The FedEx Ship Center in Aurora, IL offers a range of services including packing supplies, boxes, and FedEx shipping options. Customers can have shipments held for pickup or schedule residential deliveries through FedEx Delivery Manager. The center provides cost-effective expedited, standard, and economy shipping services, with FedEx Ground reaching more locations faster than UPS Ground. Reviews highlight friendly and helpful staff, with one employee fluent in both Spanish and English, going above expectations to assist customers. Customers appreciate staff members who are kind, patient, and willing to help with various needs. The center's location within a FedEx warehouse makes for a convenient and efficient shipping experience. However, visitors should note that packaging tape is charged separately, so packages should be securely taped beforehand to avoid extra fees. Overall, the center is praised for excellent customer service, especially by those who had challenging experiences elsewhere, making it a reliable choice for shipping needs.
Excellent service and I don't remember the name of the person who helped me but he speaks Spanish and English and is very friendly, thank you
June 2024
I missed my package at home even though I did the online signature, I went to the facility where my email said it’s be after 4pm. It was not there but Gabe at the front counter did more than I would expect from him/his position to let me know my options. He even called me later when my package arrived at the facility.... read full comment
March 2024
Great service and the gentleman was able to help in Spanish.
