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August 2023 by Jake T.
Have gone here the past two times I need routine maintenance on my car. Kevin saved me money on maintenance and the service has been good, so I'll keep coming back.
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December 2022 by murad d.
They don't know what they doing tack my car for alignment manger told me we don't know what the problem
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June 2022 by Jennifer Rush
Super helpful when they didn’t need to be.
I came in with a flat on my way out of town, due to a sale there was a long wait. Not only did they suggest an alternate location so I wouldn’t be delayed, they still checked the tire to make sure I could drive to the other shop. Who does that!!! Thank you for your integrity!
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November 2021 by Sam N.
So happy they were open on a Sunday. Showed up without an appointment to deal with a tire that was low when I would woke up in morning. Drove to Firestone and Jesus was able to work my car in their other scheduled appointments. It was a screw in the tire. They repaired at a very reasonable price, and I was on my way home within a hour. Thank you Jesus and crew.
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April 2021 by Briana J.
The manager was very nice and accommodating! He was thorough and when my car ran a bit over time his communication was Superb. I would surely return!!!
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March 2021 by Alice McGaughey-Nondorf
What a great team & manager @ Firestone here in Manhattan!! They did a free diagnosis (others in town wanted $100 - $150 just to do That!!).
Then replaced a sensor, & a week later I realized the new sensor happened to be defective. They got it in the very next day, (even though they were short staffed) warranted the defective new sensor & put in a working new one, then double-checked & ran another diagnostic on it to make sure they had solved the issues. Never charged me a penny more for everything they did the second time in. Awesome customer service, very caring & polite and do NOT try to see how much they can get out of your wallet. Got me safely back on the road.
Thanks again to Shelton Burton & the whole team!!!
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March 2021 by Derek K.
Guy has no clue what he is talking about. Having to remove parts since my truck has a small lift kit to adjust toe? Charge me another hour of labor. What a joke. All of the alignment adjustments are all the exact same as a stock truck.
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January 2021 by Matt L.
Good place for an oil change. However, that is it. Firestone told me a while back, that I needed breaks. I just now, left another mechanic shop. This guy said I didn't need breaks and explained everything clearly and professionally.
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December 2020 by Carolyn B.
The manager there is very nice and very professional! On New Year's Eve he actually moved my vehicle by the front because of the ice! Very busy store!
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September 2020 by Beth P.
Dropped off my vehicle Sunday morning. I was assured my tire could be replaced. No problem we were told several times. Numerous calls and two days later my vehicle wasn't fixed and can not be fixed. I've given this location three times to redeem themselves. Never again! Do yourself a favor and go elsewhere. Poor customer service and lack of knowledge.
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August 2020 by Holly C.
They are open on Sundays. My alternator went out quickly on a Sunday and my car died a block from the shop. I jumped it and got it over there and they had the alternator replaced in less than 3 hours. Ron was very friendly and helpful. Thanks Firestone!
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July 2020 by A M.
Avoid these people. All they care about is selling you their high interest rate credit card. They are overpriced and they don't know what they are doing. They lied three times telling me that " my vehicle was safe to drive" I wouldn't trust them now to pumping gas in my car. I had to take my car to another shop to fix their mistake.
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April 2019 by Coq R.
I have been a Firestone customer for years. When I moved to Warrenville I was happy to see lots of options for auto care in the area. I went to a few in the area as they were very close by but ultimately I have settled on Firestone on Farnsworth and Butterfield as my first choice for auto care. The office staff and the technicians they employ have all earned my trust over the last 3 yrs. They are there to help you address the issues at hand and will not try to cram a bunch of repairs down your throat. I took my old Jeep there and they inspected it and then gave me a prioritized list of things that NEED fixed now and then what can wait and then what to look for on some other things that may need attention later on. They were extremely informative and gave me an idea for what kind of repairs and cost I would be looking at down the road for all the things they listed. I felt really cared for. I left with confidence in my vehicle as I had a clear picture of its health and it's likely future performance being relatively care free and not needing imminent repairs. Auto care is a rough business as just about every customer that comes through the door has been fleeced and is still worried about being fleeced. I've never had that feeling from this Firestone location or any other for that matter. They take their customers questions and concerns to heart and they go the extra mile in helping you take the right corrective actions when needed and they are always friendly to deal with setting up appointments or contacting you when your car is ready or you need to be brought up to speed on what they have discovered during their inspections. If they call me, I know what to expect, a knowledgeable and caring employee giving me the straight truth about what is going on under my hood. I highly recommend this location to help you keep your family truckster truckin!
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January 2019 by robyn v.
The location for this was super convenient for us but they claimed to do work that wasn't done on my sons car. Additionally, I found out after they over charged me for brakes on my car that they used the wrong brake pads to fix them.Unfortunately it was over a year later. Beware
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December 2018 by Dave B.
Made an online appt. Showed up only to be told it was NOT confirmed and two people were ahead of me. Truly, a waste of time. Their online appointment system is a failure. The time slot you schedule is meaningless. I have given this store several chances to win my business, but I am disappointed.
