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January 2024 by shreyash patel
Not good service here
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December 2023 by Corey K
Invest your money elsewhere. Trying to work with securities staff here to receive funds has been one of the worst financial experiences. Staff are unresponsive, difficult to communicate with, difficult to reach, and inattentive to the requests of customers.
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November 2023 by David Pierce
Went to the bank today to open a CD. Waited for 20 minutes even though the lobby was empty. When I inquired about the wait, I was told I could make an appointment and come back latter. I left and my business with them is going too. Worst public service attitude.
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September 2023 by LAEL HUGHES
Clueless, the personal bankers here are clueless. I’m not disgruntled but I’m extremely irritated for my time being wasted. I applied for a personal loan for 50k. I have an 800+ credit score and zero credit card debt and I have a 6 figure income, no negatives at all that would prevent me from obtaining a loan. I asked what was the max amount I could apply for, at this time it would’ve been great to let me know the limit for people that don’t bank with 5/3 is caped at 10k. Also they had me come in the bank when this could’ve been taken care of over the phone. I care that they wasted my time and added another hard inquiry to my report. This isn’t cool. And it wasn’t cool that the personal banker didn’t understand how interest rates work, I nearly ran out the door when she added the prime rate twice and quoted me over 20% APR… YIKES. This all occurred over two visits with two differ bankers I have to add. A little transparency and a little more training can go a long way. And Whoever from 5/3 that will review this review, please email me if you think any part of this review is false. I’d be more than happy to confirm this with the appropriate documentation. I’d love to show you how I went to another bank that same evening and underwriting approved me the very same day with a lower Interest. Special thanks to US Bank in Geneva IL. Carmen was awesome.
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June 2023 by Rose Orozco
Not the same workers ? all the polite ones gone or moved up
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May 2023 by Brian Watkins
I've been banking at this location for the past 2 or 3 banks before it became Fifth Third. I moved out of state last year, but was still banking with 53. My family decided to buy a house, and needed to wire transfer the closing costs to our title company. I called and talked to Melina Carlon on 2 different occasions. The first time I talked to her, she told me there was no way that they can do a wire transfer for me unless I am physically in the branch location. I explained that this was not possible as I live in another state. Melina then suggested that I open a bank account in my new state and write a check to deposit the money.I followed her advice, but the new bank put a hold on the transfer (they US Bank, have been extremely helpful in getting this hold removed so I can finish closing, thank God).When I went back to Melina, and pressed her on why she couldn't do the wire transfer, she messaged her boss Deborah Wheeler. Instead of hearing back from Deborah, like I requested, Melina called me back and said that she CAN now do the wire transfer (mind you the money is still pending transfer to the new bank). She asks me to sign and fax back a copy of the wire transfer form along with my drivers license. I send this to her, and she emails me back with a transaction number to give my title company.That transfer never happened. The following Monday, I emailed Melina back and she informed me that something happened, and she need a new signature with todays date. By this time, the money had left my 53 account, so I asked her how she was going to do a wire transfer for me when there was no money in the account for it?She told me if I put the money back in the account she could help me. Unfortunately, it's too late for that.I sent a message with all of this to her boss Deborah, didn't get a response.Had Melina just tried to help me in the first place, instead of brushing me off on another bank, I would have moved into my house yesterday. As it stands, we are still waiting for the funds to fully clear so that I can close on my house.As a side story, I tried many times to get any kind of help from their online customer service. They would only insist that the branch location was the only one that could help me.I wouldn't recommend this branch or this bank to anyone.
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October 2022 by Unknown Unknown
Won't keep the lights on 24/7. Not good for the neighborhood. Adds to the crime. Shame that the building doesn't listen. Clearly. Doesn't care about the neighborhood only about their profit.
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May 2022 by Calvin Hooper
Bank is never organized and is always screwing up and placing checks on hold and never notifying when this happens
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October 2021 by Daphne Morales
nice employees and very helpful :)
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August 2021 by Amanda D.
This location is always so slow when answering the drive up windows. It always takes forever, literally wasted half of my lunch waiting. I just wish that they acted like your time meant something. All other locations are always so much faster
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December 2020 by Alva Luz Rodriguez
The people are really nice, but every 5/3 bank need electronic doors for the elderly & persons w disabilities.
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December 2020 by kathleen root
Great Great Great customer service!!!! Fast, professional everything you expect and more!
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November 2020 by Louis & Cristine Verive
Opened an account there yesterday and Danielle helped me. She was really nice and walked me through the different options. Overall a good and friendly experience.
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November 2020 by Brandy B
Worst experience ever. Will not be back. Husband tried to cash his check with was with 5th3rd and they refused to cash it saying they couldn't even verify their own check. Waited over an hour while they talked amongst themselves. Finally after calling the owner if my company they Finally cashed it?
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November 2020 by Do It Yourself
What a trash bank. Charged me to cash a check from. Them then asked if I wanted an account. Spent over an hr there while they tried to figure out how to cash a payroll check. Now we know why they are trash
