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December 2023 by Scott P.
Terrible institution. Not trustworthy, terrible customer service. No payment book, pay stubs or return envelopes for auto loans. Avoid at all costs.
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September 2023 by Taylor S
My son opened a new account with his first check and was so excited until the debit card didn't work. We went in two different times, had the pin changed, and still it wasn't working. Finally we got Ms. Mayra Santos. She was able to figure out the problem on the spot and got his card working. He was so excited and thankful for her excellent help. I appreciate not only her quick resolution but also her making my baby smile. His sister just got her 1st check and we will be back to see Ms. Santos to help open her 1st account. I think we've found our banker. Thank you for helping out.Simmons Family
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August 2023 by Tyanna W.
I would give this branch a 0 rating if it was possible until I worked with Amy. Everytime I have been there before working with Amy, I would get different information from different tellers about services that can and cannot be given if you are not a direct member of earthmovers, the customer service is horrible and they seem to make up their own rules if you are a member of a different credit union. I would definitely not use this branch if it wasn't the closest in proximity to me. But I recently encountered teller Amy (AZ-005) here, she is very pleasant, professional and courteous. The tellers need to take some training from Amy. I had no issues with Amy doing the same transactions that other tellers at this same branch told me couldn't be provided to non members of earthmovers. I will definitely continue to come here and ask for Amy Everytime!!!
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March 2023 by Alexander Bettelheim
not even open Wednesdays. and card gets declined with sufficient funds. I DO NOT RECOMMEND for grown adults with bills. Multiple failed transactions. Doesn't directly build credit. No one will answer your phone call after 5 or on a weekend. Did I mention some locations not open on Wednesdays.
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December 2022 by Sabrina Alonzo
Shoutout to Katie at the Farnsworth branch for outstanding costumer service! She was professional, welcoming, and most of all made my appointment experience one to never forget. I look forward to experiencing needed appointments with Katie in the future. May this Kudos and review help anyone else out. Once again thank you Katie for all your help today! It was greatly appreciated. May you have continued growth and success with Earthmover Credit Union! Thanks again, Sabrina. :)
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November 2022 by Rebecca B.
I have banked with ECU for almost 30 years. They have good banking products without excessive, unreasonable fees. The staff always treat me well with care and compassion. This bank is community connected as they do things like the annual shred event and fundraising for local families that have been devastated by accidents or illness. These are values I can really get behind. I haven't lived near an ECU branch for many years, but it's so easy to do business with them remotely. They have a simple and easy website, there are plentiful networked ATMs (often other credit unions) NATIONWIDE where I can do fee-free withdraws and deposits, and calling them has never been a hassle. In a world where businesses are often too big to care, ECU is different, treating each customer like a member of a small community.
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September 2022 by Enrique Barrios
How the hell is the max on your debit card 100.00. Cant even buy groceries with that. Wow
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September 2022 by Irma Medrano
When are you going back to opening phone lines @ 8am.Sometimes customer has questions and need answers ASAP.
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August 2022 by Morgan A
Do NOT refinance your vehicle here if you do shipt, Instacart or any delivery side gig. They will flag it as commercial and say that you don't qualify AFTER submitting the loan. Save your credit from being ran if you do deliveries for extra cash. Even if it is every so often. They told me that they submit applications regardless and will not let you know that they don't accept people who do side gigs until after the credit and application is already submitted. I think it should be known in advance to save someone's time and credit from being ran if they know that they will NOT accept someone who uses their vehicle every so often to do deliveries. So don't waste you time if that is the case for you. IF you decide to refinance elsewhere ask if they will accept you for using it every so often to make deliveries, if they say no, save yourself the time and look elsewhere.
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August 2022 by A W
I appreciate they gave me a car loan ($20000). I do not appreciate that even though I was never late on my car payment nor credit card they would not give me a personal loan ($8000) when I needed it. And they put an extra inquiry on my credit report to give me a credit card I did not ask for right after they approved my car loan. I asked them to remove the extra inquiry but they refused. This hurt my credit score. I had to deplete my 401k for the loan money they refused. I have my car title; so I will never do business again with this institution.
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May 2022 by Morgan Adkins-Hamblin
Do NOT refinance your vehicle here if you do shipt, Instacart or any delivery side gig. They will flag it as commercial and say that you don't qualify AFTER submitting the loan. Save your credit from being ran if you do deliveries for extra cash. Even if it is every so often. They told me that they submit applications regardless and will not let you know that they don't accept people who do side gigs until after the credit and application is already submitted. I think it should be known in advance to save someone's time and credit from being ran if they know that they will NOT accept someone who uses their vehicle every so often to do deliveries. So don't waste you time if that is the case for you. IF you decide to refinance elsewhere ask if they will accept you for using it every so often to make deliveries, if they say no, save yourself the time and look elsewhere.
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March 2022 by Tony S.
MATTER OF FACT: I went to apply for a small car loan. The young woman with dark hair took my information, entered the information in the computer and kindly let me know I could wait at the branch or wait for a phone call. I chose to leave. The young woman did return my call requesting more information. Since then I HAVE NO BEEN CONTACTED WITH THE STATUS OF MY LOAN REQUEST. I did secure a loan and a vehicle and was shocked to find EARTHMOVERS ran my credit check. Are you kidding me? Do you think i wont spread the BAD word when I am watching a football game across the street or getting pizza a couple blocks away? I can guarantee everyone where I work already knows this information.. And finally, when you walk in and see a wrinkled poorly printed 8×10 piece of paper taped to the wall, One should hope they aren't reading your financial disclosures. I'm emailing the NCUA to figure out if it is legal to run my credit without offering an answer to whether or not I was approved or denied for a loan.
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December 2021 by John Lemos
My ex wife was friends with Jamie that work there. And they rob me for $50000 With the illegal notification I was locked up at the time
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November 2021 by shaun weeks
I loved banking here. They don’t nickle and dime you on fees. Great customer service.
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September 2021 by Scott Powell
They really don't know what they are doing. We refinanced a car loan with them in 2019... I don't recommend them. Things were added to our loan that we did not want or agree to, we had to request they be removed The "can't" tell you how many months you have left without pressure. In addition "they don't have the ability" to do automatic payments.Take your business elsewhere