-
November 2023 by Brittney Bittner
I had an amazing experience at this location. Easy reservation, price true to expectation, good vehicle, no sales pitches, and very convenient and quick pickup/dropoff.
-
August 2023 by Anthony Montani
We reserved a truck with car dolly over a month in advance. I was contacted 5 minutes before picking the truck up and notification they have no dolly. I contacted customer service and they stated that it's the customers responsibility to check stock. This is a terrible company. Stay away.
-
July 2023 by Warren Komis
I reserved a large vehicle and they didn't have any at the time I was reserved for. I understand this happens, but their absurd policy doesn't let the local branches cancel the policy and the guy on the phone gave me the customer service line for the Avis instead. It took way more effort to cancel this reservation because of an issue on their end, not mine. If I tried to cancel online it said I couldn't get a refund because I prepaid for the vehicle. Poor customer service is literally built into their corporate policy.
-
June 2023 by Sandy Smith
I have been renting cars from this agency for years and have never had a bad experience. Their customer service definitely has rexceeded my expectations.
-
June 2023 by Katia Hernandez
They have no Cars available, and we have to travel tomorrow! Never bol work this company!
-
June 2023 by Jenna W.
Potential cyber attack on your rental order. I got a fraud charge during my rental while traveling Quebec Canada. Customer service is very rude when I call back.
-
April 2023 by Deirdra d.
I didn't rent from this location. I could find the Budget location I rented from in Lisle inside the Hyatt Hotel 1400 Corporeal Drive Lisle, IL.My rental was a Chevrolet Equinox. I had 3 issues with the condition of the car. The only reason why I kept the car is I was on a tight schedule, didn't want to cancel and go through the process of waiting for another vehicle as they had very limited rentals & the condition of the car didn't hinder the operation of the vehicle. 1. The outside of the vehicle was partially clean, it still had a slightly noticeable dead bugs on the front bumper. The agent tried to explain the car had been washed but it's difficult to remove dead bugs that hit the car when driving on rural highways. I am a female & not new to renting cars or ritual highway driving. I didn't need or want the excuse, just acknowledge the car wasn't throughly clean. I told him, I knew how dead bugs on cars accumulate. 2. The car was clean on the inside, but it smelled of cigarette smoke. I don't smoke, so for me the smell was stronger & noticeable. I thought the smell would go away after I drove away, it didn't. I purchased a small bottle of fabreeze spray & sprayed the vehicle. It helped a little. Thank God, it was a nice day. I was able to take my 3 hr highway drive one way with the windows open. 3. I noticed the windshield wiper fluid was very low the warning fluid light was on in the car & no I couldn't believe this was checked. The windshield was full of highway bugs, I couldn't remove them with no windshield fluid during my inbound 3 hr trip. Thank God it rained the nxt day during my drive home. 4. The agent wasn't at the location when I returned the car on the next day Monday morning during their open business hours. I left the key in their drop box. I called corporate the same day, I returned the car. I made my complaint with customer service. She apologized but didn't offer any discount for my inconvenience. I requested a discount. She offered & I accepted the 10% discount because I didn't have the energy to fight for a greater discount. It will take 3-4 days to be reimbursed for the 10% discount. . They have a sign in the vehicle about a $400.00 fine if a person smoke in the vehicle, which is why I made my complaint. I didn't want to be accused of that or any fraudulent fee from this establishment. I most definitely would have fought them in court if that had happened. Budget is horrible. I'll never rent from them again. I should have followers my first decision to rent via Turo as I do when I fly out of State.
-
March 2023 by Angie R.
Rented a car online. Arrive to the location for pick up and no available car. The man behind the desk was rude, unprofessional and didn't offer any solution other than come back or get a vehicle they have available and pay the difference. Will never use this location. It's a dump.
-
February 2023 by Evelyn Quinones
The man at front desk refused to rent to me saying my drivers license couldn't be verified ( he needs two forms of id for their “new” system) but when i walked in he only asked for a (1 form) drivers license and a credit card. Ive never in my life have had to provide more than a drivers license.If they need more than one form why not state that on the confirmation emails or the website or before my card is charged?I called customer service and they said they only need one form of identification and they ran my drivers license in the system and found nothing wrong, And they didnt provide me a reason to why they refused me a rental. Never had issues renting before.The kicker: their new system is calling his “manager” to “ok” my identification. What a joke.Was i just discriminated against? Seems like it.
-
January 2023 by Evelyn Q.
Do not recommend. Refused to rent because they couldn't verify a valid drivers license. Called their customer service and they didnt find anything wrong with their system or my drivers license
-
July 2022 by Bonnie B.
Reserved a car months ago, received numerous emails from them and even a reminder only to get there and NO CAR? BAD BUSINESS! Go elsewhere!
-
May 2022 by Kris Miller
Terrible people return the car on time they still added an extra $80 .... You would call it bait and switch or just stealing
-
April 2022 by Branden Gentry
We have been going here for almost 10 years and always had great service until the last 6 months or so. They are always short on vehicles no matter what time of the year.Deidre was the best, always going over and above but since she left, it's all downhill. We still attempt to use this location but more often than not we wind up using another vendor.
-
March 2022 by Tommy Wilson
Absolutely Awful! After making a reservation arrived an hour later and having a lyft drop off they had NO CARS! Instead of calling to inform us we wasted money getting there for nothing. to be told they had one SUV that had 3 Reservations on that vehicle! Absolutely Will NEVER USE BUDGET again
-
March 2022 by Susan Zimmerle
Pretty good service. If you have to book at the last minute though be prepared to wait and possibly delay your trip. If call before reserving online if it's the same day.
