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September 2023 by Braylen Meredith
I love express .. However the Fox Valley store gets a ZERO for customer service. Especially the store manager Hannah. Sadly I just observed her been super rude, and inpatient to a customer who only wanted to exchange a shirt and spoke very little English . The lady exchanging the shirt had her little 8 year old girls translating for her. When the manager walked away irritated that she had to go look for another size, The lady said to her girls she wanted to cry and felt helplessness because of the way she was been treated at a place where she is spending Money.. Although the manager did not speak Spanish, she could have gotten help from the other employees at the store who might have spoken Spanish , or she could have shown more patience,respect and compassion to someone who is spending their money there and needed help ! …I felt compelled to write this review on the lady’s behalf.. I was next in line and to my surprise Hannah’s attitude was still the same. Arrogant, unfriendly and just flat our RUDE! She asked me for a tracking number which I did not have, she told me to look it up in my email. I mentioned I have returned clothes before w/o needing other than my ID, my express credit card , or phone number. After struggling to find it in my emails she finally got fed up and asked me to just enter my phone number which could’ve been done when I first said I didn’t have it.. When I asked for a manger she arrogantly said “I am the manager” .. Which was even more DISSAPOINTING!!! How can someone like Hanna be in charge of the store ???!!….So far the worst experience at my favorite store !And to the lady who wanted to cry! Keep your head up and don’t let ignorant rude people ruin your day .
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August 2023 by Ryan Brody
Wanted to give a shout out to Abigail. Above and beyond customer service. You can tell the people who love their jobs - really makes a difference!. Will be coming back
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June 2023 by Jeyadev K
U get super stylish dress but less collection.Currently sale is going on. Grab it before it ends
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February 2023 by Gerald Smith
Wide variety of clothing, mainly for the younger crowd. Friendy service and usually some pretty nice discounts as well.
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February 2023 by John Hoss
Great clothes that actually fit well
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October 2022 by Karley Griese
I am a frequent customer at express. I came into this location around 8pm and was ready to try on at 8:10 noticed the fitting room has a clothing rack in front of it. Three associates were standing talking at the register nobody could bother to ask me if I’m doing okay or bother to tell me the fitting rooms are closed. I spoke up and asked excuse me are the fitting rooms closed & the male associate was rude and short then went back to gossiping at the register. Fitting rooms are closed early but all the associates standing at the register talking instead of working. Really disappointed at this experience will be going to another location now on.
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September 2022 by THỊ CHI KIM
Received the salesman very lost. They don't want to receive customers. I need to buy clothes for my husband, need some help, but want to kick me out. Just because my 5-year-old daughter accidentally sat on the shelf and fell down, my child scratched her leg and couldn't walk. but they didn't ask a question but said hello and kicked me out. the clothing store is very famous but it shouldn't have such bad staff. sorry I don't want to say it but I'm so sad. I hope the next time I go I don't see him.
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August 2022 by Marie Sacco
I love the customer service at this store! The young lady at the counter remembered who I was ,what I bought last time and was so pleasant to work with! I'm definitely going back
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July 2022 by Michelle D
The clothing is exceptionally made! Miss this store! I need to make a come back here, update my closet.
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June 2022 by Jhon Kelvin
Customer service very bad employees are rude don’t know any thing won’t help customers I’ll never go there
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February 2022 by Dana Henry
Nice clothing, but still a little expensive compared to other stores in the mall, but it depends on your budget. The staff is nice and willing help.
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December 2021 by Syeda Adiba Nuzhat
Large space with quality products. Bought a jeans which is comfy.
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October 2021 by Liz M
Jeniah was polite and helped us pick out a suit. She made sure we had what we needed and went above and beyond. She made our experience pleasant and personable.
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October 2021 by Cheryl Bell
It was ok. We didn't get the thing we had actually come to the store for. The description online didn't match the item there. But other than that, the staff were very helpful.
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September 2021 by Ladan Javadi
Always find the perfect thing.
