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August 2023 by Gabrielle Kelly
worker was asked a question and responded rudely. then kept peaking her head in the dressing room to see if we were still in there. once we finished she put a clothing rack and a chalk bored blocking the door way to leave the dressing room. me and my friend had to climb through in order to get out. i do not appreciate that at all was very rude. the cashier with the blue/green hair was very sweet and polite.
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July 2023 by Jane D.
Guadalupe Cantu is my favorite employee at this store. Lupe has the best personality and is very fun to be around. Everytime I see Lupe, I want to buy more things from the store because she makes me happy. Lupe also has the perfect height for this job. Lupe is unbelievably amazing at doing her job and I would like to see her with a promotion.Lupe is very approachable and friendly and always knows what the customer is asking for. I'm only coming back because Lupe's aura makes me feel really good inside :) .Saad is also a good worker, doesn't he work at the Aurora, IL location? Lupe and Saad are both great workers, love seeing them around :) .Please do promote Lupe and Saad, because I have proof that they both definetley do deserve promotions.Lupe and Saad are also very perfect role models. Lupe is definetley the best store manager that Charlotte Russe is capable of hiring.
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June 2023 by Tume Table
This store ok, but hella cheap and the clothes are pooor. Like what they made of? Also dont buy the jewlery. It toxic and may give you cancer.
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April 2023 by Mason Kleinmark
Can’t even hear myself think in here. Inappropriate music playing at full blast. Had to yell to be able to here the person right next to me
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March 2023 by Ashley Pankratz
There was a dispute about the balance of my gift card getting wiped out. I appreciate that the store took the time out to correct their mistake. Thank you for fixing it.
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February 2023 by Anthony Valdez
Cheap clothing, low prices, mad disrespect on workers. Bra, they looked sad, I hope this place closes.
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November 2022 by ashley sanchez
They are so rude to the customers. Wont be surprised if they close again. Save your time and go to another store.
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September 2021 by Evelyn Herrera
I went to return some shoes and when I went she said she couldn’t exchange them, even though I didn’t wear them I only wore them to try on and didn’t like them so I wanted to return them the lady there said her employees know to mark when a shoe has a dirty sole but obviously they don’t if they didn’t mark anything on my receipt, she had horrible costumer service don’t recommend shopping here.
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July 2021 by Maham Sheikh
Terrible customer service , don’t know their own return policy and very unprofessional. Doesn’t look like anybody there likes their job tbh…
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April 2021 by Rachel Kenealy
very rude worker when I came in today at 11:30 AM. Didn’t look like she wanted to work. Had a major attitude. Put everything I had in my hands back. Customer service needs to be worked on.
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December 2020 by Romero Soto
Good customer service, good quality items to pick
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December 2020 by Jenny Ostrom
ever since they reopened with new owner ship the quality has gone way down and not the same :(
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December 2019 by Reynaldo Rosales
Wife's favorite place to shop great deals!
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December 2019 by Becca Burk
They've recently re-opened this location, and it seems to me that the quality of items here have fallen significantly. Along with that their return policy states that they do not take returns or give refunds, only exchanges or store credit. That would be okay, but I've been in 3 different times since their re-opening at different times of day, and not one time had their dressing room been open for use, so there is no way to know if the item you are interested in will fit before buying. I really used to love Charlotte Russe but it seems that this location has changed for the worse.
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April 2019 by ImaTexangirl Goode
They have cute clothes , But the material won't last not even a month. Don't get me wrong I like the style but for the price I think it is to expensive for the quality the clothes are made .
