-
February 2024 by Brooke Helpley
I took my car in for an oil change and (1) the oil was overfilled, (2) the tire pressure was not adjusted, (3) the windshield wiper was not filled, and (4) the oil change alert was not reset. It also says that Firestone will "check the levels of other important fluids." I'm not sure what these other fluids were, since no other fluids in my car were checked. When we pointed out these details, Firestone claimed they were out of windshield wiper fluid. I asked if they were also out of air pressure, and they couldn't give me an answer. They also refused to believe they overfilled the oil and said I should have taken before and after pictures. I said they could call the Walmart Auto Center and ask for my service receipt. They said Walmart Auto Center also lied to us.I also paid for an inspection. On the inspection it was recommended that I get a "Coolant Fluid Exchange." This was recommended by Firestone a year ago. Last year, they told me that it was because of the mileage it was something they just recommended. However, they failed to inform us that the levels were below the "low" mark. When we didn't decide to complete any additional services, they did not warn us to not drive the car, or to get it done immediately somewhere else. Walmart Auto Body immediately alerted us that the coolant was at a severely low level. Firestone told us we were both liars. They claimed it was my own fault for having my mother pick up the car rather than come in myself. They said that she was lying as well.No actions were taken to fix the faulty oil change received, nor was any accountability taken for not making us aware of the severity of the issue with our coolant.I have never had any issues on this car, and have always serviced at Firestone. This is my first time coming to this location. Seventeen days (17) after service I now have a temperature problem with my transmission. I'm not saying that the two are related, however, they did not recommend a transmission fluid exchange or find any other issues when my car was last in. I have found that the $10 fee for a complete auto inspection hardly checks anything at all and do not recommend others pay for this service.After repeatedly being called a liar, hearing that Walmart Auto is lying, and being served an arrogant attitude, I will never return.
-
January 2024 by Marianne Guieb
They convinced me to buy a different tire and installed the wrong tire size
-
January 2024 by Steve Peterson
10am appointment (scheduled a day prior) for an oil change....2.5 hours later still not done. With all of the competition in the area we will not be using this location again.
-
January 2024 by Lindsay Karlin
Service was great and quick. Had a 9am appointment for battery replacement and was back on the road by 9:30am on a Saturday morning.
-
January 2024 by Chayo Topete
I drove from Elgin to Aurora since in Elgin I had booked an appointment and they sold the tires I was supposed to have installed I felt like my time was wasted. I had my girl call Aurora and set up an appointment an they made up for my was told they would hold the tires and honor the Elgin price. They kept every word and the job was done in a timely manner. Thank you to this Amazing Team!
-
January 2024 by William Branske
I was charged over $1800 and I still have the same problem with my truck, the check engine light came back on the first time I took in on the highway
-
November 2023 by Rick G.
First of all I specifically told Zuriel that I did not want or need tire valve stems as the car has metal valve stems which are part of the Tire pressure monitoring system Before giving him the keys, I gave Zuriel $40.00 TIP and said I have worked on cars at the dealer level for some time and $20 was for him and $20 was for the service tech who did the work. Upon driving the car home, I noticed the steering wheel was still not straight. OK, no big deal as I purchased a "lifetime" alignment. I will stop in when I have more time. When I got home, I noticed that the wheel lock key was no where to be found. I called and after some time waiting, I was told the tech "forgot" to put it back in the car. I drove back, picked up the wheel key and mentioned that the steering wheel was not straight. I was told that it would be a long wait. I said no as you should have aligned it correctly the first time. I was super nice as things happen. I was shown the alignment machine readings and indeed toe was correct and asked did you center the wheel? I mentioned that I wanted to go for a ride to be sure. Sure enough the wheel was now straight "surprise". I got home and was checking e-mail a couple of hours later and noticed they charged me for valve stems. OK I called and asked how they replaced the "rubber" valve stems? Silence....Oh I will ask the tech. Oh we forgot to take them off. Well you should have never been added in the first place. This is what service is like with a $40 dollar tip, I cant imagine what it is like without. Never to return.
-
November 2023 by Jonathan Longnecker
Staff was extremely friendly, however when I called to get an estimate to change the valve cover gasket the quoted price was $855, then after diagnostics the estimated price was $935. When picking up the car the price was over $1k. When the car was picked up, the check engine light was on (which was not the case when dropped off) and the car idles high and stalls. I was told it was the air intake valve/sensor (or something like that), which was quoted from other sources to be between $400-$700. The third thing that I am upset about is they were supposed to clear the exterior drain holes to prevent the car from leaking, which they did not. So all in all, great friendly staff, just disappointed in lack of knowledge with pricing and fixing the original problem at hand without creating another one.Service: Auto engine diagnostic
-
November 2023 by Star Wagner
Do not go here they will give you the run around and lies one rep say one thing another tell you diff I was told on Wednesday to come back sat and I think I was scheduled an appointment so I went in to adv I'm here for a wheel alignment and did you think the man will check or at least ask for my car info he just told me what he couldn't do and that I can come back at a later time but didn't not even ask my info to at least look into this first time I got my tuneup done ok Friday with an break check to end up not getting my tire lock back till the next day not knowing they tech didn't put it back in my car so first flagged there then not to be CS and check today to see if I did have an appointment scheduled at least
-
November 2023 by Dan Mcbath
I wish you had the option of 0 stars,I had 6 days of horrible service trying to get a thermostat installed. Quoted me $168.00 for the job, then they refused to do the work unless I paid 300.oo more because they would never do this job unless they do a total flush of the system, (
-
October 2023 by Aul Sod Brewing
2 hours to fix/replace 1 tire when I was told it would only take a half hour. I understand if you are short staffed but be honest about how long it will take.
-
September 2023 by NaCasha N
I visited this location on 8/24/23. I was on my way to work and had some car issues. I called this location and Austin was able to get me in right away. The radiator problem was accessed quickly and the work was performed. Austin and Isaac were great! It was a super hot day out and I really appreciated their efforts while getting my car serviced fast. Everything was explained to my understanding. They had the best customer service! I will be coming back! Thanks again for all that you do!!
-
September 2023 by Alex K
Austin, the store manager, was super helpful, and was willing to work with DIYers to get their work done. Great location, great service, great price.
-
August 2023 by Brian Artwohl
Austin and Z we're very helpful, knowledgeable, and professional. I would definitely return for additional services in the future. Thanks for getting the rental car in and fixed so quickly.
-
July 2023 by Nicolae Avram
Nice guys!I went on july 3rd so they were a little busy, but still got my car on time
