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October 2023 by J P
These people are not operating honestly. The lady gave me a weird attitude when I picked up the vehicle. 2 months after I returned it, they tried t charge my credit card for "damage" incurred. There was absolutely no damage incurred, but I believe they think people will just pay it and move on. I involved the corporate office and demanded proof, and they withdrew the charge. The corporate office was helpful, but this location I believe is crooked.
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October 2023 by Epic Auraxinji
Don't book here. They will call you last minute before your assigned reservation and say they don't have the car you originally booked. Don't waste your time.
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August 2023 by Kiera D.
Rude customer service - car smelled terrible - price ended up being $200 more than quoted and signed off for. Corporate customer service can only undue so much of what they have done at the site level. If you have the choice rent from somewhere else.
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June 2023 by Kandy S
What a great place to rent a car! So nice, helpful, quick, & efficient - all in an easy access location. We highly recommend!
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June 2023 by Tk Nail’d It
I would like to thank the lovely staff!! I wish I could give them 10 stars because the customer service I received and the patience they had for me was outstanding and over the top. I will definitely rent again from this location. Keep up the great work!!
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June 2023 by Edgar Palomo
Great customer service! Always a good experience when booking from this location. Highly recommend booking here.
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April 2023 by Melissa Jenner
Thanks Budget, for not having the van we reserved 9 months in advance and forcing us into a smaller vehicle, limiting cargo space. We are far less comfortable and had to leave gear behind.
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July 2022 by Joe Martinez
If your looking for a great rental car experience this is the place. I’ve rented from the other rental companies and this is by far the best place around. Sadaf is the most helpful, professional, and nicest person I’ve ever dealt with. I highly recommend you give them your business. Thank you!!!
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July 2022 by Monty Abbott
The staff is excellent!!!! Sadaf Siddiqui was REALLY helpful. The van was spotless and in great working order. This is my go to place for local car rentals!
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April 2021 by Sandeep Kairamkonda (Sunny)
Great service
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February 2021 by Marie Ford
Airport cars are much cleaner than off port pick up sad
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January 2021 by Kerry Shanahan
In the COVID era we try to give more grace. However, Budget Car Rental in Naper West Plaza deserves nothing of the sort. We had confirmed a specific rental van prior to pick up. Upon arrival it was no where to be found. We were given a lesser version of the van. My husband drove it to our home and I followed. Upon inspection the car was...disgusting. The cupholders will filled with old chips. The dashboard and surfaces had not been touched. Cheetos were crushed into the seats and floors. In FACT there was a LOOSE bag of Cheetos sitting a la carte in the back seat. We scrubbed the car down ourselves and still found chewed gum stuck to the windows along with various other disturbing things. I wouldn't trust this company to provide clean and adequate service in the best of times but this was shockingly gross. No swipe of the vacuum or twirl of the dust wand here! I would 0/10 recommend this experience. Spend maybe $50 more and go to Enterprise or literally any other rental service. There was also major inconsistencies based on who we talked to about the drop off procedure. Thank you, NEXT.
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October 2020 by don Ander
The budget store in Shorewood was great the employees and management could not have done any more unfortunately budget lies in Rents you cars they do not have And then when you ask for a credit on your card immediately so you can rent somewhere else they tell you know it will be 48 hours so make sure you check all your limits good but if they don’t have a car you’re screwed
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September 2020 by Chris P B.
Service was good, attentive, understanding, no nonsense, cars on the other hand are crap, took one vehicle home just to find a major damage to a tire, returned, paid extra to take a never vehicle, paid extra a day, in my book Budget should have covered the cost, safety is my # 1 concern and all the available option based on my booking did not meet that criteria...
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August 2020 by Aristo Michael
First time i felt Budget is better than rest of them. Was on monthly rental for the past few months. Tried Enterprise and hertz before i accidentally came for 3 weeks rental with budget. Both price and service were really good. Was able to update cars in between as the have a wide range of vehicles(though their inventory capacity is limited). The price for SUVs were better than others(both online and instore). Though the lady recommended the byproducts, she didnt use the make-you-feel-guilty approach to push them on me. She understood my unique situation and extended rental promptly in a way i get better deals even if i was not available by phone. It was surprisingly far better experience than what i had with Budget(different city) years ago.(Ofcourse, they dont have the pick up/drop service like Enterprise and after hours drop off service like most other offices which they improve.)
