-
February 2024 by Hazel B.
Very good service.
-
March 2022 by Mr. Macias
Very professional got me in and out in one day .
-
November 2019 by Hope A.
There is no better place to take your car. They are so honest and care about their customers. Came in with what my dealership told me were bad back brakes, and was told that they were in perfect condition and didn't need to be replaced yet. They then rotated my tires for me as well. They could have easily replaced the brakes and charged me for it, but instead they told me the truth. They earned a customer for life.
-
October 2019 by Derrik B.
Let me tell you about my wonderful experience at Robinson's Auto Repair. First, the service was top notch from start to finish with a friendly face when I walked in the door. The service was quoted honestly up front and completed in a timely manner. It's hard to find someone I can trust with the repairs to my family vehicles, and I know that when I bring my car here it's going to be a positive experience.
-
August 2019 by Trish A.
Have been going to Robinson's for many years. Excellent customer service, very friendly and accommodating to our schedule. They always get us in right away and fix the problem. Seem to be very reasonable in what they charge. Couldn't think of bringing our car or truck anywhere else when we already have the best !!
-
August 2019 by Ruthanne W.
My husband blew a tire on orchard road he drove slow and got to Robinsons but it was at 5am. They dont open till 8am which he understood and waited in his truck. I met him and found out they didnt have a tire to fit his Ford F-150? This place is called Robinsons Firestone Tire and Auto? and you dont have a tire, its not like its an off brand truck? It was 815am. So I had to call Firestone in Montgomery and YEA they had a tire, no problem..so I drove him to get the tire and drove him back.. then find out they told us the wrong size and I was headed already on my way to work and my poor husband who is a very sick man started walking! yes walking alll the way back about 4 miles if not more back to firestone because Robinsons didnt offer a ride to him, all this while pushing the dang tire that didnt fit. He stopped and called firestone and they told him "oh no dont walk its tooo far, they would bring him the tire" HOW NICE IS THAT! they bring it right away and by this time its around 10:30am. My poor husband had already been there since 5am.Robinsons didnt care, they made him wait! it took him 8 hours to get a tire on his truck and you call Robinsons a customer service place . I wouldnt go there again if it was free! I am so disappointed in Robinsons for their service, the way my husband was treated! I cant even think about ever sending anyone to them for nothing! Firestone is Montgomery is AWESOME, they are kind, their customer service is outstanding and they truly care about their customers! Robinsons lost us, they could of had a 700 sale for 4 brand new tires but we are going thursday to FIRESTONE! THANK YOU FIRESTONE IN MONTGOMERY FOR BEING THE BEST!
-
August 2019 by Niamh D.
Came in here because I was driving and need antifreeze. They helped me quickly, were friendly and were kind to a mom who needed to get home. Thank you!
-
February 2019 by Tina E.
I used to bring my old beater car here yrs ago & between them and merlins200k shop we kept her going as long as we could. Now I have a newer car that I use for long work commutes & rideshare driving on the side. They do the Uber inspections for$ 20. They are honest & professional & Relatively quick with all of the maintenance I've had done there & never have to go back the next day cause something wasn't finished right- I'm talking about you Discount Tires now that my TPS sensors are forever messed up. I highly recommend this location & the 1 on Randall in Batavia!!!
-
November 2018 by Brian B.
Cannot day enough about the exceptional level of service I've experienced here. They saved me from being bent over a barrel at the dealership when my 2015 grand cherokee's radiator cracked at 40k miles (just out of warranty). They fit me in first thing in the morning had my Jeep waiting for me as soon as I got off work. Friendly knowledgable staff with incredibly fair prices. These guys get all of my service!!!
-
July 2018 by Anastasia C.
They are always do a great job. You can really tell they care about their customers & very honest with pricing/ what needs to be done.
-
July 2018 by Taylor L.
I can honestly say that being a female and not knowing too much about cars, that Robinsons has always been my goto place when my Jeep needs maintenance. I have never felt that I have been lied to or cheated as I have felt at other places. I do have an older Jeep and I am a frequent customer but I can truly say I have never been dissatisfied with their prices. My car had broke down three times within a month and they were generous enough to give me a discount that was bigger than the ones in the valpaks. I go there for everything, even their oil changes even though those are just a tad pricey, but they do it right and I trust them 100%.
-
July 2018 by Thomas R.
This review is long overdue. Family member told me about Robinsons a few years ago and I decided to give them a try. Started out with basic oil changes, etc. When I took my vehicle in for more services, I started to notice quality issues with the service provided. The first one related to forgetting to put on a gasket during one of my fluid changes. My check engine light went on and they repaired at no charge. A second issue came about when my odometer on my second vehicle started to act erratic...It took them a few times to diagnose the issue to correct it. The final straw for me was the numerous times they attempted to repair my air conditioner on my Ford Escape. Needless to say, I felt I was being swindled. Each time they diagnosed an issue, they stated this would fix it. However, after 3-4 trips to fix it, and ~$2,500 they did not fix it. Though my AC had all the new parts, it still did not work. I took the car to another repair shop and they stated, after inspecting, it, that a dealer shop should do the repair as it requires a specialty and the part that need to be replaced (still not diagnosed by Robinsons) by the dealer. I appreciated their honesty and sure did wish Robinson was able to tell me that before the first payment. So in summary, though very nice people, the quality of their work to be able to get it done right the first time is suspect. I currently use the repair shop for my auto needs.
-
May 2018 by Anon Y.
I had a metal dust cap that had seized itself to one of my valve stems over the winter, gave these guys a call to replace it because they're a mile down the street from me. Mind you, this is the first time I had ever been to the shop. They installed new valve stem, transferred the TPMS sensor and re-inflated the tire within 15 minutes, and sent me on my way. Didn't even charge me for anything. Great customer service, I'll be returning. Oh, and the gigantic Great Dane hanging out in the waiting area was friendly too.
-
May 2018 by T.j. S.
Fantastic Service! My brakes were checked & I got new tires. Ryan & Dustin provide great customer service & fair prices. I recommend this facility.
-
February 2018 by Denise W.
The guys at this location are wonderful! They are kind and want to help and not take advantage of your need for repairs. They are honest about what is primary to be fixed and what could wait. Ryan, the store manager was very helpful and took care of my needs without charging me an arm and a leg.