that's how aggressive she was) but then she again yelled at me saying “ You made a mess over here”. I was shocked to hear that. I felt so humiliated, everyone in the store could hear her. I just unfolded 3 t shirts and picked 2 of the t shirts to buy, and she said I was making a mess over there. Btw, isn't that one of her job duties to fold clothes in a clothing store? She literally then followed me to the counter and kept saying I made a mess over there. Oh my God! She was so scary. The other employees seemed to be scared of her as well so they didn't say anything. She is a latino, was wearing a mask, and is on the heavier side. She is not supposed to be in a customer service job if she does not know the basics of customer service. I immediately called customer service after getting out of the store, but I don't think they will do anything about it, coz I could see other people’s bad reviews and they also had the same experience as me with the same employee 2 months ago but they did nothing. I have been their loyal customer for so many years but after this I would never go back to Ann Taylor ever. Ann Taylor, sorry to say you are losing out on your loyal customers because of this ONE employee.
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June 2023 by Janett King
Was in there yesterday and service was horrible. To bad the store in Wheaton closed, these ladies at the outlet store don’t know what customer service is.
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May 2023 by Dr. Mohammad Shamsuddoha
Didn’t fit. What we look for
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April 2023 by Selma
My experience in the store was horrible; one of the employees yelled at me because I unfolded some clothes to see them better, isn't that what customers are supposed to do in a clothing store? The employee got very close to me. I felt threatened and humiliated. I thought she was going to hit me, she seemed crazy, the other employees did nothing, they seemed afraid of that woman as well. I don't know the employee’s name. All I can say is that for future customers to be careful next time they shop at this store. This is a brief description of the woman. She is a heavy, Latina woman with black hair. Lastly, I had shopped at this store before and never had such a horrific experience. I don't know how the store ‘Ann Taylor’ allows such employees to work for them. Her behavior is causing customers like me never to come back to the store.
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March 2023 by Gail Johnson
Nice store great selections. Discount prices
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February 2023 by marianna hudakova
Unhelpful and incompetent staff.
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September 2022 by Marsha De Volt
This was my first time visiting this store. It has a nice layout & had some great sales.
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May 2022 by Rameen Aman
The workers were very rude. I was trying to let my mom in so I can get money to buy the clothing and she started fighting with me, yelling that I can't let her in. I explained to her multiple times and she just kept yelling.
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December 2021 by Syeda Adiba Nuzhat
Big space with good collection. Staffs are attentive.
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July 2021 by Judy Case
It used to be a really nice alternative to the regular store but service to the customer had really declined. The attendants are not the most friendly and they are not really helpful. Prices are not the best as they don't reflect prices of an "outlet store."
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January 2021 by Judy Kessler Aronson
Always fun to see what they have. Great petite section.
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March 2020 by Joanna Bredlau
Good for work wear stables. Always compliments on my Ann Taylor dresses, shoes. .
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October 2019 by Britt M
This store is nice and big and was clean, thank you. Yall didnt have what I needed so I left buying nothing. Would probably come back if I'm not looking for one specific item. Thanks!
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October 2019 by germaine vanderheyden
Good prices and selections