-
January 2024 by Humberto Martinez
I opened an account mid 2023 with a promotional code from a flyer that was sent to me, the bank failed to give me the promotional offer. I reached out to the branch to get the issue resolved and it’s been several months to get an explanation as to why the offer wasn’t honored. No branch management has reached out even after calling the customer contact center. It’s been 4 months since it was to be paid out.
-
June 2023 by Jon Novak
Friendly staff and convenient location. They have multiple events a year for kids and families including Santa. Nice lobby location with tellers and bankers available
-
November 2022 by Jorge Nino
Zero stars if possible. Don’t come here unless you want your time wasted. If you’re into that, come here. Slowest drive up ever. Simple withdrawal took up nearly my whole lunch break
-
October 2022 by Kristina F.
Went in last week to get another debit card.. I had a lot of issues receiving one.. and in the end got nothing.. I never had sooo Manny issues with a bank before but I don't know what I'm going to do . They said they are investigating my account but until when I asked and the people there said I would get a call but got nothing... If I dont get a call by Friday I'm closing my account.
-
February 2021 by anna soto
They open late and close early. Super inconvenient bank. Will go back to chase
-
October 2020 by Susan Koepke
Wonderful bank with people who are always helpful. Because it is small you can get to know all the people who work there but still part of a large bank with all the advantages of a large bank.
-
May 2020 by yeehaw huntley
really weird bank. always pushing activities during the summer for some reason. most of them are somewhat fun but it seems expensive and like it maybe isn’t the best way to draw people in.
-
December 2019 by Nasaya Link
Worst experience I have ever had. I thought I was coming to a bank with integrity. Samatha was the teller I dealt with and I can not believe you would have some one with no manners, no self respect, or respect for customers. I came to cash a settlement check from with the company in which banks with Aurora Bank & Trust and I have never been so embarrassed and felt horrible like this from any bank. I ask that you guys take a closer look at who you hire to work with people and their money. Samatha was rude and got very loud with me and it should be on camera. Never again! I hope you take this matter seriously
-
October 2019 by Georgina Jorge
Great people working here. Always have great events for the community
-
September 2019 by LaLoca DaBadezt Castillo
perfect for the kids and educational
-
June 2019 by Evelyn Rodriguez
Loved your Today's Inspired Latina Event. It was excellent
-
January 2019 by Emmanuel Ramirez
If I could I would put 0 stars, they don't explain their promotions right. I wasted my time going to this bank. Stay away.
-
July 2018 by John Jordan
Never been there
-
July 2018 by Loren Yannuz
I went in to question and get answers about international charges which I had been assured wouldn't happen and since the rep who gave me this info doesn't work there anymore, well, the man in chrge at the time just offer to CLOSE MY ACCOUNT!!!! it was like...if you don't like it GO! unbelievable! the Manager was on vacation at the time, I wonder how many accounts closed while she was away
-
February 2018 by Catherine
This bank is simply wonderful! Everyone is friendly and efficient! I would recommend this bank to any small business or individual! They handle both business and personal accounts.