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February 2024 by Brigette Watson
Did a great job, very nice people
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January 2024 by Jerlix Anyela
Terrible service since they never gave me my car parts and the person who works there named Isabela just dragged her feet and kept the car parts and is very rude and a liar
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January 2024 by bryan jdm
Can’t ever get ahold of them horrible customer service
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January 2024 by Zulma P. Zarate
Inefficient. It took them over 6 weeks to fix the car. The insurance paid without problem and yet every week they extended the due date. No management or service person with a good attitude or service. The secretary only says that they are working on it. If your insurance tells you to take it to this place, consider it unless you don't need the car for more than a month.Inefficient. It took them more than six weeks to fix the car. The insurance paid without problem but they extended the delivery date. Nobody gives him reason or service. The secretary just says that they are working on the car. If your insurance sends you to this location, consider it Unless you don't need your car for more than a month.
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December 2023 by Jessica Romero
Worst company ever please don’t go my car was there for months and lady kept ignoring my calls
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October 2023 by Robert Messersmith
Do not use this shop EVER. My car was taken here after an accident on August 5. As of this writing, September 28, 2023 I still do not have the vehicle back. They went back and forth claiming they did not receive the check from the insurance and now are avoiding calls. This place is a scam. Do not waste your time. Deserves a 0 out 5.Service: General repairs & maintenance
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July 2023 by Rick Ponce
WORST. BUSINESS. EVER!Brought my car the morning of June 5th and did not get it back until July 19th. 6 weeks and 2 days total.These people are not professional at all! With all the ignored calls, being on hold numerous times and once for 30+ minutes with no follow up. These ladies and crew are completely airheaded, incompetent and have absolutely no clue about delivery dates or when the work will be completed.I was so frustrated due to the lack of service, I had to go there and speak to someone personally. Upon arrival, no one is in the office, was ringing the bell for a couple minutes and nothing. I walk to the back and see this lady talking and eating ice cream. No wonder they dont answer or work. I damn near got belligerent.Not a single care in the world. You ask them a question and the answer is always, "I dont know." They absolutely refused to let me speak with the owner Steve and did not want to provide his phone number. Doubt this guy even exists at this point. Hes always on vacation or not available.I did not want to believe all the bad reviews until they started to happen to me and the horrible stuff people said had come true. My car had 127xxx miles on it at drop off, now its 129xxx. Complaints get nowhere anyway.I even had to file a BBB complaint with no resolution because they ignored that too. This is more of a scam than a business. Straight pathetic and embarassing. The list goes on and on, but I say all this so the next person will know what its like. Dont bring your car here. Heed my warning.
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July 2023 by Denise Daniels
Gm this place has had my car for over 4 months and with full payment up from please make sure your kids do not get a 2nd or 3rd party insurance cause this place has had way more time then any place I've ever been to and yes I've been a rental the whole time time ,this place needs to do better or go somewhere else...Today is July 7th and this horrible place still has my car this place needs to shut down and the Ladies whom work her are the worst,rude,and nasty need to be let Go... this place has had this car 5month with full payment. Please let your insurance company know to drop this place or you should drop them . Hopefully folks start picking this place Everyone needs there cars...This place should be shut down by the state. ..Omg today's Date 7/19/2023 I just received a Chicago ticket in the mail Watch this place my car still here with full payment now who's driving my car from Aurora to the City or Using my Plates,Chk when u got your tickets and chk the tollbooth one too. 5months no car. Reach out to the Mayor and whatever ward you in this place needs to be Shut down..Services: Auto body & trim repair
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July 2023 by Khayla Aldridge
They’ve had my vehicle for months only to keep pushing pick up date. Every week it’s something new they tell me. They never answer the phone. Also stated they do not have any manger or someone higher up to speak to. Reported them to insurance and attorney’s general.
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July 2023 by Quentin Drew
Very unprofessional. Spoke with different individuals who would say "let me find out" and never call back. Definitely would not recommend to anyone
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June 2023 by Lizbeth Tapia
My car was at a previous shop untouched. Just sitting there for almost 2 months. Called my insurance and got it sent to this shop and let me tell you I left out there with an amazing job done to my car! Every time I called they gave me an update on it and how much longer it was going to take. Got it back within weeks! Had a problem with my back sensors, told then right away and they fixed it that same week. Every one there is so nice too ? one of the workers made sure I was happy with the work before I left the shop. Definitely recommend!Service: Body & Trim
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February 2023 by Bob Mueller
Nobody answers the phone, nobody knows how to order parts right. 5 weeks turned into “next week” then “this Friday” “oh no next Thursday” literally give you the run around IF THEY DO answer. If you want to be car-less for 5 months for a simple front fender job, this is the shop for youService: Body & Trim
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January 2023 by Briana Randle
ZERO STARS!!! ZERO STARS!!! DO NOT GO TO THIS SHOP!! MY CAR WAS STOLEN OFF OF THEIR LOT UNDER THEIR CARE!!! THEY LEFT MY CAR UNLOCKED, OUTSIDE IN THE OPEN, WITH MY KEYS INSIDE!!! I live an hour AWAY from this body shop and I arrived to pick my car up on the day they said it was ready. When I arrived they said they were getting my vehicle prepared and soon after came back out and casually told me they could not find my car and to come back on Monday. I told them I would not be coming back and they needed to find my car ASAP or I would call the police. I called the police and they had them run the camera’s back and found out that my car was stolen!!!! The Mechanics stories were all over the place claiming my car was inside of a gate but my car was in fact outside the thief went through just about EVERY car in the lot and got inside my car and drove right off and they didn’t even notice until i arrived to pick my car up!!! Mechanics also admitted that they often leave people keys in the cars (in a open lot) due to them not being able to keep up with keys. They showed no compassion towards me except the Hispanic mechanic. DO NOT GO HERE!! OWNER STEVE NELSON NEVER EVEN SHOWED!!
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October 2022 by Jeff Foresman
My bumper got pretty banged up and I was told to go here because of insurance contracts. At first I had trouble getting ahold of them for updates but then they surfaced and got my car done ahead of schedule. When I picked it up, my car was repaired perfectly, the paint matched and my car was detailed. Overall I had a really solid experience here.Service: Body & Trim
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May 2022 by Wonder Women Queen
Thank you fineline collision— I was a little worried because of the reviews I read —- but you guys did a fantastic job on my vehicle.. highly appreciate it… thank you to the receptionist @ the desk she kept me informed weekly great job…Service: Body & Trim
