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January 2024 by Chris Stewart
Great service/very nice people!
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January 2024 by Shar Edwards
My "refundable" deposit was not returned and every time I call to ask why, I got a different story and different excuses. This is not acceptable. This rental should not have cost me anything out of pocket, but I am out $180 , 2 months later and no resolution. Absolutely unacceptable.
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January 2024 by Kristen Vangen
Brendon was awesome! Totally went above and beyond. We will definatley come back here to rent from him again! Thanks so much!!
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January 2024 by Yonce Can
Chansler is THE BEST . He made my rental experience fast and easy . Definitely worth the time and money spent here . I will be back again !
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January 2024 by Jennifer Villa
Super nice they help us find a car and it took us less than 30 minutes
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January 2024 by Perla Rubí S
Rented a car from enterprise for the first time and all I can say is that it is alright. Counter person was nice, she made paper work an easy task. However I will say that I am unsatisfied with the cleanliness of the rental car. The car had a card/note that claims that the car has been clean and sanitized. And it so happens that the card was right by a dirty spot (pic 1,2) which to me seems obvious that would be noticed by the person in charge of sanitation, I ran that same wipe through the dirty spot and it came off but as the client I think that should have be handled by the company. I also found a water bottle cap (pic 3) in one the back seat door compartments. If you claim to clean and sanitize the car.. I would have liked to see those claims in the rental car I had.
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November 2023 by Karen Greenwood
The team at Enterprise in Aurora is always professional, efficient, and friendly. I wouldn't go anywhere else to rent a car.
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November 2023 by Ray Dunn
The staff did their best. But they never seem to have the car they say they will.
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October 2023 by Kimberly Phillips
I only rent from Enterprise because I always have an awesome customer experience. They are the best!!
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September 2023 by Tim Hope
Customer service was very friendly. In and out very quickly. They even gave me a follow up call to ensure everything went OK. Top notch ??
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September 2023 by david white
Got an upgrade of vehicle at Enterprise office. We picked up car early but counter person said " its ok I'll push it to your pickup time" When we returned car, counter person said we misunderstood and we were charge more. I would not have taken the car early if that was made clear. Went back to find something a forgot and they said it's not in car. Looked under front seat (car had not been rented the next day) and it had fallen between seat and door jam. Poor customer service. I would prefer not to go back to that office again.
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September 2023 by Alan Jimenez
I had to rent a vehicle because my vehicle’s undercarriage was damaged. I tried to change my drop off location to one in the city where my vehicle was being repaired and these people wanted to charge me $75 just to drop it off at a different location. There was ZERO flexibility and they did not make any effort to work with me. Vehicle was dirty in the inside to the point that I thought the windows were fogged up, only to find that they were nasty as hell. Never renting from Enterprise! Be very careful.
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September 2023 by Jessica Rue
Poor score for the Aurora IL location: scheduled a pick up and had to call to ask where they were after being 20 min late. Eventually was picked up and brought to auora location. I reserved a sedan (im under 5' so I can only fit into sedan type vehicles). The only sedan that was available had damage to the rear bumper that wasn't checked by a mechanic and the worst of it was when I opened the door it smelled strongly of weed smoke. I couldnt take the vehicle. There were no other sedans on the lot, so they told me I'd need to go to another location. I asked if they could drop me off at the other location (same distance to there as it was my home) and they dropped me off at home. I didn't bother going to the other location. Poor service and massive lack of planning, and little to no quality check on the car they were trying to lend me.However! I recently rented from the Naperville location and it was a fantastic experience. Naperville gets 5 stars all the way.
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September 2023 by N H Perez
Enterprise deserves all the stars you can give! Thanks to all that helped me get my rental for my business needs. They have really kicked it up a lot!8/29-9/1 dates
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August 2023 by Jon W.
I had the pleasure of renting a vehicle from Enterprise Rental in Aurora and was thoroughly impressed by the exceptional service provided by Sarah, the manager. She went above and beyond to accommodate my preferences, ensuring I got the perfect vehicle for my needs. Her attention to detail and commitment to customer satisfaction were truly remarkable. I wholeheartedly recommend this location for a seamless and customer-centric rental experience, thanks to Sarah's outstanding efforts. Thanks again Sarah and Enterprise! Best, Jon