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March 2025 by David Albertson
Horrible bank!! They charge $7.50 to cash a check drawn from the bank. These charges are insane. No wonder this bank keeps closing branches
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February 2025 by M. Wall
Everybody inside is very helpful and likeable !
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March 2024 by Var GK
one of the worst banks. slowly . no support . no one knows their job. what are you doing there? I'm closing my account
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March 2024 by Tiffany Mcgee
If you want to bank at a place that does not make you feel like a Robot than First American Bank is the place to do it!! This bank makes you feel like George on it's a wonderful life!! Manuel is the BEST!!
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November 2023 by Gail Marvin
I am very disappointed how my husband and I were treated here.
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August 2023 by Ken Kulawiak
Great job by all the people at First American. Very simple process. Very professional and easy to work with. Very good on follow up questions Highly recommended!!!
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July 2023 by hassan ibrahim
This bank and branch is really cool they always help me out whenever go they are awesome specially Marasol god bless you guys
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March 2023 by Albert Tulo III
Marisol Montoya the branch manager at the 3054 e New York st Aurora il location knows her customers by name and will do whatever it takes to make the customer experience the best it can be. Five stars all the way
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February 2023 by Brandon Martin
Karin is by far the most disrespectful banker I've ever had the opportunity to interact with. Aside from speaking outside her area of expertise, she has no shame in communicating that herself nor the bank care about their clients. I would love the opportunity to speak with a branch manager or more preferably, a district manager about the interaction.
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September 2022 by Sharon O'Brien
I’ve been banking with First Am Bank for almost 20 years! I love not only that they are a local bank but that they have great customer service that is accessible and prompt. My branch in Aurora has an amazing and friendly team, that goes out of their way to help. I highly recommend them!
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April 2022 by Curt Stowe
I have had good experiences with the staff but their website is junk. Its the worst old non user friendly site i have ever been to. I fear only a few things and the occasional times I need to use this site is one of them. Hours and hours of my life wasted on the phone for their problems. PNC bank does not have these issues. I'm moving my accts back to them.
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February 2022 by Alice Crawford
I found that the personal banker was so helpful and willing to make sure everything was understood as I began to shift from one bank to First American. My personal banker even did a follow-up a week after opening my accounts to see if I had any questions and if I was comfortable so far with the transactions. First American is very attentive to their consumers.
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December 2021 by Fez Z
Horrible bank, very misleading with their monthly fees and horrible customer service. Charged me $10/month fee for two years without notifying me and said they can’t do anything about it. Spoke to the manager and she was rude. Definitely don’t recommend this bank. Please use Chase or other bank.
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October 2021 by Pedro y Eva 1534 Zepeda
(Translated by Google) All the staff are very friendly(Original)Todo el personal es muy amable
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October 2020 by Ed G.
This is a classic if I could give it zero stars I would. Since there is no corporate posting this will have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.
